18 Princess Street, Manchester, M1 4LG, United Kingdom
#46 of 115 hotels in Manchester
Guests' ChoiceBased on 5589 hotel reviews
8.3Cleanliness
8.8
Comfort
8.9
Location
9.4
Facilities
8.4
Staff
9.1
Value for money
8.4
Free WiFi
8.7
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 26 May 2024
Jonny
United KingdomPrice, location, breakfast
Stayed in May 2024
Reviewed: 25 May 2024
Sue
United KingdomLocation fabulous. Staff lovely and friendly. Nice atmosphere. Felt safe , nice and quiet .
Stayed in May 2024
Reviewed: 25 May 2024
Dominic
United KingdomNothing really to dislike. Although, we have only ever stayed for 1 night at a time
We’ve stayed before and we love it. Reply trendy and staff are great
Stayed in April 2024
Reviewed: 24 May 2024
Lily
United KingdomThe bathroom felt like an afterthought to the room and would seriously benefit from being upgraded in keeping with the style of the lobby and rooms. The cleanliness of the bathroom also fell short of what I would expect, hairs on the floor and towels.
We loved the style of the property, really welcoming and comfortable. The bed and pillows were great and the room size was perfect. Staff were really friendly and helpful. We didn’t use the onsite restaurant or bar however they were a nice facility to have within the building. Location is great, a short walk from Manchester Piccadilly.
Stayed in May 2024
Reviewed: 24 May 2024
Sarah
United KingdomNo manned reception desk resulted in quite a long wait to check in
Spacious room Attentive staff
Stayed in May 2024
Reviewed: 23 May 2024
Zsofia
United Kingdom- My husband got stuck in the elevator - The corridors are a bit odd, really easy to get lost is very dark - Bed is very hard - no oat milk in the bar
We like the style of the hotel and room was very spacious, also the staff are super lovely
Stayed in May 2024
Reviewed: 22 May 2024
Lisa
United KingdomGood location close to local amenities. Friendly and helpful staff. Enjoyed our stay.
Stayed in May 2024
Reviewed: 20 May 2024
Louise
United KingdomThe room was too warm and no air conditioning
It was deliscious and arrived very quickly.
Stayed in May 2024
Reviewed: 20 May 2024
Jón
IcelandService was really slow it took a long time to get drinks up til 30 min to get beers and the breakfast took 45-60 min to be served.
Staff was friendly and the rooms were large and comfortable.
Stayed in April 2024
Reviewed: 20 May 2024
Harley
United KingdomThe shower is terrible it just drips it has no pressure to it and the rooms was quiet noisy
Lovely room think we got an upgrade
Stayed in May 2024
Reviewed: 19 May 2024
Rachel
United KingdomN/a - nothing I can think of
Friendly staff, clean rooms and great location, beds were comfortable and rooms were quiet considering you were in the city centre. Would definitely come back. Based on other reviews we went for the Deluxe rooms and would recommend!
Stayed in May 2024
Reviewed: 16 May 2024
Jake_b92
United KingdomIt took a couple of minutes to speak to a member of staff regarding booking in, but this was due to them being busy. This was not really an issue for us but the only negative thing I can think of.
The breakfast was a lovely full English. The room was clean and nicely decorated. Location is perfect right in the middle of Manchester city centre. The usual price for this hotel is quite expensive but if you can get a good deal it's well worth the money.
Stayed in April 2024
Reviewed: 16 May 2024
Alistair
United Kingdomservice at front desk... did not have our booking
bed not great
Stayed in May 2024
Reviewed: 15 May 2024
Simon
United KingdomSurprised to be asked for a security deposit, which was refunded, but can't remember the last time I was asked for something similar
Great staff, large rooms, perfect location for the conference centre, and fantastic breakfast
Stayed in May 2024
Reviewed: 15 May 2024
Hayley
United KingdomNothing major, I think it's still a work in progress. A few things were loose in the bathroom but I would definitely stay here again.
The staff were very friendly, my room was large and it was very nice for the price. I am coming to Manchester to stay again in a few weeks and plan on booking this again.
Stayed in May 2024
Reviewed: 15 May 2024
Sabine
GermanyStaff was very helpful and friendly Breakfast very good Meal very good Way to our conference center perfect short Bar very good
Stayed in May 2024
Reviewed: 13 May 2024
Kelly
United KingdomThe breakfast service was forgetful. I had to prompt waiting staff. It was also barely warm
The decor, the cental location.
Stayed in May 2024
Reviewed: 12 May 2024
Michaela
United KingdomNot to sound fussy but the room could do with a fresh paint, it was looking worn in areas.
Very modern and comfortable. Love the big windows in the room. The location was easy to walk to the stations and shops. The reception / bar area is really beautiful and relaxing to chill in.
Stayed in April 2024
Reviewed: 12 May 2024
Nicki
United KingdomI had a ground floor room which had a very bright street light outside. The curtains didn’t block this out completely. Pillows weren’t great.
Love the reception area and bar and restaurant. Room was very spacious and liked the interior design. Food in the restaurant was very good.
Stayed in May 2024
Reviewed: 10 May 2024
Margarita
United KingdomThe rooms were very basic the bathroom was very dated also which you wouldn't expect from such a lovely looking entrance/bar area. You should carry the theme through to the rooms.
I loved the decor down stairs and thought it was a lovely calm setting. It smelt fantastic which is always a nice touch!
Stayed in May 2024
Reviewed: 7 May 2024
Erica
United KingdomIt got quite warm at night in the room
Location, room was spacious
Stayed in May 2024
Reviewed: 6 May 2024
Belinda
United KingdomOne noticed the shower rail was loose from the ceiling, and there were damp patches on the bathroom ceiling as the paintwork was bubbling and falling off. But... easy remedied.
Loved the room the food, and the staff were amazingly generous considering I was quite bad tempered , again my sincere apologies.
Stayed in May 2024
Reviewed: 6 May 2024
Ines
PortugalThat a 50 pound deposit was needed upon arrival, and that they accepted no cash.
location was perfect, the bar and restaurant had a nice vibe
Stayed in May 2024
Reviewed: 6 May 2024
Joy
United KingdomEven though I’d called and noted at reception about syncing up two bookings into one, this wasn’t passed to the room service and they walked in during our stay. The wait time for food and drink was a little longer than expected but each was resolved.
The hotel was designed perfectly and the interior was very chic, stylish and trendy. The room was beautiful and the facilities within the room were great too, including a great shower in the bathroom. I liked the option of a bar and dinner space, and the location was perfect for what we needed as it was so central.
Stayed in May 2024
Premiá de Mar, Spain
Maidenhead, UK
San Felice Circeo, Italy
Marrakech, Morocco
Minori, Italy
Nin, Croatia
Zadar, Croatia
Koh Chang Ranong, Thailand
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content