60 Upper Thames Street, City of London, London, EC4V 3AD, United Kingdom
#113 of 1,017 hotels in London
Guests' ChoiceBased on 640 hotel reviews
8.8Cleanliness
9.3
Comfort
9.4
Location
8.9
Facilities
9.2
Staff
9.2
Value for money
8.0
Free Wifi
8.9
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: June 9, 2024
Charlotta
United KingdomWe had an incredible stay for the london marathon. The staff thought of every little detail which entirely surpassed our expectations. The facilities and location were perfect but most of all, the staff were the best I have ever come across. 10/10!
Stayed in April 2024
Reviewed: June 4, 2024
Tariro
United KingdomThe restaurants have limited food options
The spa
Stayed in May 2024
Reviewed: June 4, 2024
Guraisha
Australiadid not like the room service meal, of Thai green curry & and rice. it tasted more like fake coloured creamy thing, very disappointed, with the meal.
did not h ave breakfast
Stayed in June 2024
Reviewed: May 18, 2024
Mauricio
United KingdomEverything was amazing on the place and will return again .
Stayed in May 2024
Reviewed: May 9, 2024
Murat
TurkeyThe hotel doesnt have any comfortable lounge area and doesnt serve anything to the lounge. It has a VIP lounge but thats something else.
The breakfast was pretty great; nice options. The location the hotel has is also fine.
Stayed in May 2024
Reviewed: April 22, 2024
Kieren
United KingdomThe restaurant was very disappointing. We stayed the night before the London Marathon and they had a special pasta buffet for runners. This cost £26. We arrived at our planned time at 7 pm. We had to wait for a table and when sat realised the pasta had run out! After over an hour, the chefs had rustled up some cheap fusilli and penne with tomato source. No apologies and lots of very annoyed customers. A disaster of planning!
Hotel staff are friendly, helpful and go above and beyond.
Stayed in April 2024
Reviewed: April 18, 2024
Turan
AzerbaijanHotel employees are well-trained and customer-oriented. In the late evening, I called reception and asked for immediate ironing service. Despite the fact that it was late, the hotel staff did their best to resolve my situation. That is a sign of advanced training and flawless hospitality principles. The breakfast was delicious. I truly enjoyed my hotel stay. Many thanks. You are the finest hotel staff I've ever seen.
Stayed in April 2024
Reviewed: April 11, 2024
Dion
United KingdomI think prices are way to expensive No spa prices
Stayed in April 2024
Reviewed: March 31, 2024
Malcolm
United KingdomNeed to correctly label and provide gluten- free choices more consistently and widely than currently on offer, especially if charging a premium for the executive lounge.
Well located and good facilities
Stayed in March 2024
Reviewed: March 3, 2024
Andrea
United KingdomIt was an exceptional hotel with amazing service. Every staff that we encountered with truly made us feel like VIP’s. We stayed there as part of my boyfriends birthday celebrations and they had a wonderful amenity when we came into the room (birthday cake) and had upgraded our room free of charge due to me mentioning it was his birthday whilst booking. The spa facial I tied truly were heavenly. The full body massage was the best massage I have ever had. The hotel is situated in the heart of London close to many bars and restaurants which was also a bonus. I would 100% go back again.
Stayed in March 2024
Reviewed: February 23, 2024
Malcolm
United KingdomLarger selection of GF food in the members lounge.
Upgrade to St. Paul suite so very comfortable with nice view of the Cathedral .
Stayed in January 2024
Reviewed: February 19, 2024
Belgis
United KingdomThis is so far the best hotel in London I’ve ever been. The staffs are amazing and the room is spacious enough for 4 of us. Breakfast was amazing! Will definitely be back.
Stayed in February 2024
Reviewed: February 12, 2024
Jennifer
IrelandDidn’t like that you cannot open the window in the room
Liked that it’s chilled and staff very friendly. Nothing is a problem. Loved the interior and the pool is beautiful. Facilities are great and I would love to stay there again
Stayed in February 2024
Reviewed: February 5, 2024
David
United KingdomHad slight issues with our phone in the room but outside of that, everything was great.
Customer service was excellent!
Stayed in February 2024
Reviewed: January 31, 2024
Fiona
IrelandThere were specific kids times for use of the pool, however when we went down at the allocated time...we were told the pool was full. Try explaining that to your kids
Perfect for a weekend break in London
Stayed in January 2024
Reviewed: January 30, 2024
Verena
SwitzerlandMenu and food of both the restaurant and in-room dining. The food is below par compared to our last stay in March 2023. Soggy fries and salty, brown mess instead of fried rice is not acceptable in such a wonderful hotel.
Feels like coming home. Very clean, staff very friendly. The spa experience was excellent.
Stayed in January 2024
Reviewed: January 19, 2024
Malcolm
United KingdomNeed to improve the GF offering and labelling.
Spa, executive lounge, good check-in staff and concierge
Stayed in January 2024
Reviewed: December 27, 2023
Liesa
AustraliaNothing
Staff were very accommodating. When we arrived after our long journey, our room was not ready, staff showed us to the VIP room, which has a shower, etc, so you can freshen up. We also received a Christmas stocking feom the hotel on Christmas day.
Stayed in December 2023
Reviewed: December 24, 2023
Alexander
NetherlandsMy recent stay at The Westin London City was nothing short of spectacular. From the moment I arrived, the excellent service left a lasting impression. The beautifully appointed rooms provided the perfect retreat, and their proximity to all major attractions made exploring the city a breeze. The Westin truly excels in creating a luxurious and convenient experience. I can't wait to return for another unforgettable visit!
Stayed in December 2023
Reviewed: December 23, 2023
Emily
United KingdomTHE HOTEL WAS JUST INCREDIBLE!!!! We will definitely be back soon !!!!!
Stayed in December 2023
Reviewed: December 18, 2023
Michelle
United KingdomThe only thing I would say is biscuits in the room would have been good.
Location The smell throughout the hotel was lovely Staff so helpful
Stayed in December 2023
Reviewed: December 17, 2023
Isatu
United KingdomBreakfast buffet selection could be better
Facilities and staff were great
Stayed in December 2023
Reviewed: December 10, 2023
Colin
United KingdomMosaic restaurant wasnt a great menu for lunch- limited and overpriced for what it was
Great staff- welcomed with a cup of hot chocolate and quick checkin. New decor and spacious common areas and rooms. Bathrooms marbled and perfect with sunflower shower and White Tea shampoo/ soap. Everything from rooms to bedlinen to foyer is aromatic
Stayed in December 2023
Reviewed: December 10, 2023
Michelangelo
ItalyCheck in time embarrassing
Mostly everything
Stayed in December 2023
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