58 The Pantiles, Royal Tunbridge Wells, TN2 5TD, United Kingdom
#28 of 43 hotels in Royal Tunbridge Wells
Guests' ChoiceBased on 1141 hotel reviews
7.8Cleanliness
8.3
Comfort
8.3
Location
9.3
Facilities
7.8
Staff
8.7
Value for money
7.6
Free WiFi
8.3
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End of dialog contentReviewed: 24 September 2024
Stuart
VietnamThese are old buildings with no AC , so could of done with a fan in the room
Lovely part of Tunbridge Wells. Great location
Stayed in September 2024
Reviewed: 16 September 2024
Janice
KuwaitNo lift and they have 5 floors. Don’t like shower curtains and due to the age of the building the floor boards were at angles and a bit creaky.
The location was ideal. The view from the bedroom was pleasant. The food and service was good. They were attentive
Stayed in September 2024
Reviewed: 11 September 2024
Pauline
United KingdomLots of stairs
Location. Style. Staff
Stayed in September 2024
Reviewed: 10 September 2024
Emily
United KingdomA little pricey and the car park was not ideal but the hotel was worth it.
The reception team were fantastic. So on the ball, so friendly and helpful. The cleaner was also very friendly. Everyone we spoke too was warm and lovely. The hotel was beautiful and the rooms were lovely too. Wish we had stayed longer to enjoy the bar and breakfast as they also looked great.
Stayed in September 2024
Reviewed: 6 September 2024
Carol
United KingdomLovely staff and very pretty room with a great view over The Pantiles
Stayed in September 2024
Reviewed: 2 September 2024
Humphries
United KingdomWe hadn't realised that breakfast was extra! Also no bath robes( these are expected with the upper range costs). Perhaps shower 🚿 caps, as the shower operated from the ceiling! Just an idea for the hotel to consider! But we were happy and warm and comfortable.
We liked the location, brilliant, the staff were very helpful and friendly. The bed was comfortable and the food was delicious 😋
Stayed in September 2024
Reviewed: 2 September 2024
Amanda
United KingdomNo lift. We were told when we arrived that we were on the fifth floor but no lift! Not great if you are elderly or disabled. This should be clear when booking.
Location was good
Stayed in August 2024
Reviewed: 1 September 2024
Jamie
United KingdomNothing
Great location. No parking but good enough spots nearby for lengths of time. Great building.
Stayed in August 2024
Reviewed: 1 September 2024
Charles
Irelandoutside window of the room there was an air conditioning unit very loud when running,
ideal location, room comfortable, food good, service good.
Stayed in August 2024
Reviewed: 27 August 2024
Heidi
United Kingdomthe noise, the were woken a lot from outside noise of passers by but this wasn’t the hotels fault
loved the bath in the room. the room was beautiful
Stayed in August 2024
Reviewed: 25 August 2024
Nicola
United KingdomSingle attic room not so great
Stayed in August 2024
Reviewed: 20 August 2024
Tracy
United KingdomNo lift and room being located up on the 3rd floor with a narrow staircase. Parking difficult to find. Kitchens close at 5 pm on a Sunday. Expensive bar drinks. Staff not able to advise where an alternative place could be found to eat and seemingly disinterested in helping. I think the hotel relies on its location and doesn't invest in other things such as customer service.
The location was very good but not great if you arrive by car.
Stayed in August 2024
Reviewed: 18 August 2024
Allen
United KingdomNothing just worn.
LOCATION
Stayed in August 2024
Reviewed: 15 August 2024
Cannon
United KingdomNothing really
Great location, nice bar area, nice room
Stayed in July 2024
Reviewed: 12 August 2024
Kirsty
United KingdomBeautiful old hotel in the Pantiles. Staff very friendly.
Stayed in August 2024
Reviewed: 12 August 2024
Patricia
United KingdomThe shabbiness of communal areas.
Lovely old hotel, beautiful bed and bedroom, classic bathroom too. Although our room was pretty much clean, ( the coffee selection box was very dusty)and the hotel would benefit from a good hoover, polish and paint in communal area’s. Not a good first impression going up the stairs, it looked like it hadn’t been hoovered in over a month. Overall though it was ok for 1 nights stay.
Stayed in August 2024
Reviewed: 12 August 2024
Chris
South AfricaWas disappointing that as my room was on the 5th floor with staircase access only there was no offer to assist me with my suitcase to the room
Stayed in August 2024
Reviewed: 28 July 2024
Gillian
United KingdomClosed restaurant
Location
Stayed in May 2024
Reviewed: 25 July 2024
David
United KingdomPerhaps unsurprisingly in a hotel that is hundreds of years old there is no lift but many stairs.
A very welcoming hotel that's nice and clean and comfortable. Friendly and helpful staff arranged indoor parking for our bicycles. An excellent location in the Pantiles and very close to NCN route 18. Our room, on the top floor, had a nice view across the town.
Stayed in July 2024
Reviewed: 24 July 2024
B
United KingdomReally lovely hotel. Comfortable, friendly and my room was clean and spacious. Enjoyable stay.
Stayed in July 2024
Reviewed: 24 July 2024
Peter
United KingdomNo lifts if you are on one of the upper floors. (Goes up to floor 5). For us the bed wasn’t that comfortable, but not a big problem.
Excellent location on the Pantiles. They use a local car park which is a short walk and easy to find for £10 a day (consistent with other car parks). Room was clean and staff friendly and helpful.
Stayed in July 2024
Reviewed: 23 July 2024
James
United KingdomThe TV bracket could have been a arm bracket. The mattress needs changing (I used to be a furniture technician) the mattress dips on the left hand side where people sit on it. The heat in the room was hot all night even though the radiator was off and window was open. And also the steps
The room was nice and cosy well done to good standard
Stayed in July 2024
Reviewed: 14 July 2024
Emma-jane
United KingdomFriendly, welcoming, clean and walking distance to everything you need
Stayed in July 2024
Reviewed: 13 July 2024
Jane
United Kingdomshower temperature was too hot, could not make it cooler
Stayed in June 2024
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