The Green, Stoke on Trent, ST12 9AE, United Kingdom
#2 of 14 hotels in Stoke on Trent
Guests' ChoiceBased on 1254 hotel reviews
8.9Cleanliness
9.4
Comfort
9.3
Location
9.5
Facilities
9.0
Staff
9.4
Value for money
9.0
Free WiFi
8.2
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: May 12, 2024
Stuart
United KingdomBeautiful house in peaceful countryside with a great terrace to sit out and enjoy the view.
Stayed in May 2024
Reviewed: May 10, 2024
John
United KingdomThe price. For a price of £136.00 I would expect a better and larger room. It was nice but too expensive
Breakfast was very nice and a lovely location
Stayed in May 2024
Reviewed: May 10, 2024
Rebecca
United KingdomThe staff, the building, the hotel cat 🌻
Beautiful place, lovely staff
Stayed in May 2024
Reviewed: May 8, 2024
Nick
United KingdomNothing
The unique ambience of this beautiful house decorated very well. The staff were all so polite helpful and couldn’t do enough
Stayed in May 2024
Reviewed: May 7, 2024
Geraldine
United KingdomStunning location , staff helpful and welcoming . Great breakfast everything about this place is amazing .
Stayed in May 2024
Reviewed: May 5, 2024
Catherine
United KingdomAll spot on
Breakfast was lovely and plenty of choice.
Stayed in April 2024
Reviewed: May 5, 2024
Friedericke
United KingdomBeautiful Location, staff were helpful. Food was very good and our room was spacious with a balcony
Stayed in May 2024
Reviewed: May 3, 2024
Deborah
United KingdomThe staff!! They couldn't do enough for us, so pleasant, very welcoming and always happy to help 🌟🌟🌟
Stayed in April 2024
Reviewed: May 3, 2024
Vanessa
AustraliaNothing
Everything
Stayed in April 2024
Reviewed: May 3, 2024
Philip
United KingdomExternal balcony/patio needed cleaning and has privacy issue with adjacent balcony.
We liked the character of the hotel, the nice efficient staff and the beautiful grounds.
Stayed in May 2024
Reviewed: May 2, 2024
Richard
United KingdomFriendly and professional staff. Clean very well maintained property.
Stayed in May 2024
Reviewed: May 1, 2024
Iain
United KingdomFascinating house built for one of the Wedgwood family. Lots of Wedgwood pottery on display and lovely stained glass windows throughout the property. Dinner vg and staff very friendly and helpful. Quiet and rural location just outside Stoke with a superb garden.
Stayed in May 2024
Reviewed: May 1, 2024
Sarah
United KingdomNothing
All
Stayed in April 2024
Reviewed: April 30, 2024
Elizabeth
United KingdomAbsolutely everything. I've stayed in many hotels, all around this price, yours is up there with the best. Thank you.
Stayed in April 2024
Reviewed: April 29, 2024
Alastair
United KingdomThe view from our room was very poor - roof and railings, fire escape, barely any sight of the beautiful setting in the valley. Shame.
The setting and the building. The room was lovely and the breakfast was great!
Stayed in April 2024
Reviewed: April 29, 2024
Jane
United KingdomNothing
food, good bar service, breakfast, lovely room and comfortable bed
Stayed in April 2024
Reviewed: April 28, 2024
Caroline
FranceNo negatives whatsoever
Beautiful setting, very friendly, accommodating & helpful staff, room was spotlessly clean
Stayed in April 2024
Reviewed: April 27, 2024
Jonathan
United KingdomNothing
Clean, friendly. Hotel retains history but also feels modern. Very wide choice of breakfast and the food was good quality.
Stayed in April 2024
Reviewed: April 20, 2024
Frances
United KingdomVery comfortable. All staff lovely. Food great.
Stayed in April 2024
Reviewed: April 20, 2024
Bill
United KingdomBreakfast. Teas and coffee The garden layout and beautifully kept
Stayed in April 2024
Reviewed: April 18, 2024
Graham
United KingdomNothing
Beautiful building and furnishings. The room (Maple) was outstanding.
Stayed in April 2024
Reviewed: April 16, 2024
Mahlo
GermanyBreakfast stops at 9.30am.
Stayed in April 2024
Reviewed: April 15, 2024
Sarah
United KingdomThe food at dinner wasn't great. This was the only negative for me.
Staff were great - very helpful, friendly and polite. Room was clean and comfortable. Beautiful views and gardens. Lovely, characterful old house. Nice dining area and lounges.
Stayed in April 2024
Reviewed: April 15, 2024
John
United KingdomGood welcome, room very clean and comfortable.
Stayed in April 2024
Ubatuba, Brazil
Seeb, Oman
Torres del Paine, Chile
Anzère, Switzerland
Ieper, Belgium
Sibiu, Romania
Nová Lesná, Slovakia
Negrar, Italy
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content