It can be a little noisy on the Pantiles. Breakfast not included, so a fridge in the room would have been handy, but the staff very kindly brought up fresh milk on request.

Perfect location on the Pantiles, stylishly furnished, very comfortable bed, helpful staff and good value. When it turned out I was struggling with stairs to the 5th floor due to an injury, the staff not only helped with my luggage, but found me a very splendid room on a lower floor for the second night, and honoured the original price.

Stayed in May 2024

The ‘optional’ service charge in the restaurant did not sit well with me. What other industry awards itself a bonus (apart from banking & finance)regardless of of the service provided. A tip should be earned & not expected. Relying on people’s decency by not deducting the add on is tantamount to emotional blackmail & is a practice that leaves a sour taste in the mouth.

The bed was very comfortable & the bathroom was superb. Hot water on demand &

Stayed in March 2024

Had to battle with the over officious security to get into hotel due to jazz night and they tried to force me to wear a wrist band. Need different method for guests to access/leave hotel during the jazz night.

Excellent location, efficient friendly staff, great value.

Stayed in May 2024

No lift in the property so had to walk 7 flights to get to my room. Room was very small so was grateful it was just for me. Bathroom although okay was very tiny. No spare toilet roll left in the room and less than half on the roll. Messy wires and very dusty. No surfaces to be able to put anything out Restaurant was actually in the reception area which was odd and not very cosy for a meal Breakfast was not included so felt that was expensive for room only. During breakfast all I could hear was a staff meeting as they were only feet away which I felt was inappropriate to hold within earshot of guests to be talking about other guests and what was planned that day

Perfect location. Bed was comfy

Stayed in May 2024

Stairs!!! Lighting in our room was dim. Tiny bathroom.

All staff were friendly, helpful and efficient. William assisted carrying suitcases to our room as there are many stairs and no lift. Location is excellent, close to many options to eat out. Hotel dinner for the Pantiles Jazz night was delicious. Paid parking was easy and close by.

Stayed in May 2024

Near to tybers bar

Great location

Stayed in April 2024

Walking up 5 sets of stairs to the top floor, but it kept us fit.

Clean room. Comfortable bed. Friendly staff. Lovely food - Eggs Benedict we're excellent.

Stayed in April 2024

Noise from kitchen until nearly midnight

Location

Stayed in April 2024

Nothing really

Location, feel/decor and staff

Stayed in April 2024

Nothing

I would highly recommend this hotel. If you have mobility issues check if you at able to use the stairs.

Stayed in April 2024

Very welcoming

Amazing position and a quirky place to stay

Stayed in April 2024

Drink and food bit pricey. Would be good for breakfast to be included in room rate

Lovely hotel in a great location. Stylish rooms, great customer service and welcoming

Stayed in April 2024

Nothing. Book a room on the lower floors to avoid having to climb lots of stairs with luggage.

Great location. Good size rooms and really nice staff. Loved the breakfast too.

Stayed in March 2024

Nothing immediately springs to mind.

We felt very welcomed from the get go. The staff were all very professional and friendly. The room was well sized with incredibly comfortable beds and the food was outstanding. Thank you to everyone involved.

Stayed in March 2024

On the whole staff we're not very evident at times. Had someone banging on my door at 12 am on the first night, but went away.

Atmosphere was good, clean and tidy. Dinner was excellent.

Stayed in April 2024

Great location

Stayed in March 2024

We were situated in a room were the exhaust from the kitchen was

Welcoming and comfortable

Stayed in March 2024

We got an upgrade

Stayed in March 2024

Lovely room. Great shower, comfy bed. Good selection of teas/coffee in the room. Good location for visiting my family without having to walk through town on my own at night.

Stayed in March 2024

Everything was good

In a good area

Stayed in March 2024

The staff were first class.

Stayed in March 2024

Single rooms need to be away from machinery noise of hotel.

Stayed in March 2024

See above

Room very small and there was very limited storage for clothes - if you were anything shorter than 5ft 7 then you wouldn’t be able to hang your clothes in the wardrobe as it was too high up - no English breakfast tea bags in the room good job I had my own ☹️☹️

Stayed in March 2024

Nowhere pleasing to sit with pre-supper or end of evening drink. Focus is dining

Beautiful room over looking Pantiles. There was a private party with DJ on floor below but we barely heard it. Our original room allocation was on 3rd floor but we were given the option of an upgrade to a room on the 1st.

Stayed in March 2024