Shower attachments leaking, basin tap loose.

Location

Stayed in June 2024

Nothing, it was perfect

Room was absolutely fine for one person, breakfast was very nice overlooking the square, location was perfect.

Stayed in June 2024

Reception area very small

Central

Stayed in June 2024

Nice and clean

Stayed in May 2024

Staff courtesy.

Location was great, staff were a little off hand, but in general decent. A hint of snobbery was prominent among a consensus of our party of 40.

Stayed in June 2024

Nothing all

Great modern hotel with friendly staff, overlooking Caledonia Square and the harbor beyond within short walking distance of town center. Great facilities with several bars, restaurant and even a nightclub! Very much geared to couples and larger groups, we stayed for a wedding so perfect setup for a fun weekend.

Stayed in June 2024

Breakfast food, cheap products

Location

Stayed in June 2024

Rooms a bit dated

Spa

Stayed in May 2024

Few problems with 1st room, a light that wouldn't go off, and a terrible slanting floor. We were in the old building, didn't know there was one, my hubby had a balance issue, this room was hopeless

Location Staff Breakfast

Stayed in May 2024

some things didn't work right

Stayed in May 2024

Breakfast could have had more continental meats and cheeses, but no complaints about the quality and quantity of the rest of breakfast.

Location, spa facilities and staff.

Stayed in May 2024

Friendly, helpful staff. Great town centre location. Lovely food and lively outside bar area.

Stayed in May 2024

The toilet was facing the bathtub which left no room for your legs and feet so you had to sit sideways on the toilet! The tv was on the wall in front of the wardrobe with no bracket to pull it out and turn it to face the bed ! The outside terrace for the restaurant did not have a non smoking section?! So we were subjected to second hand smoke whilst trying to enjoy our apéritifs. The prices in the restaurant and hotel have increased drastically in the last few years. The breakfast was mediocre; no seeds or nuts, no fresh healthy breads.

Great location Staff were friendly and accommodating Large bathroom Comfortable bed

Stayed in May 2024

The size of the room Especially the small bathroom

The staff were friendly

Stayed in May 2024

Our room wasn’t cleaned when we got back one night, the staff at reception weren’t very helpful expecting us to move rooms at 1130 pm when we had been out all. All we wanted was a made up bed and clean towels! Be careful when booking through booking.com as I found a cheaper rate directly with the hotel after I made the booking. I queried with booking.com as it was like for like and they have so far refused to honour their so called price match guarantee. Booking.com don’t always provide the best rates and their price match guarantee scheme is not consumer friendly, be warned always check the hotel rates first.

Great location, big rooms with a large bed which was very comfortable. Excellent breakfast

Stayed in May 2024

Standard double room (4th floor) was a little small and dark. There was also a smell coming through the a/c system that kicks in by default when you leave the room.

Location was excellent. Lovely breakfast. Good general facilities throughout.

Stayed in May 2024

I was expecting the room size to be better as we'd paid for a larger room but it still felt quite cramped and dark.

The spa facilities were excellent and the restaurants had a good selection of food to choose from. The location was perfect for getting into town and going out exploring the island

Stayed in March 2024

Room was a little stuffy at night

Everything was excellent

Stayed in May 2024

Reception staff nice but others just ok

Venue

Stayed in May 2024

It was nearly perfect. Good hotel, food and facilities but little things like terrible old hairdryer and wastebin in room not emptied let it down slightly.

Stayed in April 2024

Room was a little small and low height shower.

Location and good quality in general

Stayed in April 2024

Breakfast was a bit average, i expect for a hotel like this to be serving a top breakfast. Meats were average, selection was ok, but i have been to cheaper hotels that offer more healthy options.

Health suite was top draw. Room was comfy. A/C was FAR too loud though.

Stayed in April 2024

Shower in room could be better, water splashed everywhere! A hand rail would have been helpful too.

Breakfast was excellent. Good view from room. Nice decor. Very clean. Bed very comfortable. Nothing much not to like!

Stayed in April 2024

Bathroom needed a little bit of looking at, the shower hose leaked, the controls of the shower were very temperamental and stiff. There was no extractor working in the bathroom. We did report this while there. The bed was so hard, I asked for an additional topper which was provided, but I had to fit it myself. It was just left on the bed. I think some memory foam toppers should be available for those of us that need a softer bed due to ailments. The front bar and restaurant were really noisy and not a relaxing environment. Only one chair for the table in the room. We also had an adjoining door between us and the next room, which made it feel like next door where actually in our room when they were talking. Don't like the fact you are allowed to smoke on the balcony, if you are sitting out side or have your balcony doors open the smell and smoke come in.

Great location. Breakfast included with a good variety of quality food. Staff were nice. Gave us a room upgrade. Good selection of places to eat and drink within the hotel. The use of the Spa was a lovely addition and well needed after all the walking. Lots of info at reception of what's going on on the Island. Good size room. We had a balcony and it was lovely to use.

Stayed in April 2024