1 Austin Street, Tower Hamlets, London, E2 7NB, United Kingdom
#556 of 1,013 hotels in London
Guests' ChoiceBased on 1428 hotel reviews
7.7Cleanliness
8.3
Comfort
8.2
Location
8.6
Facilities
7.8
Staff
8.6
Value for money
8.0
Free WiFi
8.4
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta, Iceland, Australia, Greece, Brazil and North Carolina. For properties in these regions, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 27 September 2024
Thomas
United KingdomReally comfortable room, clean and well done. Check in person was great. Location was fab - ideal.
Stayed in September 2024
Reviewed: 26 September 2024
Samantha
United KingdomAccommodation was clean. Lots of facilities in room. Great location and happy staff!
Stayed in September 2024
Reviewed: 26 September 2024
Patrycja
United KingdomSmall room, but clean and comfy :)
Stayed in September 2024
Reviewed: 25 September 2024
Rocio
United KingdomBreakfast only from 7:30, which is late for London
All good overall, but the greatest surprise was the Illy coffee pod machine in the bedroom
Stayed in September 2024
Reviewed: 24 September 2024
Mark
GibraltarInability to check in early, breakfast facilities
Location, security
Stayed in September 2024
Reviewed: 19 September 2024
Emma
United StatesThe bathroom needs updating or renovating, but it is functional as-is
Great staff, perfect location, nice breakfast options
Stayed in September 2024
Reviewed: 17 September 2024
Andrew
United KingdomN/a
Easy to deal with and friendly staff. Good room and great breakfast.
Stayed in September 2024
Reviewed: 14 September 2024
Peter
Czech RepublicThe inside of the wardrobe was greasy. There was supposed to be a fresh fruit for the breakfast, however, we got it only once out of 3 breakfasts.
The hotel has a great location. Lots of restaurants are around. There is 24/7 desk service.
Stayed in September 2024
Reviewed: 13 September 2024
Vanessa
GermanyClean and well-kept place. Good location and easily accessible transportation.
Stayed in July 2024
Reviewed: 12 September 2024
Vladimir
Czech RepublicBit noisy outside
Very friendly and helpful staff!
Stayed in September 2024
Reviewed: 8 September 2024
Manavalan
United KingdomRoom was small and not comfortable movement.
Breakfast was limited. Not many items.
Stayed in September 2024
Reviewed: 5 September 2024
Dana
Czech RepublicThe space beween bed and sofa was a bit narrow, my husband hit his knee on the edge of the bed several times.
The room was very nice (we loved the big bathroom). The amenities were amazing, coffee maker and kettle were a pleasant surprise. Members of staff were all very helpful and lovely...and we loved the complimentary breakfast :) Definitely recommend :)
Stayed in September 2024
Reviewed: 27 August 2024
Charmaine
United KingdomThe only negative was the bed, not very comfortable and very soft mattress.
Very spacious rooms, the bathroom was on the small side but it did have everything you need. Clean and well kept hotel. Breakfast was free for a continental which was freshly prepared. Friendly staff.
Stayed in August 2024
Reviewed: 23 August 2024
Glenn
United KingdomDifficult to get out of bed on one side
Excellent value, clean.
Stayed in August 2024
Reviewed: 18 August 2024
Alexander
AustraliaThe breakfast wasn’t good. Better off going to a local cafe to get a decent feed.
The location is fantastic. I loved Shoreditch. The rooms were cozy and the bathroom was really nice.
Stayed in August 2024
Reviewed: 13 August 2024
Scarlett
United KingdomThe last time we stayed there was a smart tv in the room which we used to login to Netflix. Whilst not a necessity it was a lovely extra and we were disappointed that the room we were in this time did not have this.
Everything you need for a short stay. Great location and a good price.
Stayed in August 2024
Reviewed: 12 August 2024
Julian
United StatesPossibly one of the tiniest rooms I have ever stayed in. Not the end of the world, but, for two of us it was tight. Also, the bathroom has one of those showers that isn't enclosed so water gets all over the room. The extra kicker is that the floor isn't sloped toward the drain so you kind of end up with a small layer of water over the entire floor after a shower.
Totally suitable for one night. Excellent location. Friendly staff. Comfortable bed.
Stayed in August 2024
Reviewed: 12 August 2024
Jessica
United KingdomBathroom in the small room flooded straight away, more like a wet room than a bathroom which is not ideal. Used most of the towels stopping water going into the carpeted bedroom, and mopping up water around the toilet and sink. Shame because the shower was really powerful but couldn't have it on full due to this.
Location and staff were excellent, very helpful and friendly. Breakfast was ok, but would be nice to have windows rather than in the basement room. We slept well but bed was quite small and very hard.
Stayed in July 2024
Reviewed: 11 August 2024
Sarah
United KingdomRoom and bathroom was very clean. Comfortable beds. Staff was friendly and helpful. Decent complimentary breakfast.
Stayed in August 2024
Reviewed: 8 August 2024
Genevieve
CanadaExcellent breakfast. Quiet rooms. Good value
Stayed in August 2024
Reviewed: 6 August 2024
Dawid
Polandclean, good location
Stayed in July 2024
Reviewed: 13 July 2024
Francesca
AustraliaNone
Good location, clean and spacious
Stayed in June 2024
Reviewed: 12 July 2024
Anne
AustraliaQuality of tea bags and breakfast was average
Cleanliness and location
Stayed in July 2024
Reviewed: 4 July 2024
Victoria
United KingdomRooms were very small
Friendly staff Nice varied breakfast
Stayed in June 2024
Albufeira, Portugal
Ussac, France
Rethymno Town, Greece
Primorsko, Bulgaria
Muang Xai, Laos
Linz, Austria
Yarmouth, UK
Siracusa, Italy
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content