15-16 The Hard, Portsmouth, PO1 3DT, United Kingdom
#8 of 27 hotels in Portsmouth
Guests' ChoiceBased on 1549 hotel reviews
8.5Cleanliness
8.8
Comfort
8.8
Location
9.7
Facilities
8.4
Staff
9.3
Value for money
8.3
Free WiFi
8.4
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 20 June 2024
Shirley
Isle of ManThe staff were very accommodating as we had to have an early breakfast. The hotel was ideally located for us as we were using the Brittany Ferry Terminal. The bed was very comfortable and the shower was good. We also liked the secure parking.
Stayed in June 2024
Reviewed: 20 June 2024
Bernd
GermanyThe buses on the streets near the hotel. AT 5 AM it gets louder outside.
The harbour nearby. And the seafront in Old Portsmouth.
Stayed in June 2024
Reviewed: 17 June 2024
John
United KingdomA nice large room with en-suite. Very large and comfortable bed.
Stayed in June 2024
Reviewed: 15 June 2024
Mike
United KingdomFelt the room was a bit dated - lots of bling which doesn’t necessarily make it boutique. Bathroom was looking tired.
Location was fantastic - parking was excellent Would stay again
Stayed in June 2024
Reviewed: 14 June 2024
Carole
United KingdomIf we return, we'd choose a room with a view over the harbour. We slept with the window open and the traffic noise ag the side of the building was loud early morning.
The staff were amazing and so welcoming. The location for the Historic Dockyard was a stones throw away, so convenient. Lots of eateries nearby too.
Stayed in June 2024
Reviewed: 14 June 2024
Carol
United KingdomMy only negative would be the choice of only Grapefruit or Melon in the fridge for breakfast fruits and Bananas otherwise.
The property was clean and tidy and the staff were friendly, especially the breakfast waitress and afternoon reception staff. Rooms cleaned daily to a good standard. Breakfast good. Excellent proximity to Historical Dockyard and the Gun Wharf Quay. Would definitely return.
Stayed in June 2024
Reviewed: 14 June 2024
Brenda
United KingdomThere was nothing we didn't like - it was great!
The view, the room, the breakfast, the staff, the location, the parking. Just everything! Can't recommend this hotel enough!
Stayed in June 2024
Reviewed: 13 June 2024
Yvonne
United KingdomNothing
Within walking distance to dockyard. A pleasant walk to Southsea for the Hover Craft Good breakfast Pleasant staff Parking on site
Stayed in June 2024
Reviewed: 12 June 2024
Sandra
United KingdomClean and comfortable. Pleasant staff, nice breakfast
Stayed in June 2024
Reviewed: 10 June 2024
Jill
GuernseyNothing everything was perfect.
Excellent Location, Room and breakfast - staff were all very
Stayed in June 2024
Reviewed: 7 June 2024
Jeffrey
United KingdomBrilliantly situated opposite the Historic Dock. Very comfortable room excellent breakfast. Very clean and tidy. Friendly staff. Highly recommend this hotel . Due to location no driving during stay. Secure onsite parking.
Stayed in June 2024
Reviewed: 4 June 2024
Bryan
United KingdomFor the money and in this location there was almost nothing to dislike. A constructive suggestion, however, is that it would have been great to have a tray or shelf in the shower. There's only so much one can balance on a tap!
I love the location and the general feel of the property. It's very clean, the staff are pleasant and the included breakfast is a definite bonus. The ensuite shower room was spacious, spotless and even has a bidet. I didn't expect that! Given my age, I'm always happy to discover there's a lift. I love the fact that one can still open windows here. Other providers please take note...
Stayed in June 2024
Reviewed: 4 June 2024
Garyg84
United KingdomAs above, a few niggles, but we actually really liked the room, the hotel and staff. The area, availability of local shops, restaurants and attractions.
