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  5. Reviews of The Rockwell

Reviews of The Rockwell 4 stars

181 Cromwell Road, Kensington and Chelsea, London, SW5 0SF, United Kingdom

#321 of 1,017 hotels in London

Guests' Choice

Review score

Based on 2470 hotel reviews

8.2

Score breakdown

  • Cleanliness

    8.5

  • Comfort

    8.5

  • Location

    9.0

  • Facilities

    8.1

  • Staff

    9.0

  • Value for money

    8.2

  • Free WiFi

    9.1

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Showing 76 – 100

  • Reviewed: 28 March 2024

    8.0
    Great location reallly good value,welcoming staff and a nice brekkie.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Our bed was very uncomfortable it was hard on the edges as a platform bed. Mattress not thick enough. Was a shame because we really liked the room. We didn’t get a chance to bring to hotels notice as it was very late when we got back. I would still book there again, it’s a shame King size are not standard

    Great location for us and the Albert Hall, warm welcome from staff. Comfy,decorated nicely. Breakfast was great,fresh good choice. Nice lady serving. Our room as quiet faced the garden had everything we needed, tea,coffee,towels,toiletries. Great value for money.

    Stayed in March 2024

  • Reviewed: 27 March 2024

    9.0
    Absolutely loved this hotel.
    • Leisure trip
    • Solo traveller
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    The room was very comfortable and affordable. The staff were super helpful and friendly. Location was ideal being close to Earl’s Court and Gloucester Road.

    Stayed in March 2024

  • Reviewed: 26 March 2024

    9.0
    Great value in a premium London location
    • Leisure trip
    • Solo traveller
    • Superior Single Room
    • Stayed 1 night

    Although the size of the room was a bit of a limitation, the bathroom was fairly well proportioned, but the shower was a bit of a squeeze.

    Very high-quality comfort at a great location near Kensington, Knightsbridge, and Earl's Court. Room was well-furnished for the size, and staff were helpful.

    Stayed in March 2024

  • Reviewed: 26 March 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 3 nights

    The location of the hotel is very good and the building is so cosy.

    Stayed in March 2024

  • Reviewed: 26 March 2024

    8.0
    An affordable hotel
    • Leisure trip
    • Group
    • Standard Single Room
    • Stayed 2 nights

    Small rooms

    Friendly staff , excellent location

    Stayed in March 2024

  • Reviewed: 24 March 2024

    8.0
    Weekend Trip
    • Leisure trip
    • Solo traveller
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    As many have stated already, breakfast is understaffed. The only person who was looking after the entire time was lovely and friendly but that can take care of only so much, it’s a shame because when there is actually food, they are good quality, but they run out quickly and when there is only one person clearing the used tables and making coffee / tea, filling empty dishes… it’s just not feasible. As much as I appreciated all the efforts she was making and also the quality of food, if there is no improvement / if no more staff can be hired to offer minimum reasonable service, I will think twice before booking breakfast because of the time you may spend just to have breakfast. It is definitely most convenient, but if you need to spend over an hour to wait and get a second cup of coffee, you might run out of time… Also, the towels / bathrobes are very old. They are clean but look shabby from the years of use and fatigue.

    Location, spacious room (this time - previous 3 tines I had small rooms), friendly breakfast staff

    Stayed in March 2024

  • Reviewed: 24 March 2024

    7.0
    Good location and value for money
    • Leisure trip
    • Solo traveller
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    No running hot water in shower

    Very good location

    Stayed in February 2024

  • Reviewed: 22 March 2024

    8.0
    Close to underground, nice breakfast
    • Business trip
    • Group
    • Standard Single Room
    • Stayed 2 nights
    • Submitted via mobile

    Room temperature not regulated per individual room

    This hotel has a number of small but comfy single rooms. Fresh fruit at breakfast, with abundant daylight.

    Stayed in March 2024

  • Reviewed: 21 March 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Mezzanine Suite
    • Stayed 3 nights
    • Submitted via mobile

    In the room with mezzanine, you easily hear noises from other rooms (e.g. steps, people chatting)

    Nice room. Larger than usual in London. Good breakfast and pleasant breakfast room. Friendly and professional staff.

    Stayed in March 2024

  • Reviewed: 21 March 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Very small shower with no additional hand shower.

    The view of the garden, helpful staff, clean room with all amenities.

    Stayed in March 2024

  • Reviewed: 21 March 2024

    8.0
    Handy location, clean and well equipped.
    • Leisure trip
    • People with friends
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing really it was all very acceptable

    Clean, spacious room, with good facilities like a fridge that you can actually fit stuff in Staff very polite and helpful. Bit of traffic noise, but to be expected, no noise from other rooms which was great.

