The only fault I could mention is that there isn't a lift at the hotel. Ok for me, but if you're older or have mobility issues, it could be a problem.

Location was perfect in the heart of Tunbridge Wells, next to several bars, cafes, and restaurants. Easy walking to the town centre and more bars and restaurants.

Stayed in June 2024

Room slightly small but it was a single room. Room was on 3rd floor with numerous staircases and no lift. Had to carry 2 heavy suitcases. Bathroom quite small.

Location. Room decoration.

Stayed in June 2024

A handle on Bath wall would be good. Very deep bath when showering to exit.

Great location and ambiance. Very helpful manager. Changed my room to lower level. Room had great view over Pantiles.

Stayed in June 2024

Lovely room and location. Staff were really helpful

Stayed in June 2024

Lot of stairs to the rooms

Really good location and staff

Stayed in May 2024

Beautiful location . Welcoming staff . Excellent lunch and breakfast

Stayed in June 2024

We were at the top with many narrow stairs to climb

Hotel was in a great area with all amenities nearby

Stayed in June 2024

Nothing

Great location. Old Fashioned Hotel, but Beautiful

Stayed in June 2024

The steep stairs and no lift or offer to carry suitcase.

No lift and stairs steep (old building) could be a problem but great location.

Stayed in June 2024

Minor point but could do with a full length mirror in the room

Amazing location

Stayed in June 2024

Only issue was lack of elevator and I was on the top floor: My food order was mixed up and I was double charged for the room: all was fixed so not a big deal.

Location was excellent

Stayed in June 2024

Small room with no door on the bathroom. Only one teabag provided. No top sheet on bed. 60 plus steps to room with heavy bag.

Breakfast was very good. Dinner also good. Staff were friendly ad helpful

Stayed in June 2024

Nice large room - unusual for England! Great new team - very professional and very attentive.

Stayed in May 2024

Great staff apart from Manager who spoilt our family dinner when we came to pay separatly (as agreed with staff) for a set menu (we had reserved a table but not been informed of the set menu at that time). Aparently set menu prices and a small number of drinks was too difficult to manage for this manager. No 10% discount for inhouse gursts as advertised either. We didnt eat in again during our 5 night stay. Rest of staff were lovely.

Comfortable bed, clean and tidy. Central location to shops and cafes etc.

Stayed in May 2024

It was too hot under the duvet. Couldn't we have a thinner one? The shower was a fixed head which is not the easiest for getting clean. And there was no chair in the room, but we did know we were booking a 'small double' and there wasn't room for one.

Check-in, cleanliness, helpful with breakfast changes, good location, quiet room, provision of drinking water, good TV.

Stayed in June 2024

Perfect location, large room, excellent

Stayed in May 2024

Old world feel but with modern touches which aren’t out of place. Very helpful receptionist on my arrival.

Stayed in May 2024

Food was excessively salty. I normally add salt to my meals, this time I was wishing |I could take it out. Evening meal of Friday was Red rice salad . I couldn't eat it, it was so heavily salted. Breakfast, mushroom were pickled with salt eggs were edible but I would prefer less salt. I returned to hotel shortly after midnight. I couldn't see the black card reader in the dark. There was a white bell with a small light built in, so I rang that for about 10 mins to gain access. Outside light is needed over front door.

Friendly helpful staff. Comfortable room. Central location.

Stayed in May 2024

Noisy in the morning, as market traders setting up outside the hotel, in the high street

Good location

Stayed in May 2024

Great location right in the heart of the Pantiles. Dinner was fabulous, highly recommend. Quality and presentation exceptional. Lovely lounge area to relax with a drink in the evenings.

Stayed in May 2024

We were delighted with the location - although we thought it might be a little noisy at night, we were out so it didn't matter to us. The room was lovely with nice views, although we did find the stairs a bit of a struggle - so bear that in mind if you have older knees. Our only thought was that it would have been nice to have had an easy chair or two in the room to avoid having to sit on the bed, but it's not a huge thing for one night stays. Breakfast was delicious - and a lovely change from the standard hotel buffet!

Stayed in May 2024

It can be a little noisy on the Pantiles. Breakfast not included, so a fridge in the room would have been handy, but the staff very kindly brought up fresh milk on request.

Perfect location on the Pantiles, stylishly furnished, very comfortable bed, helpful staff and good value. When it turned out I was struggling with stairs to the 5th floor due to an injury, the staff not only helped with my luggage, but found me a very splendid room on a lower floor for the second night, and honoured the original price.

Stayed in May 2024

The ‘optional’ service charge in the restaurant did not sit well with me. What other industry awards itself a bonus (apart from banking & finance)regardless of of the service provided. A tip should be earned & not expected. Relying on people’s decency by not deducting the add on is tantamount to emotional blackmail & is a practice that leaves a sour taste in the mouth.

The bed was very comfortable & the bathroom was superb. Hot water on demand &

Stayed in March 2024

Had to battle with the over officious security to get into hotel due to jazz night and they tried to force me to wear a wrist band. Need different method for guests to access/leave hotel during the jazz night.

Excellent location, efficient friendly staff, great value.

Stayed in May 2024