Please understand this is not a negetive, but a true factual reflection on the weekend. Overal a possitive. Room 24 : The view was amazing, overlooking the HMS Warrior in the dockyard, the harbour and also overseeing the spinnaker tower. Especially beautiful at night! Experienced some damage to the room from previous clientel clearly built up over time, which always mind boggles me how people can do this without a second thought. Iron burn patch in the carpet by the bed, a few purple staines centre if the room, toilet door handle (inside the toilet/bathroom) hanging on by a few screw threads. One of the chairs is split on the back cushion. Paint on furniture chipped and worn. Various cracks in the walls, window lock screws half torn out (old wooden windows). Massive bed, however, it has quite a thin mattress, which is a little hard and worn. It took a while to get used to it, woke feeling achey. A mattress topper would work. TV old and outdated, do not take a memory stick to play films, it wont work. Other than that, decor was nice, huge room, facilities nice, concept nice, staff lovely, but needs some TLC in the room. Main Hotel : Reception area beautiful, dinning area beautiful. The building itself is of age, and looks beautiful. Great placement for doing everything you could ever want. Spinnaker tower, Portsmouth Dockyards, Gunwharf Quays Shopping Centre, Cinema, Bowling etc all a stones throw away. Restaurants and pubs everywhere. Please note, weekends are loud outside, drinkers everywhere, and train station just across the road, so you will hear trains braking and coming in, Manager was a lovely guy. One of the workers there, lovely gentleman who works the shift after the Manager, amazing guy, very friendly and helpful. One of the most genuine people I have met in a long time. Breakfast was ok, a good variation of English Cooked Breaky, and Continental Breaky. GREAT chinese restaurant just down the road, opposite the Gunwharf Keys Entrance.
Stayed in June 2024
Reviewed: 4 June 2024
Lynn
New ZealandA very clean, elegantly furnished hotel.
Stayed in June 2024
Reviewed: 3 June 2024
Leigh
United KingdomNothing
The staff were super friendly - two gentlemen who clearly value old school customer service. They made us feel as if nothing was too much trouble and this is a major reason why we will return, along with the location and fabulous breakfast!
Stayed in June 2024
Reviewed: 2 June 2024
Art
United StatesBoth John and Dave were very helpful and friendly
Stayed in May 2024
Reviewed: 2 June 2024
Christine
United StatesSmall touches were missing, like no tissues, no place to put hand towels near the hand basins, the tile floor in the large bathroom was extremely slippery with wet feet so needed more than the bath mat on the floor.
Expansive suite with comfortable bed, huge bath, shower etc. Wonderful view over the harbor. Breakfast choices were suitable, well cooked, and promptly served.
Stayed in May 2024
Reviewed: 2 June 2024
Amanda
AustraliaNothing
Secure free parking. Location was close to the Gun Wharf, shopping centre, and the Spinnaker Tower. Breakfast included.
Stayed in June 2024
Reviewed: 1 June 2024
Read
United KingdomWas so friendly. Very accommodating to our needs. The view was amazing. Definitely would stay again, and I have already told relatives that it's a good place to stay.
Stayed in June 2024
Reviewed: 31 May 2024
Guy
United KingdomIt was fairly noisy due to main road
great location to great buzzing part Portsmouth , restaurants and bars.
Stayed in May 2024
Reviewed: 30 May 2024
Kaye
AustraliaThere are a few steps up to the entrance door.
Very clean modernised hotel. Nice staff. Very close to a big shopping centre and the maritime sights. 3 minutes walk from railway station and parking in the hotel's yard. Breakfast was excellent.
Stayed in May 2024
Reviewed: 28 May 2024
Emma
United KingdomWe were really impressed with our stay. The hotel & staff were brilliant and even let us park in the car park before check-in. The room was spacious and lovely and clean. Staff were polite and welcoming. We will definitely be returning!
Stayed in May 2024
Reviewed: 27 May 2024
Robert
United KingdomNothing worth making a fuss about
It was clean and tidy and very handy just a short walk from Harbour Station. I was there for a reunion of RN shipmates so was in walking distance of dockyard and other places we visited.
Stayed in May 2024
Reviewed: 26 May 2024
Andy
United KingdomThe place is great building history and seeing round they front seafront long the sidewalks area to like skyline and you name it they lots to enjoy round with the royal nary history not been missing out
The hotel was great value and comfortable plus foods was wonderful to enjoy eating the morning breakfast time several was great help to us all
Stayed in May 2024
Reviewed: 25 May 2024
Judith
AustraliaNothing
Clean, comfy bed, location
Stayed in May 2024
Patong Beach, Thailand
Istanbul, Turkey
Ermioni, Greece
Klamath Falls, USA
Tipp City, USA
Wandylaw, UK
Canelli, Italy
San Cristóbal de Las Casas, Mexico
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content