Shelford Road, Nottingham, NG4 4HU, United Kingdom
Based on 189 apartment reviews
9.3Cleanliness
9.5
Comfort
9.6
Location
8.9
Facilities
9.5
Staff
9.2
Value for money
9.4
Free WiFi
8.5
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 4 November 2023
Lindsey
United KingdomCould have done with a over glove
Clean and homely
Stayed in November 2023
Reviewed: 31 October 2023
Melissa
United KingdomN/A
Well equipped. Comfortable
Stayed in October 2023
Reviewed: 27 October 2023
Victor
United KingdomNothing
The ambiance of the building and the key collection system and dropping off. Local shops round the building where you can buy one or two things.
Stayed in October 2023
Reviewed: 19 October 2023
Daniela
United KingdomThe property was exactly like in the picture , very luxury and comfortable, we had everything needed in there. I will definitely recommend the place to everyone
Stayed in October 2023
Reviewed: 16 October 2023
Kathleen
AustraliaA lovely apartment with great facilities. Full kitchen, washing machine and lots of room. Easy parking and bus service into town right outside.
Stayed in October 2023
Reviewed: 10 October 2023
Grace
United KingdomNothing, it was perfect!
Very clean, cosy and had all the facilities required, even extras!!
Stayed in October 2023
Reviewed: 2 October 2023
Gail
United KingdomSome small patches of wear and tear showing up, a couple of the pillow cases with some stains ground in - they were freshly washed. All minor issues
Second stay at Phoenix Court but different apartment. Nice touches of fresh milk, bottle water, cereals, as well as usual tea, coffee, hot chocolate, etc. There for work so a relaxing space to chill out is great and good shower
Stayed in October 2023
Reviewed: 29 September 2023
Fezaan
United KingdomThe location too far out from city centre
Stayed in September 2023
Reviewed: 26 September 2023
Alan
United KingdomLovely apartment, Exelent facilities, Some supplies left by the property owners including milk, coffee, tea, biscuits and cereal. Clean and tidy nice towels Very quite
Stayed in September 2023
Reviewed: 21 September 2023
Tilly
United KingdomComplicated collecting the keys are the beginning
Large, clean and easy for travel!
Stayed in September 2023
Reviewed: 21 September 2023
Martin
United KingdomNothing really.
Fantastic new apartments, perfect location for me. Excellent pre arrival communications, spotless and well presented apartment. Nice to have fresh milk, biscuits and breakfast boxes provided.
Stayed in September 2023
Reviewed: 7 September 2023
Laura
United KingdomI loved everything :)
Thank you for a perfect stay!! I never write reviews, but I had to for the Stay Company (Phoenix). I travelled with my 2 year old daughter to visit friends, and I felt at ease and relaxed and so happy to arrive in Nottingham, as soon as I walked through the door. It was absolutely perfect for what we needed! Very clean, ideal space for my toddler to run around, TV with all the Apps, lovely towels and bedding, quiet location with a bus stop and little shop just outside, car parking, and the easiest key collection via a lockbox. Perfect!! I didn’t want to leave, we had such a lovely stay - and the milk, water & breakfast bits were the cherry on the top! Thank you so much!
Stayed in September 2023
Reviewed: 14 August 2023
Darryl
United KingdomLack of cleanliness in some areas e.g. skirting boards, edges of shower cubicle, stained pillowcase.
Spacious, well planned accommodation. Fresh milk and bottled water.
Stayed in August 2023
Reviewed: 2 August 2023
Stefan
GermanyNothing
A very nice and modern apartment. The location is great, has good parking space and it is just a few steps to the bus station which takes you to the city center - couldn't be better.
Stayed in July 2023
Reviewed: 1 August 2023
Gail
United KingdomEasy check in online and key collection, same when checking out. Spacious one bed apartment with all mod cons. Nice touch with breakfast and fresh milk supplied. Comfy living area and bedroom. Quiet residential area convenient for work at Nottingham Wildcats Arena.
Stayed in July 2023
Reviewed: 31 July 2023
Nabil
United KingdomLocation was hilly and not too central.
Cleanliness and fresh
Stayed in July 2023
Reviewed: 31 July 2023
Victoria
United KingdomI didn't like the noise of traffic as the apartment I was in was near a road.
I liked that it was very clean, comfortable and spacious. There was complimentary breakfast cereals, milk, cooking oil, biscuits and water.
Stayed in July 2023
Reviewed: 17 July 2023
Annabel
United KingdomWe thought the location was closer to Nottingham centre than what it was, but we worked around it.
Extremely comfortable. Good value for money. Loved the complimentary items! The staff managed to sort any issues we had straight away. Highly recommend staying here!
Stayed in July 2023
Reviewed: 14 July 2023
Yvonne
United KingdomEverything was lovely, no negatives.
It was easy to access and parking was good, lovely and clean. Plenty of facilities and nice touches that you don’t get in a hotel. Very quiet and comfortable stay. Location was excellent for us. Would definitely book again
Stayed in July 2023
Reviewed: 3 July 2023
Susan
United KingdomNothing to dislike
Very clean and comfortable, everything we needed for a weekend stay
Stayed in July 2023
Reviewed: 25 June 2023
Ana
United KingdomDeposit required.
Lovely ground floor flat in a quiet residential area. Very clean and tidy. It had all the essentials in the kitchen and bathroom. Complementary water and milk provided too.
Stayed in June 2023
Reviewed: 23 June 2023
C
United KingdomGood location
Stayed in June 2023
Reviewed: 22 June 2023
Signs
United KingdomNo cleaning equipment, but after i requested for one a representative came to give me a vacuum cleaner
Very Clean and Spacious, and Completely Water, Milk, and cornflakes
Stayed in June 2023
Reviewed: 29 May 2023
Lauryn
United KingdomCleaning products would’ve been great, we had washing up liquid but nothing else so we couldn’t wipe the sides properly etc but that doesn’t take away from how lovely this apartment is!
Lovely place! A variety of cereals, tea and coffee was provided, also milk which was perfect. Bed super comfortable, living area was comfortable too. Heating could be turned off and on when needed which doesn’t always happen with places. The location isn’t too far from the city centre, Ubers were around £10-£13 and that was in the evening time. Plenty of parking spaces, and the apartment is in a lovely quiet area, we felt very safe there. Cooking facilities were great too. Can’t wait to stay again!
Stayed in May 2023
Reviewed: 26 May 2023
Ulla
United KingdomLovely stay for our colleagues. It was nice and clean, had everything they needed
Stayed in May 2023
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content