Some of the bathroom fixtures and electrical controls need updating.

This quiet hotel has excellent decor and is within walking distance of both the train station and town center.

Stayed in September 2024

toilet flush in the room is very weak

The staff throughout the hotel are polite and efficient

Stayed in September 2024

Great location - very close to the train station. Room was very clean and spacious!

Stayed in July 2024

Loud fan in bathroom. Problems with room key. Confusion over credit card and dinner payment. Cleaners came at 4pm when we had just returned to the room

Size of room. Location. Finish of fixtures. Free sauna Quiet room is such a bonus.

Stayed in September 2024

Breakfast Only 1 chair on balcony !

Location staff

Stayed in August 2024

Nothing.

That the room was beautifully decorated and styled.

Stayed in September 2024

Breakfast - the buffet does not work - the beans were not warm

Room

Stayed in September 2024

The dressing table didn’t have a mirror. Also we a little disappointed with our rooms view. Slightly dusty.

It was a nice size, bed comfortable good shower. Staff very nice

Stayed in September 2024

Junior suite was a bit basic.

Restaurant was fab. Staff are excellent.

Stayed in September 2024

If I had to say something it would be the pillows as they had a plastic liner I found this to be noisy when sleeping, other than that every thing was perfect

The hotel was lovely all staff friendly or room was beautiful ❤️ bed so comfy, the bath products were so frangant. Our evening meal was exceptional 5* and breakfast was great with a great variety of foods

Stayed in September 2024

Rooms need air conditioning

Stayed in August 2024

One lift to service the entire building, even during a quieter time is seriously insufficient. 5* hotel that doesn't have a pool or even a hot-tub. Even the spa area is in a separate building.

Lovely, large suite, with a copper bath tub. On-site parking is great but costly at £20 per day. Bar is well equipped and dinner was not only excellent, but served with helpful advice on accompanying wines. Some lovely green park area just in front of the hotel. Fantastic grand piano in the lobby, just a shame it was too late at night to play for long.

Stayed in August 2024

i had a good room and the location was okay

Stayed in September 2024

The breakfast was disappointing

Lovely and helpful staff. Beautiful building.

Stayed in August 2024

- parking fees are misleading. Clearly states £12 for 12 hours on the T&C boards outside and online, which is exactly what we were staying for (11PM - 11AM). Reception staff insisted that we had to pay £20 for an ‘overnight rate’ minimum, but fairly quickly agreed to charge less, still making us feel that we were at fault and received a goodwill compromise from them- strange welcome and a very minimal difference overall, but not what you’d expect from the hotel of this level… and based on previous stays here. - room had a coffee machine but no pods to use it with, milk was provided - we were placed in a room with a mobility bathroom, which was quite uncomfortable with very low sink, absence of shelves - rooms in the secondary building, are fairly basic and feel a little dated now, with worn interiors and wear and tear showing at places - not a massive issue, just lack of adequate and proactive maintenance? - breakfast menu has changed since our last stay - Mainly the buffet options now, which are very basic and not worth the cost/time, the staff were helpful and polite though

- helpful and friendly restaurant staff - comfortable beds and as expected level of room equipment

Stayed in August 2024

Room price was a little higher than normal. Can only book spa treatments on check-in day not morning of check-out.

Great location, fantastic room and friendly staff. Would stay again if in the area. Breakfast was great. Close to Reading station.

Stayed in August 2024

The hotel needs more staff, though, to help with the luggage.

Everything was great.

Stayed in August 2024

Some rooms are not air-conditioned

Great place to stay in

Stayed in July 2024

Nothing, all was perfect.

The room, view and staff were all great! I couldn’t recommend more.

Stayed in August 2024

I can’t think of anything!

My friend and I were absolutely astonished with how beautiful the hotel was, the service was brilliant - fast and everyone was so polite. The bath reaches your shoulders which is great and the shower is huge. The king size bed was incredibly comfy and the pillows were fantastic. Neither of us woke up once in the night. On top of that, the place was spotless! Will definitely be booking again.

Stayed in August 2024

Nothing

Fantastic service and staff

Stayed in August 2024

Nothing

Beautiful hotel with lovely staff

Stayed in August 2024

All was great.

A beautiful hotel in a very central location.

Stayed in August 2024

The room was nice with a large comfy bed. Really nice touch with a dog bed and food bowls. Decor is bit dated but no issue. The bathroom needs replacing though, very rough around the edges for a 5 star hotel

Lovely building and location next to the beautiful park and Abbey ruins.

Stayed in July 2024