    Stayed in March 2024

  • Reviewed: 19 March 2024

    9.0
    Fantastic value for Money, will come back!
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night
    • Submitted via mobile

    - super friendly staff - room was clean - bed is comfy - really cheap for the location - good water pressure in the shower

    Stayed in March 2024

  • Reviewed: 15 March 2024

    8.0
    Satisfying stay, will choose this hotel again.
    • Business trip
    • Group
    • Standard Single Room
    • Stayed 3 nights

    The mattress could have been more comfortable. My room had windows to Cromwell Road and there was quite a bit of noise from the traffic.

    The situation is brilliant, the staff very helpful and professional. The hotel warm and welcoming.

    Stayed in March 2024

  • Reviewed: 15 March 2024

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 2 nights
    • Submitted via mobile

    Great location, clean, great value. Staff was real helpful and friendly.

    Stayed in March 2024

  • Reviewed: 15 March 2024

    8.0
    Would happily stay there again and totally recommend this hotel.
    • Business trip
    • Solo traveller
    • Superior Single Room
    • Stayed 1 night

    Very friendly and helpful reception staff, a good sized, clean room. The location is handy, a short walk away from shops and restaurants. There was a good view from my room and it was very quiet. It felt very comfortable being there.

    Stayed in March 2024

  • Reviewed: 14 March 2024

    7.0
    Quality independent hotel in a good location for central London.
    • Leisure trip
    • Solo traveller
    • Superior Double Room
    • Stayed 2 nights

    Creaky bed.

    Quiet room. Very good service. Free papers. Good coffee available from bar. Handy for South Kensington and Museums

    Stayed in March 2024

  • Reviewed: 12 March 2024

    9.0
    Very nice hotel in a lovely area .
    • Business trip
    • Solo traveller
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The Rockwell is located in Kensington a 5 minute walk from Earls Court Tube Station. Plenty of restaurants nearby, a proper supermarket round the corner for everything you might need. The interior of the hotel is stylish without being over the top. The staff was really helpful . The room I had was surprisingly spacious and have view to Cromwell Road ( for the proper london feeling )

    Stayed in March 2024

  • Reviewed: 11 March 2024

    8.0
    Great value for money in London
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    Rooms were rather old with minor damages here and there.

    The property has a great value for money ratio, with a nice surrounding area. It was clean and well taken care of.

    Stayed in March 2024

  • Reviewed: 11 March 2024

    8.0
    Loved our stay and would come again, breakfast needs improvement!
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The breakfast time was understaffed, all the tables had been used and nothing was cleared up ready for other guests. I understand there was a large group of Americans and the lady who got our tea was very apologetic, but surely if you have a full house you have extra staff?!

    Really nice hotel, great location, nice room.

    Stayed in March 2024

  • Reviewed: 11 March 2024

    9.0
    Overall, very good
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Thought the breakfast could have been better. I'd messaged to say my wife was vegetarian, the only veg option was just not to have the sausage and bacon, not very imaginative!

    Quiet, comfortable, clean, friendly

    Stayed in March 2024

  • Reviewed: 11 March 2024

    8.0
    great location and would stay there again!
    • Leisure trip
    • Solo traveller
    • Superior Single Room
    • Stayed 1 night

    it was next to the elevator

    room was comfortable

    Stayed in March 2024

  • Reviewed: 11 March 2024

    9.0
    Good value, comfortable room
    • Leisure trip
    • Solo traveller
    • Superior Single Room
    • Stayed 1 night
    • Submitted via mobile

    Comfortable room. Staff helpful and friendly. Close to Earls Court tube. Room clean.

    Stayed in March 2024

  • Reviewed: 9 March 2024

    8.0
    Great location and clean!
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night
    • Submitted via mobile

    N/a

    It clean, and great facilities for a single room.

    Stayed in February 2024

  • Reviewed: 8 March 2024

    9.0
    A pleasant hotel, well-located, and one that I will look out for when I am next visiting London!
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 2 nights

    It's a very minor matter, but I found the duvet cover on the bed to be too heavy and therefore too warm, but I recognise that this is very much a personal preference. Maybe there needs to be an option for something lighter?

    The room was comfortbale and well-equipped, with lots of storage space, a good desk and everything I needed for my two-nights stay. The buffet breakfast was good value, with plenty of options. Staff were friendly and very helpful.

    Stayed in March 2024

  • Reviewed: 7 March 2024

    8.0
    Great hotel
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    This was my second stay at The Rockwell and I was upgraded. The staff are very welcoming and nothing is too much trouble. The rooms are very clean and comfortable and quiet at night. I am in frequently in London for work and cannot fault this hotel for convenience and value for money

    Stayed in March 2024

Showing 76 – 100

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