Our bed was very uncomfortable it was hard on the edges as a platform bed. Mattress not thick enough. Was a shame because we really liked the room. We didn’t get a chance to bring to hotels notice as it was very late when we got back. I would still book there again, it’s a shame King size are not standard

Great location for us and the Albert Hall, warm welcome from staff. Comfy,decorated nicely. Breakfast was great,fresh good choice. Nice lady serving. Our room as quiet faced the garden had everything we needed, tea,coffee,towels,toiletries. Great value for money.

Stayed in March 2024

The room was very comfortable and affordable. The staff were super helpful and friendly. Location was ideal being close to Earl’s Court and Gloucester Road.

Stayed in March 2024

Although the size of the room was a bit of a limitation, the bathroom was fairly well proportioned, but the shower was a bit of a squeeze.

Very high-quality comfort at a great location near Kensington, Knightsbridge, and Earl's Court. Room was well-furnished for the size, and staff were helpful.

Stayed in March 2024

The location of the hotel is very good and the building is so cosy.

Stayed in March 2024

Small rooms

Friendly staff , excellent location

Stayed in March 2024

As many have stated already, breakfast is understaffed. The only person who was looking after the entire time was lovely and friendly but that can take care of only so much, it’s a shame because when there is actually food, they are good quality, but they run out quickly and when there is only one person clearing the used tables and making coffee / tea, filling empty dishes… it’s just not feasible. As much as I appreciated all the efforts she was making and also the quality of food, if there is no improvement / if no more staff can be hired to offer minimum reasonable service, I will think twice before booking breakfast because of the time you may spend just to have breakfast. It is definitely most convenient, but if you need to spend over an hour to wait and get a second cup of coffee, you might run out of time… Also, the towels / bathrobes are very old. They are clean but look shabby from the years of use and fatigue.

Location, spacious room (this time - previous 3 tines I had small rooms), friendly breakfast staff

Stayed in March 2024

No running hot water in shower

Very good location

Stayed in February 2024

Room temperature not regulated per individual room

This hotel has a number of small but comfy single rooms. Fresh fruit at breakfast, with abundant daylight.

Stayed in March 2024

In the room with mezzanine, you easily hear noises from other rooms (e.g. steps, people chatting)

Nice room. Larger than usual in London. Good breakfast and pleasant breakfast room. Friendly and professional staff.

Stayed in March 2024

Very small shower with no additional hand shower.

The view of the garden, helpful staff, clean room with all amenities.

Stayed in March 2024

Nothing really it was all very acceptable

Clean, spacious room, with good facilities like a fridge that you can actually fit stuff in Staff very polite and helpful. Bit of traffic noise, but to be expected, no noise from other rooms which was great.

Stayed in March 2024

- super friendly staff - room was clean - bed is comfy - really cheap for the location - good water pressure in the shower

Stayed in March 2024

The mattress could have been more comfortable. My room had windows to Cromwell Road and there was quite a bit of noise from the traffic.

The situation is brilliant, the staff very helpful and professional. The hotel warm and welcoming.

Stayed in March 2024

Great location, clean, great value. Staff was real helpful and friendly.

Stayed in March 2024

Very friendly and helpful reception staff, a good sized, clean room. The location is handy, a short walk away from shops and restaurants. There was a good view from my room and it was very quiet. It felt very comfortable being there.

Stayed in March 2024

Creaky bed.

Quiet room. Very good service. Free papers. Good coffee available from bar. Handy for South Kensington and Museums

Stayed in March 2024

The Rockwell is located in Kensington a 5 minute walk from Earls Court Tube Station. Plenty of restaurants nearby, a proper supermarket round the corner for everything you might need. The interior of the hotel is stylish without being over the top. The staff was really helpful . The room I had was surprisingly spacious and have view to Cromwell Road ( for the proper london feeling )

Stayed in March 2024

Rooms were rather old with minor damages here and there.

The property has a great value for money ratio, with a nice surrounding area. It was clean and well taken care of.

Stayed in March 2024

The breakfast time was understaffed, all the tables had been used and nothing was cleared up ready for other guests. I understand there was a large group of Americans and the lady who got our tea was very apologetic, but surely if you have a full house you have extra staff?!

Really nice hotel, great location, nice room.

Stayed in March 2024

Thought the breakfast could have been better. I'd messaged to say my wife was vegetarian, the only veg option was just not to have the sausage and bacon, not very imaginative!

Quiet, comfortable, clean, friendly

Stayed in March 2024

it was next to the elevator

room was comfortable

Stayed in March 2024

Comfortable room. Staff helpful and friendly. Close to Earls Court tube. Room clean.

Stayed in March 2024

N/a

It clean, and great facilities for a single room.

Stayed in February 2024

It's a very minor matter, but I found the duvet cover on the bed to be too heavy and therefore too warm, but I recognise that this is very much a personal preference. Maybe there needs to be an option for something lighter?

The room was comfortbale and well-equipped, with lots of storage space, a good desk and everything I needed for my two-nights stay. The buffet breakfast was good value, with plenty of options. Staff were friendly and very helpful.

Stayed in March 2024

This was my second stay at The Rockwell and I was upgraded. The staff are very welcoming and nothing is too much trouble. The rooms are very clean and comfortable and quiet at night. I am in frequently in London for work and cannot fault this hotel for convenience and value for money

Stayed in March 2024