Lower Street, Haslemere, GU27 2PD, United Kingdom
#2 of 4 hotels in Haslemere
Guests' ChoiceBased on 1164 hotel reviews
8.5Cleanliness
9.0
Comfort
9.0
Location
9.0
Facilities
8.7
Staff
9.1
Value for money
8.5
Free WiFi
8.9
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End of dialog contentReviewed: 16 June 2024
Julian
United KingdomGreat staff. Super friendly and welcoming
Stayed in June 2024
Reviewed: 14 June 2024
Paul
PortugalShower tap difficult to use.. Old fashioned.. Thermostat not separate Mould at edge of bathroom carpet. Better and cleaner without carpet.
Very efficient staff.. Comfortable room Plenty of electric sockets
Stayed in June 2024
Reviewed: 14 June 2024
William
United KingdomNo breakfast and location was fine.
Stayed in June 2024
Reviewed: 13 June 2024
Zsuzsanna
United KingdomNothing
It was very clean organised the stuff was very nice polite the service was excellent
Stayed in June 2024
Reviewed: 11 June 2024
Kevin
United KingdomN/a
Excellent location with plenty of parking. Friendly and helpful staff. Great food and drinks at responsible prices. Clean and very comfortable quiet room. 😄
Stayed in June 2024
Reviewed: 8 June 2024
Sembhi
United KingdomRoom wasn't clean on arrival, stinky bathroom, had to ask for it to be cleaned. But staff did respond straight away so we was happy.
The staff was very tentative and looked after us very well.
Stayed in May 2024
Reviewed: 7 June 2024
Mellissa
JerseyService and facilities
Stayed in May 2024
Reviewed: 4 June 2024
Ian
United KingdomNothing
Fantastic room
Stayed in June 2024
Reviewed: 3 June 2024
Brian
United KingdomChecked in online to “beat the queue”, but were kept waiting. Complained but staff member talked over me - no apology, just repeated “thank you for your patience”.
Stayed in May 2024
Reviewed: 29 May 2024
Chad
United KingdomStaff were brilliant and informative, and even no one is on-site during the night, you can still get in and out of the building with ease. Room was incredibly spacious, and so good for the price.
Stayed in May 2024
Reviewed: 29 May 2024
Sally
United KingdomAmazing staff and so helpful and professional
Stayed in May 2024
Reviewed: 28 May 2024
Rosy
AustraliaWe couldn’t make TV work very well but everything else was excellent and there was a very nice radio in the room anyway
Excellent room, very comfortable bed, good shower, friendly staff, good breakfast. We phoned ahead because arriving much later than intended (after 11pm) and lovely staff member came back especially to let us in and was so friendly and helpful.
Stayed in May 2024
Reviewed: 28 May 2024
Elliot
United Kingdomin the morning you could hear the adjoining rooms occupants but it wasn't too loud.
it was a lovely hotel that was great with us bringing along our small dog. The staff were very friendly and helpful and the room itself was clean. The bed was very comfortable as well. Overall i have to say- great value for money!
Stayed in May 2024
Reviewed: 25 May 2024
Julian
United KingdomBreakfast was large.
Stayed in May 2024
Reviewed: 21 May 2024
Marion
United KingdomI have been using this hotel for nearly four years, two or three times a year. I don't like the fact that it is more expensive to hire a room as a single person especially when breakfast is included. This doesn't make economic sense - including two breakfasts for less money! Pleas review this policy.
This is a very convenient locality for walking as significant routes can be reached directly from the hotel. The bedrooms are always comfortable and the staff friendly. The breakfast has a wide range and is very good.
Stayed in March 2024
Reviewed: 20 May 2024
Mark
United KingdomBreakfast was good. Good quality food and good variety available. Overall food quality was good. Helpful Friendly staff.
Stayed in May 2024
Reviewed: 15 May 2024
Samantha
United KingdomThe room we were in had an overpowering air freshener smell, along with the corridor leading to the room - like to the point of needing to turn off the air fresheners at the wall in order to get to sleep. Given how immaculately clean the room was I did wonder what smell was being masked?
Easy access for the train and incredibly friendly staff
Stayed in March 2024
Reviewed: 15 May 2024
Rebecca
United KingdomThe room was far too hot. We were also not told all the rooms were different so my parents ended up having a tiny room even though they paid for every one. They should have told us. There was a generator outside our window which we couldn’t have open as it smelt of steak and food, no fresh air whatsoever. The corner shower was also so tiny, especially in comparison to the big room. If that was the case, we should have been charged different for the two smaller rooms! The portions of food were also tiny for what you pay.
The location was great. Lots of free parking. Amazing staff. Location is ideal.
Stayed in May 2024
Reviewed: 9 May 2024
Janet
United KingdomThe bed was a little small. Some TV noise travelled from other room(s)
The staff were lovely throughout. The bed was a little small. Some TV noise travelled from other room(s).
Stayed in March 2024
Reviewed: 8 May 2024
Charles
United KingdomThe bedroom and bathroom were very well appointed. The breakfast menu was extensive.
Stayed in May 2024
Reviewed: 8 May 2024
Andrew
United KingdomNothing at all
Great bar restaurant area Very well priced Plenty of outside seating Big car parking area
Stayed in May 2024
Reviewed: 7 May 2024
Andrew
United KingdomThey ran out of waffle batter before I could order a waffle. Just kidding, it was all great.
I really enjoyed my stay and I dont think I could have found something better for the price. When I walked into the room I just thought the place was perfect for the one night I was staying there - and the restaurant made a fantastic burger. The staff were friendly, checkin process was simple and quick and the room was comfortable - I was travelling alone, kept my expectations low and was pleasantly surprised at what was presented.
Stayed in May 2024
Reviewed: 28 April 2024
Tracey
United KingdomAttention to detail and better maintenance needed for the price charged. Heating set at a certain temperature, and it was a cold evening, but we found an electric fan heater. Mattress very soft and lumpy. Toilet seat very loose and no ventilation in the bathroom.
Good location. Staff helpful and attentive. Rooms large enough. The breakfast is very good. Good variety, full plates, and tasty.
Stayed in April 2024
Reviewed: 28 April 2024
David
United KingdomAll good, highly recommend
Excellent cooked or buffet
Stayed in April 2024
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