Newby Bridge, Newby Bridge, LA12 8NB, United Kingdom
#12 of 12 hotels in Newby Bridge
Guests' ChoiceBased on 2334 hotel reviews
8.2Cleanliness
8.8
Comfort
8.8
Location
9.1
Facilities
8.6
Staff
8.8
Value for money
7.9
Free WiFi
8.2
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End of dialog contentReviewed: 28 June 2024
Rod
United KingdomThe catering feels a little confused…..I’m not really sure where the two main eateries are pitched ? The Pub part food is not quite as good as the best straight Pub eateries eg The Lister Arms at Malham ( at least in the one night we tried it ). The Brasserie is not at the standard of the better venues such as The Stone House at Hawes and lacks finesse in presentation eg no tablecloths or place settings ….which doesn’t equate to price range of the extensive/ expensive wine list . The Brasserie food quality is good but the service time was varied….maybe stretched with corporate functions and tour parties. I am just making these views in balance with the fact that we really had a great time staying in such excellent surroundings….its a super set up .
The location is wonderful and access to other Lake District areas very convenient. The standard of all aspects of the. Venue,rooms,beds . ,facilities,parking,spa,etc all first class. The staff are friendly,helpful and on the whole efficient.
Stayed in June 2024
Reviewed: 27 June 2024
Sanjo
QatarOutdated carpets and windows. Need a thorough refurbishment
Amazing location and superb service
Stayed in June 2024
Reviewed: 27 June 2024
Lance
United StatesOne night we had an accessible room for some reasons and not much space in bathroom to put toiletry bags.
The breakfast buffet was a little lite and the porridge option should have come with more add ons… I felt it was not such a good deal porridge or full breakfast. Full breakfast much better deal. Restaurant staff very friendly and served me my meal in the TV room no problem.
Stayed in June 2024
Reviewed: 26 June 2024
Katy
United KingdomThe main swimming pool area could be updated. The steam room wasn’t working also.
I really liked the spa.
Stayed in June 2024
Reviewed: 26 June 2024
Jeremy
United KingdomI do find the pricing quite expensive. An earlier check-in time would be appreciated, though it seems the industry is moving to later and later times. Also, one of our party's rooms was not ready at the due check-in time. The bedroom was not furnished to a particularly high standard.
Breakfast was very good - good choice, well cooked. Lounge areas were very comfortable and plentiful. Location was ideal for our needs.
Stayed in June 2024
Reviewed: 25 June 2024
Christopher
FranceOnly issue we had was that there was no air conditioning so the bedroom was stuffy. We were advised not to open the windows as risk of midges entering. There was a message to call reception in case of need, however the night porter never answered the phone. Other family members had the same problem with no response, which was reported to the management when checking out.
Great location, helpful staff and good food. Also a plus that breakfast is served until 10h45, a rare occurrence and very welcome as we had a hectic schedule.
Stayed in June 2024
Reviewed: 25 June 2024
Anthony
United KingdomPrice steep expensive for pooches
Breakfast great coffee ok beds great staff great scenery brill
Stayed in June 2024
Reviewed: 24 June 2024
Paul
United KingdomBreakfast options very poor. Only allowed 1 hot food dish each off a poor breakfast selection. If you wanted an extra hot food option, you had to pay for it. Coffee machine broke down yesterday (Sunday) so we were given Americano coffee. Breakfast service very poor today (Monday). Still only given Americano coffee today and I had to go and find someone to take our breakfast order as they took so long to come to us, and when my full English arrived, the bacon was hard and not crispy. Fried tomato looked under done, so I ended up wasting a lot of breakfast today. Main meals were lovely, but not cheap (£42 for a sirloin steak?! No thanks.
Was ok. Nothing special. Not value for money. Main meals were okay. Swimming pool/ jacuzzi was very nice. Staff nice. Views outside the hotel were spectacular.
Stayed in June 2024
Reviewed: 24 June 2024
Ethan
United KingdomBeautiful location
Stayed in June 2024
Reviewed: 22 June 2024
Will
United KingdomAlthough the evening meals were good they were on the pricey side. Drinks were also a bit expensive.
Great breakfast, good quality produce and good choice
Stayed in June 2024
Reviewed: 22 June 2024
Lance
United StatesFood not great.
Comfortable rooms, food not great, lovely pool.
