181 Cromwell Road, Kensington and Chelsea, London, SW5 0SF, United Kingdom
#324 of 1,012 hotels in London
Guests' ChoiceBased on 2435 hotel reviews
8.2Cleanliness
8.5
Comfort
8.5
Location
9.0
Facilities
8.1
Staff
9.0
Value for money
8.2
Free Wifi
9.1
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: June 7, 2024
Odai
IsraelThe room is small The drain sink was almost closed, took 2 days to fix The room service are not consistent with changing the same towels every day
The reception workers are very nice The location is great Clean rooms Quiet room
Stayed in June 2024
Reviewed: June 7, 2024
Julie
United KingdomN/A
I loved the building with a majestic staircase and original features. The room was spacious and unique with a mezzanine floor with a super comfortable bed with a perfect view through the windows.
Stayed in June 2024
Reviewed: June 6, 2024
Amanda
United KingdomThe duvet was too small for the bed size and lumpy. The tiling/grouting in the shower needs refurbishment.
Good location, friendly and efficient staff at reception.
Stayed in June 2024
Reviewed: June 5, 2024
Syuzanna
ArmeniaEverything was good. A good improvement could be having a bit of a bigger shower cabin.
Spacious room. Staff were very supportive.
Stayed in May 2024
Reviewed: June 4, 2024
Tereza
ItalyVery very tiny shower, cannot imagine my husband being able to shower there as the space is really limited. Breakfast employee’s language skills and knowledge of the menu quite limited therefore there were some misunderstandings and if it concerns my son’s allergies I have to mention it.
Quite a spacious room considering central London standards. Great location. Coffee/tea amenities in the room, plus complimentary water. Enough storage space. Couldn’t hear any neighbours or staff at night or in early morning hours. Toys in lobby for my little son.
Stayed in May 2024
Reviewed: June 3, 2024
Tamas
United KingdomLocation, staff and food was great
Stayed in May 2024
Reviewed: June 3, 2024
Parisa
United States of AmericaThe stairs to the room in the duplex room was too narrow and steep which might have been a little difficult for long term stay but in general it was a cute room
The location was good very close to Earls court the room was clean and well equipped
Stayed in May 2024
Reviewed: June 3, 2024
David
United KingdomI got charged for a breakfast which I thought was in the price(possibly my error?) and I informed the staff the English breakfast should have hotter particularly as I was first in.
Room was clean and tidy
Stayed in May 2024
Reviewed: June 2, 2024
Jonathan
United KingdomThe room was for more well equipped than I had expected. The bathroom was first class.
Stayed in May 2024
Reviewed: June 1, 2024
Eileen
United States of AmericaDrapes did not close. Sun in am enters room at 5 am. There is a shade
Spacious room. Overlooking garden Large shower. Some rooms have very small showers
Stayed in May 2024
Reviewed: May 31, 2024
Verity
United KingdomGreat location. Lovely breakfast. Room was very quiet considering the main road location.
Stayed in May 2024
Reviewed: May 30, 2024
Helen
IrelandBedding very skimpy
In a handy location, a stones throw from Earls Court tube.
Stayed in May 2024
Reviewed: May 30, 2024
Lynette
United KingdomThe duvet was much smaller than the bed, it didn't fit properly which was very odd - luckily it wasn't cold… One coffee sachet only!
Nice room decor and a decent size room Helpful staff - especially useful as I checked in very late in the evening Smart lounge space downstairs
Stayed in May 2024
Reviewed: May 28, 2024
Emma
United States of AmericaThe bed was a little hard.
The staff were kind and courteous. The location was very convenient and felt safe. Bedroom was better than even anticipated!
Stayed in May 2024
Reviewed: May 27, 2024
Paul
FranceTiny room with single bed. Check-out queue was long (even if room was prepaid they made me wait).
Location
Stayed in May 2024
Reviewed: May 26, 2024
Mark
United KingdomA little disorganised at breakfast on our first morning and was unclear in regard to set up etc. Second morning was fine.
Friendly reception and we're very reasonable about allowances from minibar.
Stayed in May 2024
Reviewed: May 24, 2024
Sathaporn
ThailandThe room is little small than expectation from booking pic.
staff , location and cleanse is ok .
Stayed in May 2024
Reviewed: May 22, 2024
Nicola
United KingdomWe had a room on a ‘half floor’ and as an elderly couple it meant we had to carry our suitcase up/down a level
It was very clean and the staff were lovely
Stayed in May 2024
Reviewed: May 22, 2024
Rick
ChinaLocation is fabulous.. room is super comfortable.
Stayed in May 2024
Reviewed: May 21, 2024
Georgia
United States of AmericaThe room was perfect for my one night stay in London, but it was right next to the elevator which was a little noisy but I slept with earplugs.
The staff were amazing and held my luggage for me the day I checked out!
Stayed in May 2024
Reviewed: May 18, 2024
Jaqui
United KingdomTV no reception. Not enough power points so as I was using desk for work had to fire up kettle on the floor
Good size room and bathroom.
Stayed in May 2024
Reviewed: May 18, 2024
Erin
United States of AmericaThe room was okay, but from the pictures online, the bed was supposed to be downstairs while the sofa is upstairs. The stairs up to the bed were steep and hard for my older mother to climb, so she had to stay on the sofa bed, which was not ideal. Also, it was extremely warm on the second level of the room, very noticeable difference between spaces.
The location was amazing and we loved the heated towel bar.
Stayed in May 2024
Reviewed: May 16, 2024
Emanuela
BulgariaLocation, staff
Stayed in May 2024
Reviewed: May 16, 2024
Nicola
United KingdomBreakfast room could be larger and was busy so staff were a bit stretched the morning I had breakfast at the hotel. Food was good though.
Location perfect for strolling to facilities & restaurants around lovely Kensington. Comfortable clean bed , spacious room (mezzanine room) which was lovely & bright. Air conditioning which was much appreciated on warm day. Easy walk from Earlscourt underground.
Stayed in May 2024
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