130 Sussex Gardens, Westminster Borough, London, W2 1UB, United Kingdom
#275 of 1,022 hotels in London
Guests' ChoiceBased on 1366 hotel reviews
8.3Cleanliness
8.8
Comfort
8.7
Location
9.3
Facilities
8.3
Staff
9.1
Value for money
8.0
Free WiFi
8.4
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End of dialog contentReviewed: 18 June 2024
Smartyx
SpainAgain, we were very satisfied, but just to mention a few small things that could be improved: There was no signal in many of the preprogrammed TV channels, and it was not possible to adjust the settings of the TV. It would be perfect if the TV would have an integrated Chromecast device, or similar technology, to stream media from your mobile. The mattress on the bed was ok for 3 nights, but not the best quality.
We liked the hotel very much. The location is perfect, with many decent restaurants and pubs in the direct surroundings for breakfast, lunch and dinner. The hotel is located in a quiet street, next to many other hotels and it is quiet at night. Our room was on ground floor street side and we kept the window closed, and airco ventilation worked perfectly. The decoration of the hotel and room is modern, stylish, and the room is equipped with some very useful features, including a standard European wall plug, wired internet connection, usb-A wall plugs and digital touch controls for the lights and temperature. WiFi connection was stable and very fast. Staff was friendly and the room was very clean. I have to say that we booked a "cosy" double room but we received a free upgrade to an "executive" room directly upon arrival. They told us this was their largest room. In other reviews I see complaints about the size of the room, which obviously was not an issue for us. The bathroom and shower were still small but due to the intelligent design comfortable to use. I would still recommend the hotel even if the room would be smaller.
Stayed in June 2024
Reviewed: 17 June 2024
Shaylagh
United StatesAgain, rooms are small but would stay again
Close to paddington, but off on a quiet street. Small rooms but comfortable and clean! Modern rooms, shower/bathroom was spacious
Stayed in June 2024
Reviewed: 16 June 2024
Bree
New ZealandPerfect one night stay after a very long international flight and before another ling train trip the next day. Had everything I needed. Fantastic location meant it was quiet but super close to station.
Stayed in June 2024
Reviewed: 16 June 2024
Stephen
United KingdomOnly continental breakfast available.
Conveniently located, very clean, friendly staff.
Stayed in June 2024
Reviewed: 14 June 2024
David
United KingdomSmall but perfectly acceptable room, well laid out and comfortable
Stayed in June 2024
Reviewed: 10 June 2024
Gerardo
United Statesroom was a bit small but very functional
location, clean, staff.
Stayed in May 2024
Reviewed: 6 June 2024
Matt
AustraliaAll good
Very convenient when staying over in London for OS flights
Stayed in June 2024
Reviewed: 5 June 2024
Pam
AustraliaN/a
Newly renovated
Stayed in May 2024
Reviewed: 5 June 2024
Kathryn
CanadaThe hotel location was excellent. 5 minutes from Paddington, but still very quiet. The room is small, no doubt about that, but well laid out and very clean and comfortable.
Stayed in June 2024
Reviewed: 3 June 2024
Richard
United KingdomNothing.
Very convenient and quiet location.
Stayed in May 2024
Reviewed: 2 June 2024
Kami
Hong KongRoom is a bit small and room charges is a bit high
Location very convenient, room is very clean
Stayed in May 2024
Reviewed: 2 June 2024
Enno
Germany—
All good, considerably spacious room for London. The staff were very friendly.
Stayed in June 2024
Reviewed: 30 May 2024
Jodi
New ZealandWhen I went to book same room for ten days later the quote was 2.5x Shame as I would have happily booked an additional 4 nights but it’s too expensive now. Funky smell from drain in bathroom overnight.
Modern Location Good shower Bag locker Staff Lounge area for a coffee Mini fridge and jug in room More spacious than previous central London rooms
Stayed in May 2024
Reviewed: 29 May 2024
Poh-ling
AustraliaLocation is 10/10. 5 mins walk to Paddington Station to take the Heathrow Express. Lots of cafes, restaurants round the corner. The room is very small but well equipped, fine for one night stay but a longer stay would be difficult.
Stayed in May 2024
Reviewed: 29 May 2024
Matt
AustraliaNothing really
Great location, room comfortable, easy to get international luggage into room, luggage storage after check out was easy to organise
Stayed in May 2024
Reviewed: 25 May 2024
Guy
IsraelThe room as a whole and the bed were too small to be comfort. Breakfast reasonable but very small
Good location not far away from Paddington railway station. The room is modern and clean
Stayed in May 2024
Reviewed: 25 May 2024
Lisa
United KingdomWelcoming, compact but all facilities in the room were excellent. Coffee machine was welcome as was the ice/cold water machine. Quiet.
Stayed in May 2024
Reviewed: 24 May 2024
Uphill
FinlandNothing.
The hotel appears recently renovated with modern appointments and is very clean. The room was small but is well arranged, so it actually feels spacious. Was perfect for one person.
Stayed in May 2024
Reviewed: 21 May 2024
Paul
United KingdomThe room was small and whilst cleverly utilized there were some problems: nowhere to hang bath towels, nowhere to hang clothes whilst showering, the usual unnecessary cushions and throw on the bed which must be removed when you actually want to sleep only to take up much of the little space left. On the last point in general something that annoys be about a lot of hotels.
Good location being near paddington station. Generally clean modern room with all the expected facilities packed in.
Stayed in May 2024
Reviewed: 20 May 2024
Clare
United KingdomI couldn't work out how to use the touch sensitive light switches.
Good size room, natural light, very clean and modern, tasteful decor.
Stayed in May 2024
Reviewed: 17 May 2024
Melinda
AustraliaPrice
Location
Stayed in May 2024
Reviewed: 15 May 2024
Johannes
NorwayTiny room, but very clean, everything was new and working. Had a functional desk which was useful. Very attractive price and perfect location. Excellent value for the money.
Stayed in May 2024
Reviewed: 15 May 2024
Reinout
NetherlandsWi-Fi was absolutely useless, could not get any work done. The wired internet was also very unstable, was not able to watch YouTube on the TV for example. The room only had a window on a tiny courtyard with people passing, so we had to close the curtains all the time.
Comfortable rooms, friendly staff and very clean. Good value for money.
Stayed in May 2024
Reviewed: 10 May 2024
Delyana
BulgariaThe room had everything we needed, except coffee machine(for non-uk people whom just a kettle is not enough :D). There was free coffee machine in the lobby, but it was not open in the early morning (6-7am) :( Also the shower was not clean - there was much calc and mold on the shower head. And it really didn’t comply with the temperature switch.
The hotel has an excellent location - 5min walk close to the Paddington station, yet far enough from the crowds there, it was so quiet and peaceful! There many good restaurants, pubs and cafes nearby as well. The staff were amazing! Every single one of them was always with a smile on their face, extremely polite and seemed genuinely happy to be and work there. The room was pretty clean and comfortable.
Stayed in May 2024
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