Stayed in June 2024
Reviewed: 21 June 2024
Debbie
United KingdomService at breakfast was slow
Fabulous location-lovely walks straight from hotel. Lovely room-comfy bed. Good free parking Great spa and pool facilities
Stayed in June 2024
Reviewed: 21 June 2024
Philip
United KingdomNice facility’s, pool bar, good beer.
Location is extremely nice, especially in good weather.
Stayed in June 2024
Reviewed: 20 June 2024
Andrea
United KingdomCorridor near bedroom paintwork very shabby
Use of pool..
Stayed in June 2024
Reviewed: 20 June 2024
Christopher
United KingdomHotel needs maintenance. Seats ripped and looking a bit shabby compared to 7 years ago when I last stayed. Bathroom door was warped from a flood and needed fixing. Wasn't quite as clean as expected. Seemed to be lack of maintenance staff. No staff in pool area at night, so the changing room was messy, and steam room was broken. No explanation or notice to say why. Informed reception and they knew nothing about it. The focus seems to be on the new Holt spa instead.
Decor is lovely and food was nice. Staff were excellent and very friendly and helpful.
Stayed in June 2024
Reviewed: 19 June 2024
Martin
United KingdomI thought I was getting a room with a view and what we got was a view of the top of conservatory, on the day of our stay I received an email saying we could upgrade the room for £10 which I would have done. But I couldn’t get onto the guest WiFi so never saw the email, why didn’t someone mention this at reception. It was a treat for myself and my wife as we both turned 60 and this spoilt the trip a little.
The actual hotel was great and staff were fantastic.
Stayed in June 2024
Reviewed: 18 June 2024
Steven
United KingdomEvery thing was spot on.
Lovely breakfast,with lots of choice
Stayed in June 2024
Reviewed: 17 June 2024
Stanley
United KingdomCan't really find fault.
Staff excellent, friendly and helpful. Room very good. Breakfast was very good and we ate in each of the restaurants and enjoyed the meals.
Stayed in June 2024
Reviewed: 17 June 2024
David
United KingdomThe hotel is full of character which we loved but , some parts look a little tired. Our room was on a narrow corridor at the end, in early hours of the morning inconsiderate guests were making loud noises, banging doors, having conversations right outside our door, loud enough to wake me up. Beds are firm, not to my liking.
The hotel is in a beautiful spot, a short walk to Windermere lakeside. It is clean and the staff are welcoming. We had air con in the room. Free parking for guests.
Stayed in June 2024
Reviewed: 14 June 2024
Julie
United KingdomMini bar fridge wasn't working so it was not cold .for us to use My partner woke up with someone false eyelash attached to his back
I loved the facilities and staff were brilliant
Stayed in June 2024
Reviewed: 12 June 2024
Nikola
United KingdomThe only criticism we have is how warm the room was. Obviously nobody can control nor be blamed for the warm, close weather, but there was an air conditioning unit on the wall in our room with a notice to say it was out of use.
Fabulous location, setting and surroundings. First impressions were great. Check in was smooth and quick. The staff were so friendly and accommodating. Everywhere is clean and tidy, decorated tastefully and all in theme. We upgraded to use the thermal spa & gardens, definitely worth the extra and made our stay that little bit more special and relaxing. Big thanks to Genie (sorry not sure if her name is spelled correctly), she is an asset to the staff team at the spa; so lovely, pleasant and happy in her role and nothing was too much trouble for her. Our room was a good size, comfortable bed and good bathroom.
Stayed in June 2024
Reviewed: 11 June 2024
Louisa
United KingdomSteam room and then whirlpool were out of order. Poor lighting in room and bathroom made it difficult to do makeup. Duvet had been washed but not shaken out so was lumpy (mentioned to hotel on departure). Not sure we stayed in a fabulous room as booked, photos looked more like a (cheaper) lovely room. Unless photos on booking.com are mixed up. Room was fine but standard hotel room, not as special as photos implied, or had hoped.
General ambience and boutique feel. Bar and restaurant atmosphere. Very comfortable bed. Easy parking.
Stayed in June 2024
Reviewed: 7 June 2024
Shaun
United Kingdomdrink price of some drinks in bar charged more than price on drinks menu.However a refund was given. I was told menu not updated.
location
Stayed in June 2024
Reviewed: 5 June 2024
Michael
United KingdomKir Royale was £15 but Prosecco was almost flat.
Dinner was excellent.
Stayed in June 2024
Reviewed: 5 June 2024
Emily
United KingdomSpa wasn't worth £40
Staff very attentive and very pleasant. Food was very good. Hotel was clean. Rooms good and the beds were very comfy!
Stayed in June 2024
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