181 Cromwell Road, Kensington and Chelsea, London, SW5 0SF, United Kingdom
#325 of 1,009 hotels in London
Guests' ChoiceBased on 2416 hotel reviews
8.2Cleanliness
8.6
Comfort
8.5
Location
9.0
Facilities
8.1
Staff
9.0
Value for money
8.2
Free WiFi
9.0
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End of dialog contentReviewed: 4 March 2024
Gladys
United KingdomBreakfast
Good room Good location
Stayed in February 2024
Reviewed: 3 March 2024
Mapley
United KingdomPillows too soft for us. Soft furnishings starting to look a bit past their best
Clean, friendly staff. Lots of hot water
Stayed in March 2024
Reviewed: 29 February 2024
Henry
United KingdomNice, convenient and clean. Spacious room.
Stayed in February 2024
Reviewed: 29 February 2024
Serap
CyprusIt was quite noisy… the windows rattled a lot until I used cardboard to fill some of the gap between the frames. I could also hear neighbouring rooms very loudly through the vents. Additionally the towels very small and seemed very worn. Also the tv needs updating as the sound was very crackly.
Great location and welcoming staff. Very clean.
Stayed in February 2024
Reviewed: 28 February 2024
Keri
United KingdomThe heating wasn't great and they only provided one towel and the bath robe was very knackered and so I didnt use it
room and bed were all fab and comfy
Stayed in February 2024
Reviewed: 27 February 2024
Corinna
AustriaGreat location with tube, bus and restaurants just around the corner. Perfect for a city trip. The receptionists were very helpful and it was possible to borrow an adapter.
Stayed in January 2024
Reviewed: 26 February 2024
Andy
United KingdomI'm afraid the shower drain is in need of a sink plunger 🪠 as it is very slow to drain the water.
The breakfast was good and plentiful and the bed was comfortable.
Stayed in February 2024
Reviewed: 24 February 2024
Claudia
SwitzerlandLocation and kind staff
Stayed in January 2024
Reviewed: 22 February 2024
Rozalind
United KingdomVery firm mattress- if that’s not a problem then this is 10/10 for you
V Clean excellent breakfasts good location friendly staff
Stayed in February 2024
Reviewed: 22 February 2024
Camilla
SpainRude and unhelpful staff. Did not feel welcome. No idea of what customer service is.
Nice breakfast and good location
Stayed in February 2024
Reviewed: 19 February 2024
Joanna
United KingdomRoom was tiny
Central, lovely building. Nice lounge.
Stayed in February 2024
Reviewed: 19 February 2024
Zoe
United KingdomSmall TV but it was a single room so perhaps to be expected
Comfortable bed, clean well equipped room, good location and great price
Stayed in February 2024
Reviewed: 19 February 2024
Yiannis
GreeceThe hotel is traditional but is old and needs new things
The nice place Kensington is wonderful. The breakfast was in very good quality
Stayed in February 2024
Reviewed: 18 February 2024
Caroline
United KingdomBed was a little bit too soft.
Nice big room. Very clean.
Stayed in February 2024
Reviewed: 16 February 2024
Olivia
United KingdomBed was uncomfortable.
Value for money.
Stayed in February 2024
Reviewed: 16 February 2024
Sarah
CyprusThe TV screen was small and there were no decaff tea or coffee options in the room
Breakfast was very good although you can only have the English cooked breakfast and the continental breakfast bits laid out - all lovely. I say ‘only’ as you can’t order anything else from the menu without paying for it separately eg pancakes.
Stayed in February 2024
Reviewed: 14 February 2024
Rebecca
United KingdomAppeared a little understaffed at breakfast time
Great location
Stayed in February 2024
Reviewed: 14 February 2024
Susan
United StatesFor a small hotel like this, it is strange that their bathroom towels are so raggedy. It really takes it down a notch.
The location is terrific. Less than a five minute walk to Earl's Court underground. The neighborhood is beautiful. My room was great and had an ample amount of closet space. Breakfast was good as well. There was enough variety to suit everyone.
Stayed in February 2024
Reviewed: 13 February 2024
Millicent
United KingdomThe decor could maybe do with some modernising but it was a nice vibe throughout regardless
The room was very spacious and clean and the location was ideal just a short walk from the station
Stayed in February 2024
Reviewed: 12 February 2024
Bhajanpreet
United KingdomBooked a standard double room. The pictures on the website and booking.com show a room with a double bed situated in the centre of the room. We actually received a room with a double bed against a wall similar to the standard singles the hotel offers but with a double bed. The receptionist said this is due to layouts changes, however I do think most clients would not expect a bed against a wall considering the images of a standard double room.
Well presented. Clean. Quiet room.
Stayed in February 2024
Reviewed: 11 February 2024
Peter
HungaryThere's no usb charging in the room, lucky that i had power bank with me.
Close to underground, nice and cozy little hotel, great value for money
Stayed in February 2024
Reviewed: 9 February 2024
Martina
United Kingdomthe bedside light in my room failed to operate and of course the the hotel services fans etc. where noisy
the hotel met my expectations for my brief stay I left early thus did not breakfast
Stayed in January 2024
Reviewed: 8 February 2024
Karli
NetherlandsThe phone was plugged out from the socket and didn't work when tried to plug in. The windows aren't very secure. Every time I opened the room door the windows would rattle. There was also a sound from the window from the wind blowing outside. Might irritate light sleepers.
Location of the hotel is excellent! Clean bedding and friendly staff. Could borrow UK adapter from reception.
Stayed in February 2024
Reviewed: 8 February 2024
Jag
United KingdomConvenient location, lovely room and friendly staff
Stayed in February 2024
Reviewed: 7 February 2024
Danielle
United StatesThe towels and bathrobe need replacing. Even as a value hotel they were too old.
This is a convenient location to Central London and to Heathrow airport. It’s right in the Heathrow tube line.
Stayed in February 2024
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