Room had a particular smell. Duvet covers were torn. Booking.com over charged, at best it should have been only 50-70£ per night stay.

Location is close to railway station. Close to restaurant. Good breakfast.

Stayed in June 2024

Like many others have said, you get what you pay for. The bed was very poor. No toiletries provided. Loud at night given the location.

Great location in the heart of downtown. The staff were very kind.

Stayed in June 2024

Bed uncomfortable

Close to town

Stayed in May 2024

The shower drain was blocked. There were no shampoo and shower gel. The bedsheets had black marks on them. The room was too noisy. There was no fan that made the room really hot. Also, there was no fridge.

The room was OK. It was on the 2nd floor though, which made it hard to carry my luggage, so I asked for assistance. The male receptionist was very polite and helpful.

Stayed in May 2024

The heater could not be adjusted, and one of the shower room near our room was out. If small area selves or hooks are available in bathroom, that would make life much easier.

Location is excellent, and the place is generally clean and comfortable. Breakfast is also fine and seating area is comfortable.

Stayed in April 2024

Na

Not bad continental breakfast

Stayed in April 2024

Stairs for packing up luggage. No soap or shampoo.

Location ok adequate breakfast

Stayed in May 2024

EXPENSIVE !!!!!!

Stayed in April 2024

Dirty bathroom Old uncomfortable bed Smelly room

Customer service Good breakfast Helpful staff

Stayed in May 2024

The lack of a lift.

Good food. Good dining tables. Mostly quiet

Stayed in April 2024

In my single room; there was a hole punched in the bathroom door, no soap supplied in bathroom, toilet seat came off, no hook to hang your jacket and nowhere to hang clothes, I cleaned loads of cobwebs from ceiling above the bed, lampshade was split and there were dirty marks on the bed linen.

This GH is very central, great location. Continental breakfast, provided, was really good. Lots to choose from, well laid out, very fresh. Comfortable bed and warm room.

Stayed in May 2024

Unfortunately there was no disabled access and my husband really struggled with all the stairs. Both recommendations made by reception staff proved to be rubbish. We asked if we could order in Chinese from the restaurant downstairs only to find out they were closed, so we asked for a fish and chip shop within easy walking distance for my husband, This also turned out to be closed when we got there! We eventually found a small kebab shop and least got a meal! Back to our room, no TV working, very tired-looking decor, very shabby, bed not comfortable and unable to use the shower because the door was off it's runners - probably just as well because it was not at all clean, so still wouldn't have used anyway!!!

Not much really. For what was once a lovely building , I afraid the 'old girl' needs a lot of tlc. The staff were lovely and very helpful, but they could only work within their means. Breakfast was continental very fresh and plenty of it, but would really have preferred a good cooked breakfast. When we had problems with TV, the staff went out of their way to solve them.

Stayed in April 2024

The beds are terrible as was breakfast

Stayed in May 2024

whole place needs an upgrade, but understandable as cost was reasonable so shouldnt really complain.

excellent location in town center, this is a no frills hotel ideal for overnight stay on a long journey,plenty of parking nearby,I never had breakfast as I was leaving early in the morning.

Stayed in May 2024

Couldn’t sleep with music from a club across the road

Staff were very helpful

Stayed in April 2024

Well after a very long travel woken up at 3 o'clock by the fire alarm for 30 minutes. Staff running around not having a clue what to do until Robert the manger had to come out his bed to sort it out but got sorted took a while to get back to sleep Staff are really lacking on the cleaning the bathrooms were fifthly

Staff were good breakfast good

Stayed in April 2024

Although not the fault of the hotel the seagulls and pigeons were a right pain with the seagulls especially squawking all through the night. Again, not the fault of the hotel but the breakfast choice was limited, I was leaving before the normal time for the breakfast to start so it's not really a fair representation of what's on offer

The hotel was just a stones throw away from the station.

Stayed in April 2024

The room I was given overlooked the Main Street and was opposite a busy pub and with just single glazing windows the noise was very loud until the pub shut at 2am And it need to put that there is no available parking at the hotel as I was assured it would be ok to park across from the hotel in the loading bays as long as I was away before 8am But I left at 7.30 am and had a parking ticket that had been put on my car at 20.15 I only arrived at the hotel at 19.45 when I approached hotel about it they just said that’s unlucky needless to say it’s a shame but I won’t be using this place again

It had a Chinese restaurant inside

Stayed in April 2024

There are a lot of loud pubs around and it gets noisy in the night so not the best choice if you need to rest

Great location and value for money, the staff were very helpful and friendly

Stayed in April 2024

Pay the extra go elsewhere. It’s tatty and noises throughout the night. It’s hard to bring your bags to and from the property due to the location. Plus paying for parking.

The staff at where lovely

Stayed in April 2024

There were a lot of stairs although staff were very helpful with heavy luggage.

The location was excellent and very close to rail and coach stations. Ideally situated right in the heart of Inverness

Stayed in April 2024

Smell on entry, stale breakfast items, Getting hot water for tea in the morning was impossible the jug labelled hot water didn’t even have holing water the water pots for boiling didn’t seem to work, the comforter / duvet was not comfy the bed was itchy, the shower changed from freezing to boiling if you move dial even slightly the sink hot water gets to scalding in a second so you have to wash your hands with the freezing tap. Toiletries kept getting stolen it seems there was toothpaste one day gone the next shower gel one day gone the next. The outside lights don’t turn off so in the middle of the night to pee I had to fully wake up again. They say unlimited breakfast but the pancakes waffles etc have been opened and left to get stale and covered in a plastic sheet would be better to let guests open them

Location

Stayed in March 2024

Good Breakfast.

Stayed in April 2024

There was an empty suitcase in my bedroom wardrobe, which also had no handle. There was a very strong smell of bleach in the bathrooms (at all times) yet they didn't seem overly clean. The mug in my room had a small curly hair at the bottom...

The staff member at reception when I arrived was very friendly. The room served the purpose of a one night stay in Inverness. The location pretty much couldn't be better for any further travel. The guest book in each room is very clear and informative.

Stayed in March 2024