28 Swan Road, Harrogate, HG1 2SE, United Kingdom
#13 of 22 hotels in Harrogate
Guests' ChoiceBased on 2236 hotel reviews
8.5Cleanliness
8.9
Comfort
8.9
Location
9.5
Facilities
8.6
Staff
9.3
Value for money
8.4
Free WiFi
8.6
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End of dialog contentReviewed: 24 June 2024
Douglas
United KingdomNothing, everything was just great
Spacious clean rooms, fresh sheets daily, staff were very helpful and friendly, great breakfast
Stayed in June 2024
Reviewed: 23 June 2024
Darren
United KingdomCost was inflated compared to what we usually pay here. It was a bank holiday weekend, but that shouldn't mean such a hike in price.
Everything was great, as always.
Stayed in May 2024
Reviewed: 23 June 2024
John
United KingdomMore generous 'standard' cooked breakfast (or to be asked how much we wanted to have), scrambled eggs cooked very hard even when asked for soft ones. Room could be very stuffy unless windows were left open (when it could be noisy as we faced the road outside).
location, staff, comfort, porridge at breakfast, dinner
Stayed in June 2024
Reviewed: 23 June 2024
Sarah
United KingdomLiked everything
Everything was so cosy and clean and the restaurant was absolutely fantastic
Stayed in June 2024
Reviewed: 23 June 2024
Lorna
United KingdomBreakfast was a little slow
The location was great. The staff were friendly, professional and really helpful; arranged a third bed in our room, kept our luggage for a few hours after we checked out. Room was clean and facilities very good.
Stayed in May 2024
Reviewed: 21 June 2024
Margaret
United KingdomI couldn't open the window for airing or ventilating the room.
Good size bedroom & ensuite, tastefully decorated and furnished. Good soundproofing (no disturbance from adjoining room. Excellent menu. Welcoming staff. Attractive outdoor courtyard dining/bar.
Stayed in June 2024
Reviewed: 19 June 2024
Lucy
United KingdomI would have liked more vegetarian options at breakfast but it was still very nice
Lovely friendly staff, beautiful deco
Stayed in June 2024
Reviewed: 19 June 2024
Jade
United KingdomVery well kept, quiet and comfortable
Stayed in June 2024
Reviewed: 18 June 2024
William
United KingdomRoom was a little tired but for the price absolutely no complaints.
V Good - location, breakfast, staff, room was value for price paid. Easy to get to RHS Harlow Carr, the main purpose of our trip was to visit the garden.
Stayed in June 2024
Reviewed: 17 June 2024
Robin
United KingdomNo swimming pool or hot tub. Parking quite expensive.
Very good food at the Orchid
Stayed in June 2024
Reviewed: 17 June 2024
Penny
United KingdomWindows did not stay open. Breakfast very standard.
Great location. Comfortable. Great staff.
Stayed in June 2024
Reviewed: 16 June 2024
Cryer
United KingdomRoom too light, and if you are taller than 5ft 4 the room we were in would not be suitable at all due to the very low ceiling /beams in the room
Location was good and friendly staff, nice touch with shower mirror having music. Bar area nice all though we didn't use the facility.
Stayed in June 2024
Reviewed: 16 June 2024
Lyn
United KingdomParking fee a bit high. Pillows slightly hard
Location was great. Comfortable and stylish
Stayed in June 2024
Reviewed: 13 June 2024
Gary
United KingdomI think breakfast could be improved Selection is limited Bar is reasonably stocked, but would say a little overpriced
Location is good, although on site parking is tight. Staff are spot on 🤗
Stayed in June 2024
Reviewed: 12 June 2024
Martin
United KingdomAn ‘executive room’ that looks out over the hotel bins! So with associated noise (emptied at 6.30!) and people always outside your window, requiring blinds to be down constantly!! Average breakfast.
Lovely central hotel, comfy bed and nice facilities.
Stayed in June 2024
Reviewed: 12 June 2024
Fadeiye
United KingdomNothing
Staff
Stayed in June 2024
Reviewed: 12 June 2024
Peter
United KingdomStaff were very friendly and helpful. The breakfast was very tasty. Off street parking also available. A great location next to Valley Gardens.
Stayed in June 2024
Reviewed: 8 June 2024
Bernice
United KingdomOnly items that needed to improve were the pillows; I didn’t ask for them to be replaced so hard to know if they would have been.
Central position, walking distance to all amenities. We stayed in an executive room which was a good size and comfortable. Towels were really good, soft and big.
Stayed in June 2024
Reviewed: 6 June 2024
Tim
United KingdomThe bathroom has a sensor switched light linked to the extractor fan which is very convenient but it takes quite a while before it shuts off.
A very friendly hotel in a great location. The room was well equipped and the bed comfy. I ate in their Asian restaurant which was excellent and reasonably priced. Breakfast was equally good. Parking is available as long as you book in advance and I was pleased to be able to use on of the 4 EV charging points (PodPoint).
Stayed in June 2024
Reviewed: 2 June 2024
Joanne
United KingdomGreat location, lovely staff and comfortable rooms
Stayed in June 2024
Reviewed: 2 June 2024
Anneliese
United KingdomCar parking is tight but manageable and is not well marked from the front street. The website should highlight this fact and advise guests to book a space in advance as they are not plentiful.
The staff were very pleasant and helpful. The location is almost the centre of town and worked well for our purpose.
Stayed in May 2024
Reviewed: 2 June 2024
Mel
United KingdomThe window didn't shut or open properly.
We really enjoyed our stay. The staff were lovely and rhe location was great.
Stayed in May 2024
Reviewed: 1 June 2024
Sarah
United KingdomNothing
Lovely comfortable bed , very clean bathroom. Friendly staff
Stayed in June 2024
Reviewed: 1 June 2024
Marina
United KingdomThe tv was a bit small.
We were warmly welcomed by the friendly and professional Maltese receptionist. The location is great, with many dining options nearby. Our room upgrade was lovely and clean. The car park was accessible through the back door and cost £12.
Stayed in May 2024
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