49-51 Lower Bridge Street, Chester, CH1 1RS, United Kingdom
#5 of 34 hotels in Chester
Guests' ChoiceBased on 405 hotel reviews
9.1Cleanliness
9.5
Comfort
9.4
Location
9.8
Facilities
9.1
Staff
9.7
Value for money
9.3
Free WiFi
9.3
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End of dialog contentReviewed: 27 September 2024
Hannah
United KingdomI think the room was a bit dusty as this set off my hayfever and asthma a bit, otherwise nothing else to dislike.
Great location, very close to town centre, very convenient. Staff very friendly and welcoming, options for breakfast and overall very comfortable.
Stayed in September 2024
Reviewed: 27 September 2024
Chris
United KingdomNothing
Perfectly located, rooms very clean and comfortable, friendly staff, good breakfast
Stayed in September 2024
Reviewed: 26 September 2024
Sharon
United KingdomWe loved everything!
Location, breakfast, staff and room.
Stayed in September 2024
Reviewed: 23 September 2024
Jennifer
United KingdomSlightly noisy with footsteps above. The apartment is under the hotel so assume this is just staff/guests and not intentional but it did disturb our sleep
Location, comfort, modern,
Stayed in September 2024
Reviewed: 23 September 2024
Charlotte
United KingdomWe asked for an early check in as we neeeded to get dressed for the races. We were charged £20 extra. I felt that was just money making as the room was free anyway as I’d rung the day before to ask about early check in.
The hotel was clean and modern. The staff were friendly and helpful. The location was great.
Stayed in September 2024
Reviewed: 21 September 2024
Steph
United KingdomFriendly staff, pleasant clean new surroundings and facilities
Stayed in August 2024
Reviewed: 20 September 2024
Susan
United KingdomBeautiful hotel. Cant fault it.
Stayed in September 2024
Reviewed: 17 September 2024
Fleur
United KingdomGreat location
Stayed in September 2024
Reviewed: 16 September 2024
David
United KingdomShower room was quite small, although it was adequate.
Well organised and smooth running with friendly and helpful staff. Good, varied and fresh breakfast. Bed was a good size and comfortable. Location was ideal for exploring the city.
Stayed in September 2024
Reviewed: 15 September 2024
Helen
United KingdomNothing!
Brilliant location and really comfortable. All staff were very friendly, helpful and welcoming, with special shout out to Lucy on reception. Rooms are very comfortable and clean, breakfast very very good and freshly made. The terrace at the back is of particular note-quality furniture, garden very well cared for, clean, tidy and relaxing. They have obviously invested in this and the rest of the hotel and it is well worth it. Cannot recommend highly enough.
Stayed in September 2024
Reviewed: 15 September 2024
Paul
United KingdomUpper floors a bit creaky!
Modern decor, great location and great breakfast
Stayed in September 2024
Reviewed: 15 September 2024
John
United KingdomNo complaints whatsoever
The staff, the breakfast but need runny eggs next time, the location, the bed was massive and comfy, would definitely come back
Stayed in September 2024
Reviewed: 9 September 2024
Barbara
United Kingdomnorhing
stayed there before ,it is excellent ,rooms are spacious and very clean ,would recommend it to everyone great location
Stayed in September 2024
Reviewed: 7 September 2024
Sarah
United KingdomNothing. Really nice hotel
Lovely newly refurbished hotel. Spotlessly clean. Great value for money. Friendly and helpful staff. Great breakfast. We would definitely stay here again when next in Chester.
Stayed in September 2024
Reviewed: 3 September 2024
Shaun
United KingdomNothing.
Position, size of room, breakfast.
Stayed in September 2024
Reviewed: 3 September 2024
Brown
United KingdomI really don't have any suggestions for improvement.
A perfectly placed hotel within the walls of Chester close to all amenities. It has a family feel and some staff know you by name after a few days, but this was not intrusive and I felt very welcomed there. The staff are without doubt the biggest asset in the Townhouse - this was from booking, to reception, throughout the day and checking out. They will go out of the way to provide a special service. A lovely hotel that I cannot recommend enough, with an excellent breakfast choice and quality. I will be returning to trial in court there in November and have recommended to my colleagues. I shall certainly be booking it for myself first.
Stayed in June 2024
Reviewed: 2 September 2024
Samantha
United KingdomThere was a lots of stairs to our bedroom,
We did not have the breakfast, the room was spacious, the beds was comfortable, late check out which was great, the reception let us keep our suitcase their while we had a walk around and pick it up later.
Stayed in August 2024
Reviewed: 2 September 2024
Helen
United KingdomNothing
Good location
Stayed in September 2024
Reviewed: 2 September 2024
Haydn
United KingdomFound the bed a little soft
Location was excellent Breakfast choice was very good
Stayed in August 2024
Reviewed: 1 September 2024
Yvonne
United KingdomThe staff were all Amazing , so polite , cheerful and very helpful . The hotel was immaculately clean and the breakfast was gorgeous , lots of choice and all very fresh .
Stayed in September 2024
Reviewed: 31 August 2024
Anna
United KingdomPricey drinks.
Dog friendly, even provided a dog bed and feeding station in the room. Would recommend.
Stayed in August 2024
Reviewed: 30 August 2024
Suzanne
United KingdomFar too many stairs, and lots of them were very steep. I have recently had two hip replacements and found it a real struggle getting to our room. Carrying our belongings from public car park.
Very comfortable beds, large airy room, friendly staff.
Stayed in August 2024
Reviewed: 29 August 2024
Nicola
United KingdomCompared to the room the bathroom was tiny. Didn't like being on the top floor as far too many stairs and we had been told we would be on a lower floor. If we came again would ask for a different room.
The breakfast was one of the best we've had in a hotel and the continental selection was good. Hospitality tray was good. The room was spotless and the bed was really comfortable The secret garden was lovely to sit and relax in. .
Stayed in August 2024
Reviewed: 27 August 2024
Shaun
United KingdomAbsolutely nothing.
Fabulous building , the room was fab & the staff were great.
Stayed in August 2024
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