Reception staff very friendly and helpful, Dinner in restaurant was nice . Good location for what we needed ,(visiting hospital). would stay again. Breakfast just right for the start of the day

Stayed in April 2024

THe room and specially the bathroom needs a renovation urgently. It was not very clean, old and worn

Team was polite, during Check-In they explained the parking registration via tablet at reception, parking was ok, breakfast was good

Stayed in June 2024

We were on the second floor, and although the rooms were a good size with plenty of potential, a complete refurbishment is urgently needed. Everything needs attention! Also no soap in the shower, let alone shampoo etc. A minor detail but it needs addressing.

Lovely location in the centre of a very pretty town. Easy parking and lovely staff. Very clean

Stayed in June 2024

It was a little 'tired' in some respects. Room was some respects tucked away in a labaryth of corridors

Location was ideal, with parking available.

Stayed in May 2024

Capers threadbare, no lift and stairs steep and difficult to climb, asked for twin, second bed made up after arrival and was a sleeper couch, not comfortable

Position good

Stayed in March 2024

The fact it needed refurbing

The location was great but inside it’s a little tired & could do with a refurb!

Stayed in May 2024

Bedroom had leaking toilet valve so noise of running water all night. Curtains and windows dirty Had to turn heat off towel rail, room stifling hot from this Woken by noise of pigeons sitting 1 yard from open window at 05.00

Very outdated and in need of refurbishment

Stayed in May 2024

The building itself is old and starting to look a little tired.

Staff were all excellent; very helpful and courteous. Very well trained

Stayed in May 2024

Dilapidated, noisy, creaky floors with patches that felt like it was giving way (and I'm only small), needs a complete refurbishment. Bathroom tiles and skirting falling off, taps almost impossible to turn on and off - impossible to stop them dripping if you have small, arthritic hands. Sad to see an integral part of a lovely market town in such a sorry state.

Location, car park, staff, comfortable bed. I didn't try the food.

Stayed in May 2024

Could do with an easy chair in the bedroom. One desk chair not enough for two.

Good choice and well cooked and presented breakfast. Very comfortable bed.

Stayed in May 2024

Bathroom quite dated, needs updating & rooms could do with a repaint

Perfect location, great breakfast, ok if you are just needing somewhere to sleep as rooms not the biggest but fine to get changed & lay your head for the night

Stayed in May 2024

There we holes in floor and in wall

It was ok - bit tired

Stayed in May 2024

I think tue curtains needed a wash because after closing them, there was dust on everything! The bed was not particularly comfortable with a rather mean single pillow. Real coffee at breakfast would have been a bonus.

Very friendly staff, highly efficient service, breakfast good and large portion for the big breakfast, price was attractive too.

Stayed in April 2024

The building is very old and cracking. The shower is fixed, so it's quite difficult to use it.

The location is right in the town centre. The bed was great and cosy room. Great restaurant and pub.

Stayed in April 2024

Broken pane in bedroom window filled in with cardboard. Luckily secondary glazing meant no drought. No bedside lamp which meant getting out of bed to turn lights on and off and that’s difficult when you are 85.

All staff we met were very helpful and courteous. Very clean considering the age and especially the condition of the building. It’s a beautiful building but so shabby. Generous breakfast Comfortable bed.

Stayed in May 2024

Minimal general maintenance Worn carpets Confusing layout

Location in town centre Friendly, accommodating staff Large rooms Cleanliness

Stayed in April 2024

Place was rather seedy and in need of modernisation. It tends to be noisy in the evenings.

It has a good free carpark; staff very helpful; good in the evening was good and the breakfast was exceptional.

Stayed in April 2024

Brilliant location, value for money and super friendly helpful considerate staff.

Stayed in April 2024

Car park distance and steep narrow stairs ; but helped on arrival by staff . Early morning checkout was tough carrying luggage back to ground floor and to car park .

Convenient for Addington EC

Stayed in April 2024

The hotel is looking dated and could do with a refurb but it was lovely and clean

Staff were very friendly and helpful and great location for our visit to Silverstone

Stayed in April 2024

Access to the room was via a very narrow steep staircase. This could have proved difficult for others. Shower was tiny! Had to duck to get into it and couldn’t move round in it due to closeness of walls and shower head.

Very central and staff were friendly. Great breakfast!

Stayed in March 2024

Toilet took ages to refill and did not flush every time. No instructions for running bath/showers- got showered with cold water when running bath. No instructions for wall mounted heater/air conditioning unit…so unable to get the unit to work to heat room. Duvet was not warm enough…we requested extra blankets which we were told would be provided …but none forthcoming so did not sleep well. We learned the following morning that the hotel does not have any blankets. It would have been helpful to have been told this.

Location; Breakfast

Stayed in March 2024

Tatty and battered upper hallways. Poor signage for downstairs exit from first floor hallway

Good bathroom facilities in room. Excellent breakfast

Stayed in March 2024

Deep fried sausage for breakfast

Suited my needs

Stayed in March 2024