Mattress was very soft and tired

Great location

Stayed in July 2024

I travel alot for work and bed is orivably most uncomfortable I've ever encountered - sunk like a hammock! Few other small things would also make a big difference, e.g. no chopping board in kitchen, no hand towel in or bathmat in bathroom

Great location a very close walk to the centre of town. Cosy size apartment perfect for a couple for the weekend.

Stayed in June 2024

Slippery shower access is a bit dangerous .Even with blinds and curtains closed the bedroom was very bright early in the morning. Towels were a bit small and there were no hand towels.

Close to town centre Wi fi worked well

Stayed in May 2024

The mattress could have been a little more firm but that is personal taste. The issue with parking is trickier as I had to park quite a distance from the accommodation on two evenings as there was simply nowhere to park close by. Not a deal breaker but be prepared for the possibility that you might need to do so.

Great location! About five minutes walk from the Cathedral & Market Square and felt very safe. Also well appointed accommodation - everything you needed in a small space - the kitchenette was tiny but it had everything you needed to self cater or heat up food. Even a washing machine! The central heating was excellent and the shower hot! I felt very comfortable and thoroughly enjoyed my time in Cirencester, made nicer by having such a lovely base.

Stayed in April 2024

The bed!!! So uncomfortable.

Great location

Stayed in April 2024

Out-side light, above key box, not working so difficult to access in the dark Only provided with 2 rather small towels - no hand towel provided Bed very soft ... Compact (but well appointed!) Shower setup a bit odd (was staying with my sister) but this would be fine for a couple

Very good location, well equipped, clean, thought out well,

Stayed in February 2024

No black out curtains. The street lights shine through . The place was cold when I arrived in the evening . I had to search for the towels, which I eventually found in a box under the bed. The matress was lumpy and too soft. The lights in the kitchen area were not working.

Great location. Very central but quiet street. 5 minute walk to the church.. comfortable small flat once the heating was on.

Stayed in October 2023

Very small and compact. Bed linen was on the cheap side. Parking close could be a problem especially if raining.

It was centrally located for everything we required. Easy walking distance to market place and eateries

Stayed in August 2023

kitchen too small and would prefer a bathroom with all facilities together

Excellent location

Stayed in June 2023

Unfortunately I dealt with 2 staff members and Emma who was on the call team was nothing short of terrible. I received an email on the afternoon before checkout the next morning asking if I'd like to extend my stay. I was in fact delighted to hear this as I literally had nowhere to go the following evening due to circumstances beyond my control. I therfor contacted the team (Emma) at the call centre at approximately 6pm (email said they were open until 9pm). She said that their systems were struggling so she would call me back in 10 minutes. I decided to have some dinner and after 30 minutes I decided to try again as I hadn't heard from Emma as promised. I called back and she didn't sound impressed to hear from me. Systems were still a problem and she reassured me she would definitely call me back ASAP... Needless to say I didn't hear back from her before 9pm so I decided to call back first thing (9am). Somewhat disgruntled at this point and panicking due to not having anywhere to stay. I had honestly hoped for a different member of staff but sadly I was met again by Emma who instead of apologising when I pointed out that she hadn't called me she clearly took offence and actually began to argue and talk over me... after explaining my predicament she assured me she will do all she can to extend my stay or find me something else in the area, quite unbelievably she then said she will put the phone down and call me back with an update. Obviously by now i didn't expect a call back so instead put in a request for a late checkout as I was down to about 45 minutes until I had to be gone, still with nowhere to go. The late check out request wasn't actioned or even looked at despite me mentioning it whilst talking to Emma, perhaps she didn't hear me over herself. Just when I'd about given up any hope of finding a solution I heard back from Emma!!! I know!! Came as a shock to me too!

I thought the pre checkin service was exceptional. LeeAnn (I believe was the cleaner) was wonderful and helped massively. She let me know I could check in early and deserves a 5 star staff rating.

Stayed in April 2023

the bed mattress was very uncomfortable.

fantastic location. safe. everything on your doorstep. quiet at night

Stayed in July 2022

lack of space

location

Stayed in August 2022

Met expectations - no complaints

Location. Property just the right size for 3 days

Stayed in May 2022

Nothing how it looked on the website

Perfect location

Stayed in January 2022

great only short walk to the town perfect for a weekend break

Stayed in January 2022

No small towell for hair, no bath mat ,no kitchen roll

Convenient

Stayed in September 2024

The property was grubby and clearly hadn't been cleaned, even though we were charged a cleaning fee as part of our booking. There were cobwebs, dust, dirt and mould across the property. The bed had seen better days, the matress had no firmness at all, you just sink through. In the kitchen, we had to thoroughly wash the kettle as it was full of limescale, and the glassware had an unusual odour. The host had only left a single out of date coffee sachet for each of us, no tea bags, no sugar. Honestly, if you're going to be this tight just don't bother, it's insulting to your guests. Finally, prior to the stay and even at the property you get a list of do's and don'ts. This just makes you feel like you're at school and not welcome at the property at all. I contacted Booking.com and the host after our stay to inform them of the issues. Booking.com's customer service is just terrible and the host didn't even bother to respond, this tells you all you need to know.

The best thing about this property is it's location, it's nice and quiet. It's a short walk to the centre of Cirencester where you can find the historic church, shops, pubs and restaurants.

Stayed in September 2024

The fridge was noisy, The. Kitchen was okay but the aisle was very narrow. Dusty,

Excellent location, the bed was comfortable for one person

Stayed in October 2023

Oven dirty

Stayed in June 2023

Bed was a small double, still good size but with the size of room could have been bigger, that's being very fussy though as was still comfy!

Highlight was the location, which was absolutely perfect. Short walk into the town, parking wasn't an issue, often able to park right outside. Had every we needed in such a compact property.

Stayed in June 2023

bed had certainly seen better days. bedding had unpleasant odour. in need of a deep clean

location to town activities

Stayed in May 2023

nothing

location

Stayed in January 2022

There are no comments available for this review

Stayed in October 2023

There are no comments available for this review

Stayed in September 2023