58 The Pantiles, Royal Tunbridge Wells, TN2 5TD, United Kingdom
#29 of 43 hotels in Royal Tunbridge Wells
Guests' ChoiceBased on 1142 hotel reviews
7.8Cleanliness
8.3
Comfort
8.3
Location
9.3
Facilities
7.8
Staff
8.7
Value for money
7.6
Free WiFi
8.3
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End of dialog contentReviewed: 18 August 2023
Max
United KingdomBreakfast did not start until 8.30 so too late for my stay and no room service breakfast available. No evening meal available for residence as a jazz festival was on. Very hot room.
Comfortable bed and very clean. Brilliant shower and bathroom. Staff very helpful and carried my back up to my room.
Stayed in August 2023
Reviewed: 18 August 2023
Jill
United KingdomLots of stairs but a fab view over the town from our room made it worthwhile.
Excellent spot on the Pantiles. Fab design and decor. Hustle and bustle outside but felt calm and cosy inside.
Stayed in June 2023
Reviewed: 15 August 2023
Vaughan-fowler
United KingdomNo lift so upper floors difficult to get to.
Location was great and breakfast was very good.
Stayed in August 2023
Reviewed: 14 August 2023
Chris
United KingdomNothing specific
No breakfast included so cannot comment
Stayed in August 2023
Reviewed: 14 August 2023
John
CanadaSome form of door between the bedroom space and WC would have been appreciated.
I had a good stay, hotel staff were excellent and room generally met my needs, if very small.
Stayed in August 2023
Reviewed: 13 August 2023
Denise
United KingdomThe hotel was quiet tired the sheets & towels were white & clean lots of dust on table legs & behind bed just needs some TLC
Excellent location
Stayed in August 2023
Reviewed: 11 August 2023
Guthrie
United KingdomN/A
Clean. Lovely decor and great location.
Stayed in August 2023
Reviewed: 9 August 2023
Russell
United KingdomDifficult to find somewhere to park
Excellent location very friendly and helpful staff quirky interesting room
Stayed in August 2023
Reviewed: 9 August 2023
Corinne
United KingdomToo many stairs, and no lifts at all. Needs redecoration - all walls and woodwork patchy and marked, makes it look rundown.
Location was excellent service/staff were extremely good. Food was extremely good. Bed was comfy
Stayed in August 2023
Reviewed: 8 August 2023
Nick
United KingdomOur room, (Room 16) could have done with more useable surfaces, another desk or table. The traffic noise was quite bad, even with the secondary double glazing. The stairs up to our room felt like the ‘back’ stairs, through the working side of the hotel.
The staff were lovely and helpful. The location is amazing, right in the middle of the Pantiles.
Stayed in August 2023
Reviewed: 7 August 2023
Martin
FinlandThe basin hot water tap did not work in Room 53.
Staff, cleaning, food
Stayed in August 2023
Reviewed: 6 August 2023
Alan
United KingdomRoom 44 . Fine but needs a voile privacy blind as the room directly faces a busy road
Breakfast was excellent.. Quality , choice and service and value for money all very good
Stayed in July 2023
Reviewed: 29 July 2023
Allen
United KingdomSigns could be clearer to find exit.
Great location, friendly staff and good value for money.
Stayed in May 2023
Reviewed: 26 July 2023
Eleanor
IrelandDidn't like having to climb stairs!
Didn't have breakfast - room only Liked the staff in bar
Stayed in July 2023
Reviewed: 23 July 2023
Cathryn
United KingdomOur room was on the top floor and there was no lift. Our room was ‘superior’ not sure how they justified that?! The carpet was very stained, the floor very uneven and the room was quite small. There was no iron or ironing board, no safe, no long mirror.
The location was perfect. The staff were helpful and friendly.
Stayed in July 2023
Reviewed: 23 July 2023
Graham
United KingdomWe enquired about a room change for noise reasons the manager was difficult and just plain rude one expects good service at these prices the staff were excellent the manager was not. The rear rooms can suffer from traffic noise , some form of secondary double glazing is needed. The prices are simply too high and breakfast is expensive. We won't go back. Not as grand as it aspires to be.
Both rooms were beautiful could not fault the decor and furnishings, beautifully english country house. Perfectly located. Very good breakfasts.
Stayed in July 2023
Reviewed: 23 July 2023
Glenys
New ZealandIt was a Sunday so nothing was opened and no food being served at the hotel.
Great location in the Pantiles. Beautifully decorated hotel.
Stayed in June 2023
Reviewed: 17 July 2023
Ann
United StatesFor what we paid ($300. per night) we’d like at least a small continental breakfast. Our room was on an upper floor, through winding narrow staircases, which wasn’t easy with our suitcases.,
Nice location with big windows overlooking the courtyard below.
Stayed in July 2023
Reviewed: 17 July 2023
Elaine
IrelandAlthough we didn't mind this, there is no elevator, so getting to your room is all staircase..just to be mindful if you have difficulty with your legs/walking.
This is a beautiful boutique hotel full of character. The location is wonderful in the Pantiles & lots to see & do in the area or just to chill & take in the atmosphere. There are many artisan shops, particularly if you are an art lover, there are numerous art galleries. Quite a number of café/restaurants in the area so spoiled for choice. Music/entertainment available on certain nights, ask prior to your stay.
Stayed in July 2023
Reviewed: 16 July 2023
Emily
United KingdomIt could have been made clearer when we booked that early check-in might not be available.
Fantastic breakfast. Not included but very reasonably priced. Helpful staff on the day. We were able to store our bags at the hotel and collect them when we arrived although it was late.
Stayed in July 2023
Reviewed: 16 July 2023
David
United KingdomThe hot tap in the bathroom wasn’t really working
Good breakfast. Charged for coffees separately
Stayed in July 2023
Reviewed: 14 July 2023
Sam
United KingdomParkingo
AJ, he was very helpful
Stayed in July 2023
Reviewed: 10 July 2023
Margaret
AustraliaThe pillows were pretty bad, you should make them a lot fluffier and comfier. Also our bathroom was incredibly small. I couldn't stand in the shower without getting my hair wet. The photos had a bath, but we must have got the smaller room.
Great Service by the staff and great location. The decor in the room was lovely and it had a lot of historical character. The WiFi was great and there was great access to food and drink.
Stayed in July 2023
Reviewed: 9 July 2023
Sally
United KingdomNothing
Really clean, nice staff and fab location
Stayed in July 2023
Reviewed: 8 July 2023
John
United KingdomNo lift, breakfast not included
Location comfort
Stayed in July 2023
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