18 Princess Street, Manchester, M1 4LG, United Kingdom
#53 of 116 hotels in Manchester
Guests' ChoiceBased on 6272 hotel reviews
8.3Cleanliness
8.8
Comfort
8.9
Location
9.4
Facilities
8.4
Staff
9.1
Value for money
8.4
Free WiFi
8.8
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 21 September 2024
Mark
United KingdomThe view from the room looked like a prison
Foyer was really smart
Stayed in September 2024
Reviewed: 20 September 2024
Bay
United KingdomSuper comfortable beds and great set up for remote working in the lobby area with great co working offer. The staff were extra accomodating and let me check out an hour late for free as well as check in an hour early as my room was ready. It was so appreciated and I will definitely stay there next time I’m in Manchester
Stayed in September 2024
Reviewed: 20 September 2024
Marcus
United Kingdom-
Bed very spacious and comfy.
Stayed in August 2024
Reviewed: 20 September 2024
Lisa
United KingdomOnly one lift working currently which means long waits sometimes. The fridge isn't cold at all. Bathroom is dated but it is what it is.
Good-sized room, good bed and conveniently located. Friendly staff.
Stayed in September 2024
Reviewed: 19 September 2024
Tayo
United KingdomSpacious room but rather sparse furniture and wooden floorboards were quite dusty and seemed to not have been cleaned for sometime. The exposed piping and air-conditioning unit spoilt the appearance of the room for me.
Staff were polite and great working space in the lobby. Nicely styled restaurant and spacious seating area.
Stayed in September 2024
Reviewed: 18 September 2024
Laura
United KingdomThe room was quite disappointing after seeing photos of all the stunning rooms on the website. Our room was small with curtains that were stuck to the wall by grubby velcro. The TV wasn't plugged in and when we tried the sockets behind didn't work and then the aerial wasn't plugged in and the fridge didn't work. It felt like we'd been stuck in a room no one had been in for ages and it didn't match up to what we were expecting
The staff were brilliant, really welcoming and chatty. The bar and foyer are stunning and the decor is very chic
Stayed in September 2024
Reviewed: 18 September 2024
Paul
United KingdomThe issues with the flushing of the toilet
The Alan is always great and been many times before. Great big room and love the speaker. Had issues with toilet but mentioned to receptionist who was lovely. Unfortunately can’t remember her name. Was moved to a suite on the Monday which again stayed In before and is massive for a hotel room. Overall another great stay and I am sure I will be back again.
Stayed in August 2024
Reviewed: 18 September 2024
Amie
United KingdomThe room we stayed in was no frills. Basic decor and felt a bit dated. Not what I expected of rooms.
Cool reception with a vibey bar. The staff were lovely!
Stayed in July 2024
Reviewed: 17 September 2024
Caroline
United KingdomAir conditioning noises and not very powerful, shower took a long time to heat up
Central location, big rooms, comfortable large bed, lovely breakfast
Stayed in September 2024
Reviewed: 17 September 2024
Sarah
United KingdomBurnt over cooked breakfast No plug sockets next to bed. Empty shower gel next to bath. Outside noise.
Spacious clean room. Comfy bed. Nice staff. Good tea and coffee selection in room. Good training rooms.
Stayed in September 2024
Reviewed: 17 September 2024
Jessop
United KingdomThe bed side lights did not want to turn off and my room had the sound of running water the whole night
Staff were friendly and it was in a good location
Stayed in September 2024
Reviewed: 16 September 2024
Alan
United KingdomThe cleanliness in the room could be better
We didn’t, have breakfast
Stayed in September 2024
Reviewed: 13 September 2024
Abu
IndiaThe location The size of the room The breakfast
Stayed in September 2024
Reviewed: 13 September 2024
Kerry
United KingdomAircon blowing warm all night. Only one lift working.
Good location, room very nice. Staff very helpful.
Stayed in August 2024
Reviewed: 12 September 2024
Alison
United KingdomVibe- staff v good - great bed
Stayed in September 2024
Reviewed: 11 September 2024
Chelsea
United KingdomShower gel had run out. I’m sure they would have refilled if I had asked.
Style, comfort and atmosphere
Stayed in September 2024
Reviewed: 9 September 2024
Megan
United KingdomOne of the bedroom lights in the bedroom wouldn’t turn off in all three of our rooms. It was also really hard to close the curtains and the rooms were a bit hot at night. The cooked breakfast wasn’t great unfortunately, sausages had no browning on and were a bit flavourless, egg was overcooked, mushrooms were bland. Probably wouldn’t bother with it next time as there are so many other great breakfast places in Manchester. Staff working at breakfast were so nice though.
Great location. Beautiful rooms. Clean and comfortable. Staff super nice and helpful which is was lovely.
Stayed in September 2024
Reviewed: 8 September 2024
James
IrelandI was happy with my stay I enjoyed everything maybe the £50 deposit is a little bit of inconvenience but was returned quickly after checkout
Lovely hotel very smart decor also very quiet hotel food looked very good I will definitely try breakfast on my next stay
Stayed in September 2024
Reviewed: 4 September 2024
Sim
United Kingdomwe had issues with a side lamp not turning off at night and the shower was weak, a complete difference from the last time I stayed so just a bad room I think
have stayed before and loved the stay, beautiful decor and really friendly staff and the location is perfect!
Stayed in August 2024
Reviewed: 3 September 2024
Jennifermaryv
United KingdomThe menu in the restaurant changed, it’s missing the incredible range it had. Still tasty though.
Superb hotel, comfy beds, great vibe and always smells amazing too.
Stayed in September 2024
Reviewed: 2 September 2024
Kim
United KingdomBreakfast was not great. Scrambled eggs cold, burnt muffins, watery poached eggs.
Location stylish decor
Stayed in September 2024
Reviewed: 2 September 2024
Matthew
United KingdomGood size room
No complaints
Stayed in August 2024
Reviewed: 2 September 2024
Stephen
United KingdomNothing
Great location, great staff
Stayed in September 2024
Reviewed: 1 September 2024
Darren
United KingdomBreakfast. Breakfast was a massive let down. 40 minutes to cook 2 breakfasts at a non busy time. Most items cold. Beans burnt?!? Seriously, how do you burn beans ?
Superior room was amazing. Great decor. Very stylish. Very comfy bed. Extra stuff like Bluetooth speaker whilst getting ready was a nice touch. Good size TV. Great room for a night out base.
Stayed in August 2024
Premiá de Mar, Spain
Maidenhead, UK
San Felice Circeo, Italy
Marrakech, Morocco
Minori, Italy
Nin, Croatia
Zadar, Croatia
Koh Chang Ranong, Thailand
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content