It wasn’t clean my 12 year old son opened one of the draws to put his stuff in and found a used packet of condoms and food in them, plugged my charger in the socket behind the bed to find a soiled towel behind the headboard, the towels had stains on them, the shower dribbled water out, no blinds in the bathroom so people can see you having a shower, the room was freezing all night, tv channels didn’t work room was not in the inn but across the road in a random block with a snooker hall.

Beds were reasonable comfortable, newly decorated room.

Stayed in September 2024

Kitchen was a mess no hot water in the shower the Attic Hatch was open no bulb in bedside lamp the member of Staff needs more help and a raise in wages

The hotel look like it had fresh painted dining area was nice

Stayed in September 2024

No hot water and tv didn't work

Location

Stayed in September 2024

Unfortunately, in the second room we were in, the beds weren't the most comfortable. Could feel every bit of wood in the bed base through the mattress.

Man on the front desk was lovely and when we had an issue with a bed, he moved us quickly into another room.

Stayed in September 2024

The place is undergoing refurbishment. Had initially no running water in the room, no hot water. Only got a new room for the last night of the stay. Bit odd presentation of the breakfast-buffet. Large selection of different bread, crumpets, (industrial) pastry, but only two choices of jam. Cereals okay. Overall, leaves room for improvement...

Stayed in August 2024

En-suite was cramped. The mattress springs on the bed were uncomfortable and the curtains need to be fixed.

Breakfast was good. Room was adequate although there was some water marks on the wall which could easily have been painted. The owners seemed to be in the process of up-grading the building.

Stayed in August 2024

NEEDED A CLEAN AND A HOOVER BATHROOM WAS FULL OF HAIR

IT IS ALL A LITTLE TIRED AND REALLY WITH A CLEAN WOULD BE FANTASTIC.THE BREAKFAST WAS GOOD

Stayed in July 2024

I booked the Waverley Lodge but was redirected to another 'hotel' down the street. I think my room was on the third floor.....but I am not sure! There were stairs up and stairs down, there were corridors going one way and then the other. Never managed to get to my room the same way twice. The building also shares the premises with a snooker/billiard place and also a pub. There was nothing preventing those customers wandering up into the 'hotel' area. There was a hotel reception......but there was never anyone there. This felt very unsafe; I had to carry all my valuables with me when I went out. The walls were paper thin. I heard every word of the conversation of the people in the next room. One of them was a fine snorer and I was less than happy when his phone alarm woke everyone at 6.30am.

The Wi-Fi worked well.

Stayed in July 2024

I only saw a staff member when I telephoned a mobile number at reception. Room was basic. The TV was balanced on a small unit it had no stand and had at one point been fixed to the no lift. There was work going on and there was no breakfast on offer. I have mobility problems and everything was on the first and second floor so getting up the stairs was a problem as there was no lift.

Stayed in July 2024

Shower and tea making set up with no biscuits!

Location great, comfortable bed.shower bad ( electric) no pressure or decent temperature.

Stayed in July 2024

Pretty much everything about it. Dirty, under construction, communal areas. Room was dusty in places. Shower wasn't working well. Tv wasn't working at all. Internet so so. Price could have been better.

Location was near the train station which wasn't far away from Inverness. Comfy bed.

Stayed in July 2024

No working shower. Poorly maintained. Could not close window with the curtain

Staff effort in a loosing battle

Stayed in July 2024

Good location, good service. The staff is very friendly and hospitable. One receptionist named Api is very nice guy 👍

Stayed in June 2024

The hotel was slow to answer questions before the visit. The room was basic, we expected that from the price, but we expected hot water to shower/wash. We advised the hotel, a gentleman came run the water and agreed it was cold, advised the manager who would get a plumber out. 2 days without hot water other than boiling a kettle is not good. Seems this has been an ongoing issue for months. Bed was clean, but mattress has seen better days.

Stayed in June 2024

Very confusing because on the booking it comes as Waverley , on the arrival you’re told to go to Royal hotel which is close by . The whole purpose of my booking was to sleep during the day hence I was working night shift and was going for another night shift on the same day , I made a special request on the previous arrival day to check in early, the lady at the Reception said it would be ok to check in at 11:00 . When I arrived on the day at 11:00 the young man at the Reception told me a different story of checking in at 3pm ( their policy of course ) , I had to go again explaining myself the whole purpose of my booking and also told him that I requested this a day before to lady from the Reception ( obviously who was not there at the time ) . I asked the young man to please start cleaning my room first instead of waiting to clean all the rooms as he said, which he did. I eventually checked in at 12:30 instead of 3pm which was better and I thanked him for his understanding even though it was not easy in the first place . The toilet was dirty , the cups & glasses were all dirty. The bed linen was clean.

nearby to proximities

Stayed in June 2024

We booked for Waverley inn. But booking took us to royal guest house. Which they advocate as being managed by Waverley inn. Bed Sheets and duvets not clean. Had hairs.

Breakfast was ok. It did not have any options for egg.

Stayed in May 2024

Nothing

Not Mitch had no hot water

Stayed in May 2024

The Mattresses was making more noise as I could feel the springs/coils whole night. If this one is replaced with a new Mattresses,guess it would be a sound sleep and worth the money

breakfast

Stayed in May 2024

Basic facilities.

Location was central and good. Didn't have the breakfast. Staff were nice but facilities were basic.

Stayed in May 2024

Had no hot water in room

Breakfast ok

Stayed in May 2024

Very noisy rooms. No housekeeping for the whole stay. Pricey for a very basis room. Absolutely no wifi connection.

Free parking. En suite rooms. Close to city centre. Basis hotel. Complementary continental breakfast.

Stayed in May 2024

Cobwebs in few places, broken windows with hole ( health and safety failures) , old strange smell all over the property

That bed sheets , sink, toilet and shower very very clean

Stayed in May 2024

Climbing stairs 1 double plug socket

There was too many stairs going up to room which was very small bathroom wasn’t very roomy neither bed was bit hard

Stayed in May 2024

Renovations are being done so rooms not 100% but they met our standard of clean, comfortable, and safe.

The staff were first class

Stayed in May 2024