Buxton Road, Blackshaw Moor, Leek, ST13 8TW, United Kingdom
#25 of 36 hotels in Leek
Guests' ChoiceBased on 577 hotel reviews
8.3Cleanliness
8.9
Comfort
8.8
Location
9.0
Facilities
8.6
Staff
8.9
Value for money
8.1
Free WiFi
7.5
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta, Iceland, Australia, Greece, Brazil and North Carolina. For properties in these regions, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 24 September 2024
Diane
United KingdomVery friendly staff
Stayed in September 2024
Reviewed: 5 September 2024
Stuart
United KingdomOur room was right next to a busy road, once we heard it during the night it kept us awake also as it’s an old building you hear every footstep
All the staff were fantastic The hotel is really nice Food fantastic Really clean everywhere
Stayed in September 2024
Reviewed: 2 September 2024
Jane
United KingdomMy only quibble is that I could not get the property’s wifi in my room. The signal was fine in my friend’s room (just a room away on the other side of the corridor) but neither she nor I had working wifi in my room.
Lovely location. Room was very comfortable with spa style toiletries in room and well-stocked guest tray (tea, Earl Grey tea, coffee, decaf coffee, Galaxy hot chocolate, quality biscuits). Rooms had good double glazing so were quiet. Staff were pleasant and helpful. Food in restaurant was very tasty.
Stayed in September 2024
Reviewed: 1 September 2024
Bart
BelgiumThe original hotel has been extended over the years. This now includes the spa, a clear plus. However, because of the size and the frequent wedding parties, we were not once recognized as being "us again" over the course of 4 days. We really missed the personal touch.
The location is great both locally and as situated to explore the Peak District. The spa facilities, though small in footprint and with an outdoor space that has rooms overlooking it, is beautiful, though not cheap. Beach hut experience wasn't very special tbh, would not do that again.
Stayed in August 2024
Reviewed: 1 September 2024
Tracy
United KingdomComfy, cosy quaint room.
Stayed in August 2024
Reviewed: 28 August 2024
John
United KingdomAll OK
breakfast first class, 5 star
Stayed in July 2024
Reviewed: 27 August 2024
Declan
United KingdomOur rooms were beside the flat roof of the bar, kitchen or dining room. On this roof were the extract machines and fans which emitted a constant drone in noise throughout the evening and night. This drone of noise blanked out what could have been nice countryside sounds, given the location. Also if we wanted early check at 1pm we would have to pay an additional £20 per room, diabolical.
The room was small, well laid out and comfortable.
Stayed in August 2024
Reviewed: 26 August 2024
Mark
United Kingdominitial room was quite small and didnt have a great view. Staff moved us easily to a better room.
facilities, staff service
Stayed in August 2024
Reviewed: 25 August 2024
Ruth
United KingdomNa
Breakfast delicious, bed comfortable
Stayed in August 2024
Reviewed: 24 August 2024
Angela
United KingdomOnly complaint we had the pillows were very hard and it was to late to go to reception as it was 12oclock at night to late would be good to have spare in wardrobe so you could have a soft pillow as a choice
Food was lovely tasty and well presented plenty of selection staff good and quick to serve and clean tables Spa staff were brilliant and made us feel welcome as our first time in a spa And reception staff very good and helpful
Stayed in August 2024
Reviewed: 22 August 2024
Daniel
GermanyWiFi could be better, weird smell in rooms, loud ventilation in bathroom
Nice Restaurant and bar
Stayed in August 2024
Reviewed: 18 August 2024
Russell
United KingdomMattress protector - didn’t know it was on woke up in a huge sweat, horrible and a possible future deal breaker.
Use of plastic based mattress protectors - bad. Cost of spa £40 even if I wanted a dip in the hot tub which I did - bad. Breakfast - great Bar prices - great Hotel views - great
Stayed in August 2024
Reviewed: 17 August 2024
Jane
United KingdomWe we're served a meal in the evening Which wasn't cooked properly but it was soon rectified with an offer of a drink or dessert Breakfast we felt was basic compared to recent visits and there wasn't much for myself being a vegetarian.
Beautiful place and facilities
Stayed in July 2024
Reviewed: 6 August 2024
Courtney
United KingdomThe room was boiling hot, we could barely sleep! Very thin walls too.
Friendly staff, good breakfast and dinner
Stayed in July 2024
Reviewed: 2 August 2024
Richard
United KingdomFridge in room would have been useful. No ac in room
Quality Restaurant, Bar, Accommodation all on one site.
Stayed in August 2024
Reviewed: 30 July 2024
Ian
United KingdomRoom carpet was a bit old
Amazing food in the pub
Stayed in June 2024
Reviewed: 26 July 2024
Claire
United KingdomFriendly staff. Clean room.
Stayed in July 2024
Reviewed: 26 July 2024
Catherine
SingaporeA little bit difficult to carry bags from car park to rooms. Couldn’t open window so got a bit stuffy in room on warm night.
Simple, no fuss, good value for money with excellent service.
Stayed in July 2024
Reviewed: 22 July 2024
Anton
Netherlandsthe only thing I can think about was the bed - very small, like a wide single bed, not a double bed
all good
Stayed in June 2024
Reviewed: 17 July 2024
Elizabeth
United KingdomBreakfast could have been better bacon cold and hard , the toaster needs to brown the bread and the sauce bottle needed cleaning under the cap
Comfy warm room with a lovely view
Stayed in July 2024
Reviewed: 12 July 2024
Anthony
United KingdomThere was no space to work with a laptop in my bedroom which was above the bar/function areas. But I was allowed to use on of the tables by the dining/bar area to work at, so okay in the end.
Very polite and helpful staff. Bedroom shower was great.
Stayed in July 2024
Reviewed: 8 July 2024
Mandy
United KingdomReception and spa staff were excellent. Lovely venue in a gorgeous location would recommend for a special occasion. Spa was lovely following a walk round the nearby reservoir. Evening meal and breakfast were very well cooked.
Stayed in June 2024
Reviewed: 8 July 2024
Keith
United KingdomFaultless
Very good
Stayed in July 2024
Reviewed: 7 July 2024
Franklin
United KingdomProblems were on cchecking in overcharged by £60..on going for breakfast on first morning told only paid for 1 not 2 meals.on checking out told owed for breakfast already paid for.Were resolved but shouldnt have happened
Breakfast ok.good location ,bar and gardens
Stayed in July 2024
Fulpmes, Austria
Sighişoara, Romania
Datca, Turkey
Afantou, Greece
Riposto, Italy
Carnon-Plage, France
Rishīkesh, India
Rio de Janeiro, Brazil
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content