8-16 Montpelier Row, Lewisham, London, SE3 0RW, United Kingdom
#405 of 1,009 hotels in London
Guests' ChoiceBased on 4291 hotel reviews
8.1Cleanliness
8.5
Comfort
8.4
Location
9.0
Facilities
8.0
Staff
9.0
Value for money
8.0
Free Wifi
7.6
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: May 31, 2024
Sivagini
United KingdomShower door didn’t shut properly , door and shower had grime on it. Bathroom door and room door very stiff. TV was unplugged, the plug was very dusty. No notepad or pen in room. No hand soap in bathroom. An extra bed was placed in the room which limited walking space.
Good location. Evening staff and housekeeping were more friendly and polite. Breakfast was okay.
Stayed in May 2024
Reviewed: May 31, 2024
Kay
United KingdomWe had a very hot room. The shower was pretty weak considering it had a big head. Didn’t like that I couldn’t lock the main door. We have always liked the breakfast but this time we had to request coffees none were offered. Food was good. It felt very under staffed. Many coach tourists who were a little rude.
It’s a lovely building, great location. Lady in the bar kindly gave us some tap water at 22.30 (with a smile) as we couldn’t get the water in the vending machine out. A water dispenser somewhere (free) would be a great idea. These days we don’t want to buy plastic bottles.
Stayed in May 2024
Reviewed: May 31, 2024
Christopher
GermanyTV would not tune and find Programmes despite being quite new. Shower fittings were such poor quality that even though quite they were already broken.
Friendly staff. Homely feel.
Stayed in May 2024
Reviewed: May 31, 2024
Mark
United KingdomAlways a little too warm in the building and one or two noisy residents but that's what you get in a hotel.
Lovely, good-sized room. Very clean and accessible. Always lovely staff too. Nice friendly team.
Stayed in May 2024
Reviewed: May 30, 2024
Jo
United KingdomIf there was thing it was that there was no fridge in the room
Easy to locate. Great location near amenities and train station. Free parking. Excellent customer service. Brilliant breakfast.
Stayed in May 2024
Reviewed: May 30, 2024
Joel
FranceAn electrical outlet close to the bed would make smartphone charging much more convenient.
Very pleasant location, professional staff, and a wonderful breakfast !
Stayed in May 2024
Reviewed: May 28, 2024
Oana
United KingdomBathroom very, very small, you could barely get in front of the sink to close the door behind, as no space, the sink was set too high, you need to stay on your tiptoes to be able to wash if you are smaller than 160cm, middle
Mattresses very comfy, quality of towels amazing, clean, breakfast was generous. Staff very helpful and friendly.it's a nice place to stay
Stayed in May 2024
Reviewed: May 28, 2024
Helen
United KingdomMaybe more parking?
The staff were very friendly and accomadating. The Hotel was in a lovely location for us to do the ride London and also stay with a dog.
Stayed in May 2024
Reviewed: May 27, 2024
Ekaterina
GermanyIt was a bit noisy when other guests were getting to their rooms at night.
The room was comfortable and cozy, the bathroom very clean and it had a great shower. The breakfast was good, too.
Stayed in May 2024
Reviewed: May 27, 2024
Lessley
United KingdomRooms a little dark and dated.
Staff were super friendly and breakfast was fantastic.
Stayed in May 2024
Reviewed: May 27, 2024
White
United KingdomFurnishings need a little attention and door to room
Location , clean and friendly and helpful staff
Stayed in May 2024
Reviewed: May 27, 2024
Elaine
United KingdomVery hot in room during night. There was a fan but no air-con.
Location excellent . Good choice and service at breakfast. Free parking.
Stayed in May 2024
Reviewed: May 27, 2024
Jyotsna
IndiaSize of the bathroom was small, but it was spic and span. Not really a negative, actually.
An old building but immaculately maintained. The staff is extremely courteous, efficient and helpful. Our room didn't overlook the beautiful Blackheath out front, but did open into a peaceful little garden in the back. Breakfast was really really good. Had a wonderful and comfortable stay, and would highly recommend the value for your money.
Stayed in May 2024
Reviewed: May 26, 2024
Julie
United KingdomNo lift in operation and breakfast was poor, the hotel needs updating , no bar in outside garden area
The location , the inside bar was ok, room was spacious
Stayed in May 2024
Reviewed: May 26, 2024
Don
United KingdomLimited parking, had to park on road 1st night.
Comfortable bed, best breakfast of all the hotels I’ve use. Friendly, efficient staff
Stayed in May 2024
Reviewed: May 25, 2024
Helen
FranceIt would have been nice if the internet had been up and running. We arrived on a Thursday and it still wasn’t operational when we left the following Tuesday….very vague reasons for the lack of repairs.
Breakfast brilliant. Room clean and comfortable. Old fashioned but with character à la Agatha Christie!!! Location fine for us as near our son. And good transport for getting to tube/train etc. Very close to Greenwich Park. Excellent value for money
Stayed in May 2024
Reviewed: May 25, 2024
Franz
GermanyRoom doors are very special. They”re falling shut in a very loud manner, therefore waking people up at very early times
Very friendly and competent staff!
Stayed in May 2024
Reviewed: May 24, 2024
Nick
United KingdomThe flow on the shower was a bit weak, but manageable. Apart from that minor issue everything was excellent.
The room was very comfortable and quiet and the breakfast excellent. I was at an evening event in Kidbrooke and stayed for two nights. The location was good as I could also get into London very easily with the station just a few minutes walk away and very frequent trains. Certainly worth considering for future London visits.
Stayed in April 2024
Reviewed: May 24, 2024
Gönül
United KingdomUnfortunately the same could not ve said of the barman.
Anita, in the restaurant went out of her way to keep her customer happy
Stayed in May 2024
Reviewed: May 24, 2024
Paul
United KingdomNothing to dislike. Plenty of parking but as I arrived late had to park on the road a few hundred metres away from the hotel
Comfortable room but a little small
Stayed in May 2024
Reviewed: May 23, 2024
Deborah
United KingdomParking was difficult
Clean, great location, good breakfast
Stayed in May 2024
Reviewed: May 19, 2024
Peter
United KingdomPillows to hard
Stayed in May 2024
Reviewed: May 19, 2024
Angela
United KingdomUnfortunately there was no wifi and the employees had no idea when it would return There was only one iron in the whole hotel. I was informed that the others had 'disappeared'. Shower difficult to understand and I had to request assistance from an employee who was very helpful.
I had dinner and breakfast at the hotel which was very nice. The double bed I slept in was very comfortable. I was upgraded from a single to a double due to being the bride in a bridal party. The staff were very helpful and accommodating.
Stayed in May 2024
Reviewed: May 18, 2024
Cathann
United KingdomThe location staff friendliness
Stayed in April 2024
Frisco, USA
Bernstein, Austria
Vilnius, Lithuania
Sochi, Russia
San Felice Circeo, Italy
Labin, Croatia
Mola di Bari, Italy
Längenfeld, Austria
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content