Central Promenade, Douglas, IM2 4RA, United Kingdom
#11 of 19 hotels in Douglas
Guests' ChoiceBased on 1964 hotel reviews
8.3Cleanliness
8.8
Comfort
8.7
Location
9.2
Facilities
8.2
Staff
8.8
Value for money
8.4
Free Wifi
8.6
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: June 1, 2024
Julian
United KingdomBetter coffee at the bar would be good Could be warmer in the lounge
Breakfast was excellent Perfect location
Stayed in May 2024
Reviewed: June 1, 2024
David
United KingdomNo real issues with the hotel, if anything might look a little tired from the outside, but don't let that fool you.
Amazing location in the beautiful Douglas. Very nice bar area to sit and chill with very tasty food being served up. At breakfast there was everything you could want with a very good selection of hot and cold food and drinks.
Stayed in May 2024
Reviewed: May 30, 2024
Leonard
IrelandBreakfast was good with plenty of choice.
Stayed in May 2024
Reviewed: May 30, 2024
Chris
United KingdomNo air con ..
Breakfast good ..mixture of cold and hot food ..plus juices tea and coffee
Stayed in May 2024
Reviewed: May 29, 2024
Janet
United KingdomService at breakfast
Excellent location , lovely staff , food in restaurant very good , however breakfast was disappointing and the female staff on weren’t good , polite or even helpful When in a hotel I don’t expect to have to find my own cup and coffee after asking twice
Stayed in May 2024
Reviewed: May 28, 2024
Foster
United KingdomNo pool. Rooms comfortable. Tea and biscuits provided. Overall the hotel a bit dated but must be one if the better hotels in Douglas without doubt.
Well situated on the promenade. Easy to walk to Main Street port or Derby castle. Great breakfast. Good service and very pleasant staff. Spacious entrance area. Accommodating leaving baggage after check out.
Stayed in May 2024
Reviewed: May 25, 2024
Gillian
United KingdomExcellent promenade location with easy access to various modes of public transport. Comfortable sea view room; attractive bar & restaurant areas both serving delicious, quality food, (btw, enjoyable relaxed atmosphere with a super pianist in the bar). The staff were courteous friendly & efficient.
Stayed in May 2024
Reviewed: May 21, 2024
Janice
United KingdomMost of the staff were lovely. Just a couple that could improve their attitude.
Beautiful position on the sea front. A bit of a walk from the ferry if it was raining. Sea view room worth the extra.
Stayed in May 2024
Reviewed: May 19, 2024
Thomas
IrelandThe only criticism I have is that the elevator was small and slow.
The hotel was very comfortable and warm. Breakfast exceeded expectations and the serving staff were very friendly. Excellent location.
Stayed in May 2024
Reviewed: May 19, 2024
Christopher
United KingdomFried eggs always almost hard yoked
all as expected
Stayed in May 2024
Reviewed: May 18, 2024
Rory
United KingdomVery small lift for such a big hotel. Shower curtain in our room which I hate.
Ideal location. Very spacious and smart. Excellent food in the Piano Bar. Our room was very good except for comment below. All the staff were friendly and helpful. Very quiet.
Stayed in May 2024
Reviewed: May 16, 2024
Roxy
United KingdomBreakfast is possibly a little lacking in its offering, perhaps some improved deli style, omelettes etc.
Staff we lovely, receptionist was fab and very helpful (I checked in around 4pm so whoever was one the desk then). Room was lovely, clean and tidy, can't fault it.
Stayed in May 2024
Reviewed: May 15, 2024
Kevin
IrelandLift broke down during our stay.
breakfast and dinner were excellent taste.
Stayed in April 2024
Reviewed: May 13, 2024
Joann
IrelandBooked a room for 3 adults and room was cramped.
Breakfast was lovely with a good variety. Hotel was spotless. Situated within walking distance of shops.
Stayed in May 2024
Reviewed: May 12, 2024
Marnie
United KingdomThe pillows so uncomfortable, the piano playing very loud and very dated music , like sitting in a lift, so made staying in the bar less enjoyable.
Loved the location, except for one individual the staff all went above and beyond to make our stay happy. The view was memorable. Loved this hotel.
Stayed in May 2024
Reviewed: May 9, 2024
Katherine
United KingdomOne small lift for the amount of people staying
Great location and views
Stayed in May 2024
Reviewed: May 8, 2024
Timothy
IrelandOverpriced in my opinion. £400 for 3 nights isn't the best value for a small single room. I guess you are paying for the location but it's still a bit too much in my opinion. The hotel also caters for weddings and other functions, so bear this in mind when booking.
Good location, clean rooms, bed was comfortable.
Stayed in May 2024
Reviewed: May 6, 2024
Nicola
United KingdomThe location of the hotel was great for local transport links, bars, restaurants and shops. The price was very good including breakfast. We thought the bar area was comfortable and reasonably priced with a sea view.
Stayed in May 2024
Reviewed: April 30, 2024
Afroditi
United Arab EmiratesThe staff at reception were rude and cold.
Great location Excellent food Very comfortable bed Warm room
Stayed in April 2024
Reviewed: April 29, 2024
Andrew
United KingdomNo major issues
Cooked breakfast was self-service -which I've not seen since pre-covid, but its a good thing to be able to serve yourself! Kippers had to be ordered separately but were excellent! Room was clean and comfortable; staff were helpful We had a restaurant meal one night which wasn't cheap, but was very nice The hotel was good value for money
Stayed in April 2024
Reviewed: April 25, 2024
John
United KingdomRoom facilities need upgrading to 4 star level
Location and staff
Stayed in April 2024
Reviewed: April 21, 2024
Andrew
United KingdomRoom a bit small ! bath could be a bit wider
BreKfast
Stayed in April 2024
Reviewed: April 21, 2024
Kofi
United KingdomThe heating system was a bit noisy.
The staff were very friendly, accommodating and heloful.
Stayed in April 2024
Reviewed: April 13, 2024
Gillian
United KingdomLift out iof action for entire stay. Only one lift for entire hotel. Allocated a room of third floor (no view) radiator noisy and pipes banging even when switched. Husband had to climb the stairs 6 times on arrival due to one thing and another and reception not answering phone. Although active pensioners found the stairs a challenge. After complaing allocated a room on the first floor (still no views - facing a wall. On speaking to a guest on the day we were due to leave the staff had told them the lift only broke the day before they arrived eventhough that wasn't true.
The hotel was centrally situated. Furnishings in lobby and bar area good. Food pricey but well presented and good. Bedroom not big for family room but they managed to fit a double and single. Clean and serviced regularly
Stayed in April 2024
Rio de Janeiro, Brazil
Amman, Jordan
Palenville, USA
Whistler, Canada
Rome, Italy
Hersonissos, Greece
Moscow, Russia
Cockermouth, UK
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content