1-3 St. Margarets Terrace, Weston-super-Mare, BS23 1AH, United Kingdom
#13 of 21 hotels in Weston-super-Mare
Guests' ChoiceBased on 1341 hotel reviews
7.8Cleanliness
8.2
Comfort
8.2
Location
9.3
Facilities
7.8
Staff
8.8
Value for money
7.9
Free WiFi
7.1
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 23 June 2024
Julian
United KingdomRooms need a little updating else hotel good
Great location
Stayed in June 2024
Reviewed: 23 June 2024
Simon
United KingdomThe breakfast ingredients were cold
The staff are all very friendly and welcoming
Stayed in June 2024
Reviewed: 23 June 2024
Julian
United Kingdom.
Location, breakfast, room and staff very good
Stayed in June 2024
Reviewed: 16 June 2024
Paul
United KingdomA little bit noisy from all the generators thats connected to the hotel as my window backed onto them but was ok when the window was closed.
Close to the beach. Breakfast was amazing. Room was clean, bed was comfy. Staff were friendly
Stayed in June 2024
Reviewed: 13 June 2024
Terence
United KingdomThe weather, perhaps, but that may be out of your control
The room was large and we had a first class breakfast no complaints
Stayed in June 2024
Reviewed: 13 June 2024
Janine
United KingdomCommunal areas looked a little tired
Staff were friendly and our room was lovely!
Stayed in June 2024
Reviewed: 12 June 2024
Amanda
United KingdomOnly one toilet roll, no glasses for water, no biscuits, only 3 tiny UHT milk pods, very noisy at night, kept getting woken up by other residents who had been to an all night "rave" event. Drunk woman in the bar/lounge who was asleep on the sofa and refused to leave and argued with staff. We think she was probably homeless and a Social Services case. Unfortunate for staff, but she has obviously been allowed to previously stay there. Hotel needs to decide who they wish to cater for, homeless people or paying customers.
Room good value for money. Good breakfast included in the price. Staff friendly.
Stayed in June 2024
Reviewed: 4 June 2024
Christine
United KingdomOutside of windows were very dirty. TV weirdly positioned and TV reception intermittent. Sewage smell in bathroom. Trailing wires from TV and bedside lamp. Tea/coffee tray was a plastic bag ... maybe you have lots of theft? I've never seen this before!
Excellent location. Although the front of the hotel was busy and noisy, our room (305) was quiet and had good views of the beach and sea. Public areas of the hotel are much better presented than the room we had. Staff were excellent (with one very stressed exception :-( ) and breakfast was very well presented and delicious. We were able to leave our luggage at the hotel before booking in and after booking out, which was very helpful - thank you.
Stayed in June 2024
Reviewed: 3 June 2024
Susan
United Kingdom2nd day of our stay the buffet breakfast wasn't hot it was warm , a complaint was made by another customer about it and I think they sorted it as I didn't go back to try another one
The manager bee was brilliant couldn't help us enough. I'm asthmatic and asked for extra pillows which we had straight away , wasn't well she was always asked how I was and if there was anything I needed don't hesitate to ask . Waitress staff also very helpful
Stayed in May 2024
Reviewed: 3 June 2024
Yvonne
United KingdomThere was a hot water pipe that made the small room very hot and we had to leave the windows open which created noise from the street.
The location and access to near by affordable parking. The breakfast and views from the restaurant and bar.
Stayed in May 2024
Reviewed: 2 June 2024
Stephen
United Kingdomthe wifi was terrible,shower to small,no mini fridge,rooms need updating,carpets on stairs need replacing and music very repetatitive
staff friendly,breakfast good,dining and bar area very nice.
Stayed in May 2024
Reviewed: 1 June 2024
Robert
United KingdomComfortable and clean room.Breakfast was good.
Stayed in March 2024
Reviewed: 27 May 2024
Cowley
United KingdomBit of an issue with table service .could be lack of staff but all in all .ok ...
Location was spot on ....staff very helpful ...
Stayed in May 2024
Reviewed: 27 May 2024
Wayne
United KingdomPillows are a little flat and Need replacing
Located perfectly
Stayed in May 2024
Reviewed: 18 May 2024
Rosslyn
United KingdomInterior a little shabby. No shelves/ storage in bathroom
Location great and lovely terrace just outside. Lovely evening meal
Stayed in April 2024
Reviewed: 16 May 2024
Stephen
United KingdomNothing
Stayed before nice hotel
Stayed in May 2024
Reviewed: 13 May 2024
Kevin
United KingdomReception was hard to find on arrival no one about sign in corridor pointed reception when we found staff was taken to reception it was by sign but door was locked maybe a sign on door saying reception and a bell would have been handy Room was a small double a bit cramped for 2 people but ok for 1 night nice big bed and a great night sleep Some areas of hotel could do with a refurb ie corridors and lift is very slow
Breakfast was very good with plenty of choice Comfortable bed very quiet room on 3rd floor
Stayed in May 2024
Reviewed: 12 May 2024
Samantha
United KingdomA little pricey in comparison to other hotels in the area, however, the quality of the stay was much better in comparison as well.
Friendly staff. Clean, comfortable and spacious room. Excellent breakfast included. Lovely terrace to sit out on at the front of the hotel. Central location. Excellent all round.
Stayed in May 2024
Reviewed: 6 May 2024
Lisa
United KingdomThe room had a few issues. Too warm, leaking radiator and damp and mould.
The view and location. Also amazing food.
Stayed in May 2024
Reviewed: 6 May 2024
Robin
United KingdomNothing
Stayed here 10plus times say no more
Stayed in May 2024
Reviewed: 6 May 2024
Andrew
United KingdomReceptionist wasn't very friendly, TV remote didn't work, drinks at the bar were expensive
Good location, nice view of the town, bed was very comfortable, bar was nice, breakfast was lovely. Would stay again
Stayed in May 2024
Reviewed: 6 May 2024
Keith
United KingdomBedroom was in need of modernisation. Shower pressure was low. Bathroom towels were old and toiletries were no enough
Location. Food was good. Dining room was good
Stayed in May 2024
Reviewed: 5 May 2024
Cowley
United KingdomMy single room ..when next door came home I thought he came in my room ...wants knocking into 1 family room ...
Yes again all the staff were wonderful. Do anything to help you out ....
Stayed in May 2024
Reviewed: 1 May 2024
Deborah
United KingdomBreakfast was lovely. Good choice of hot food, as well as cereal, toast etc. Rooms were clean and comfortable.
Stayed in April 2024
Bordeaux, France
Alamosa, USA
Fort Lauderdale, USA
Dubrovnik, Croatia
Viña del Mar, Chile
Sunderland, UK
Cape Town, South Africa
Cilgerran, UK
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content