London Road, Valley, LL65 3DU, United Kingdom
#6 of 11 hotels in Valley
Guests' ChoiceBased on 1406 hotel reviews
7.9Cleanliness
8.4
Comfort
8.3
Location
8.5
Facilities
8.1
Staff
8.9
Value for money
8.2
Free WiFi
8.6
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 15 June 2024
David
United KingdomSome parts are a little dated, but everything was clean
Staff were very helpful, car parking was excellent
Stayed in June 2024
Reviewed: 15 June 2024
Susan
United KingdomVery friendly staff food fantastic
Stayed in June 2024
Reviewed: 14 June 2024
Debbeacol
United KingdomThe TV did not work, toilet seat was very loose and quite dangerous to sit on, the light was not working above bed, no proper toiletries like shampoo etc The faults were reported
Ideall Location to where I needed to be The shower was very good which made a change and it didn't drip and the pressure was excellent. Plenty of fresh towels. There was complimentary water replenished each day, along with tea, coffee and biscuits Lots of car parking space and a garden to walk my dog
Stayed in June 2024
Reviewed: 13 June 2024
Dave
United Kingdomn/a
Good choice of meals in restaurant. Our dogs were allowed in bar with us for our meal
Stayed in May 2024
Reviewed: 9 June 2024
John
United KingdomFriendly clean tidy comfortable and the food was good breakfast great
Stayed in June 2024
Reviewed: 7 June 2024
Meirion
United KingdomGood breakfast-good choice. Our room was clean ,smelled nice- the beds were comfortable and the bathroom was spotless.
Stayed in June 2024
Reviewed: 7 June 2024
Phil
United KingdomAttention to detail with the cleaning could be better.
Comfortable stay, perfect for a stopover before the ferry.
Stayed in June 2024
Reviewed: 6 June 2024
Deb
United KingdomThe bed was very uncomfortable, saggy and soft. An upright chair was the only place to sit
The staff we’re accommodating and I was well looked after. It was clean and location was good for what I needed
Stayed in June 2024
Reviewed: 6 June 2024
Hellie
United KingdomShort wait for fried breakfast. No one was there to greet you and tell you how to proceed. All hotels are different though.
Easy access late at night, always good. Great communications. Easy instructions to room. Wonderful, fresh, clean, modern room... lamps lit to welcome us. Plenty of tea, coffee, biscuits and bottles of water.
Stayed in June 2024
Reviewed: 6 June 2024
Thornton
United KingdomNothing really
Great breakfast. Late check-in via security code
Stayed in May 2024
Reviewed: 5 June 2024
Layton
United KingdomCurtains did not drop long enough, early morning light came in.
Ease from the Valley station. Staff very attentive
Stayed in June 2024
Reviewed: 4 June 2024
Jonathan
United KingdomNothing
Really helpfully team. Clean rooms with good facilities. Evening meal was excellent and good value for money. A good breakfast too. Would certainly stay there again. Thank you
Stayed in June 2024
Reviewed: 4 June 2024
Lyn
United KingdomTraffic noise. Creaking floorboards.
The comfy beds. Friendly staff. Great breakfast.
Stayed in June 2024
Reviewed: 1 June 2024
Patricia
New ZealandRoom was good bit of traffic noise breakfast was great good location for the ferry.
Stayed in May 2024
Reviewed: 31 May 2024
Helene
United KingdomAh I should have seen this box when I ranted in the box above. Haha
9 year old..."I liked the room and the food". 11 year old..."everything was alright". 44 year old...the hotel is in a great location for exploring locally however I wasn't expecting it to be so close to the main road. The room was clean and the staff were lovely and helpful but if I had one criticism it has to be the carpet through the hall stairs and landing. It's stained and it smells so it give a bad impression when you first walk in which is a shame because the hotel itself isn't dirty. The staff were very nice and approachable so it's only a minor flaw but I'd definitely say the owners should invest in new carpet because it kind of lets the place down X
Stayed in May 2024
Reviewed: 28 May 2024
Sharon
United KingdomPrices of drinks
Lovely staff, clean room, slightly expensive maybe for what we had booked and food and drink was slightly more than we expected to pay, had lovely food though and a family catch up, breakfast was fabulous
Stayed in May 2024
Reviewed: 26 May 2024
Humphrey
United KingdomIt's a bit dated, but everything worked, and a comfortable clean bed.
All staff were excellent
Stayed in May 2024
Reviewed: 19 May 2024
Christopher
United KingdomThe stairs
We went for a wedding, we had to change in the toilets as it wasn't possible to get in the room earlier, but not a problem, everything else was fine with our stay apart from the TV in the room just said no signal so couldn't watch anything
Stayed in May 2024
Reviewed: 11 May 2024
Andrea
United KingdomThe mattress was uncomfortable for us both.
We love coming back to this hotel. Staff are so friendly and the service is really good.
Stayed in May 2024
Reviewed: 9 May 2024
Santosh
IndiaNothing in particular
Breakfast
Stayed in May 2024
Reviewed: 7 May 2024
Dan
United KingdomBed rooms where a little basic and beds uncomfortable - the rooms where clean though. Bathrooms where a little basic and the showers where basic as well but did have a ready supply of hot water.
Nice location and lovely garden
Stayed in May 2024
Reviewed: 6 May 2024
David
United KingdomThe food was fantastic
Great breakfast
Stayed in May 2024
Reviewed: 3 May 2024
David
United KingdomA fire alarm at 1.30am nobody came around to check on us Room was small for the price. Bath panel was Brocken. Built in wardrobe squeak as you walk pass it
Good location
Stayed in April 2024
Reviewed: 1 May 2024
Natalie
United KingdomBathroom (toilet) wasn’t clean
Close to ferry terminal and fuel station
Stayed in April 2024
Manama, Bahrain
Rome, Italy
Patong Beach, Thailand
Les Carroz d'Araches, France
Atlantic City, USA
Prague, Czech Republic
Adelaide, Australia
Watamu, Kenya
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content