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  5. Reviews of The Phoenix Hostel

Reviews of The Phoenix Hostel

6 Daventry Street, Westminster Borough, London, NW1 5NX, United Kingdom

#900 of 1,016 hotels in London

Guests' Choice

Review score

Based on 1326 hostel reviews

6.4

Score breakdown

  • Cleanliness

    6.5

  • Comfort

    6.5

  • Location

    8.2

  • Facilities

    6.5

  • Staff

    8.1

  • Value for money

    7.3

  • Free WiFi

    7.0

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Showing 1 – 25

  • Reviewed: 16 October 2024

    7.0
    It's alright and cost effective especially for the price...
    • Leisure trip
    • Solo traveller
    • Bunk Bed in 19-Bed Mixed Dormitory Room
    • Stayed 7 nights

    The mattresses were not the most comfy (nor as thick or deep as some of the ones in the upstairs rooms pictured) but during my stay some were removed and hopefully will be replaced with ones that were not so thin. A mosquito screen over the open ventilation window might be an idea.

    I found Marylebone station to be slightly closer to the pub (Bakerloo Line - also one of the stations that’s on the English/London Monopoly board) which first became a pub in 1881. It’s useful for the Charing Cross Collectors market as well as the Kilburn Park Car Boot which is funny because many have the impression that Marylebone/Edgware Road is out in the middle of nowhere... The check in was easy and quick and the downstairs room basic, the bar prices were not the most expensive that you find in London. The free lockers were useful as was the cost effective breakfast.

    Stayed in September 2024

  • Reviewed: 16 October 2024

    6.0
    You get what you paid for.
    • Leisure trip
    • Solo traveller
    • Bunk Bed in 12-Bed FEMALE Dormitory Room
    • Stayed 2 nights
    • Submitted via mobile

    Is not possible to sit on the beds, your head hits the rooftop. Just 4 shower for like 40 customers is insane. Just 2 plugs in a bedroom with 14 beds.... Ridiculous.

    The location is convenient to see the downtown area. The breakfast is going and cheap. Staff is friendly.

    Stayed in October 2024

  • Reviewed: 9 October 2024

    7.0
    Nice hostel
    • Leisure trip
    • Solo traveller
    • Bed in 12-Bed Mixed Dormitory Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    The location is very good and I had a very good time with Jacqueline, Ella, Ryan,Valentine and Agustin, I recommend this place!

    Stayed in July 2024

  • Reviewed: 9 October 2024

    5.0
    great staff and location, but basic to say the least
    • Leisure trip
    • Solo traveller
    • Bed in 6-Bed Female Dormitory Room
    • Stayed 1 night

    bathrooms and public areas need a clean and updating

    nice staff and good optional breakfast

    Stayed in September 2024

  • Reviewed: 19 September 2024

    7.0
    Good
    • Business trip
    • Solo traveller
    • Bed in 6-Bed Female Dormitory Room
    • Stayed 1 night
    • Submitted via mobile

    Bath room

    The bed

    Stayed in September 2024

  • Reviewed: 17 September 2024

    5.0
    I'm certain there are hostels with a better value for money than this one.
    • Leisure trip
    • Solo traveller
    • 6-Bed Mixed Dormitory Room
    • Stayed 2 nights
    • Submitted via mobile

    For the number of people on one given floor, there needs to be at least 5 or so toilets and shower facilities! How can you expect so many people to be ready for checkout by 10:00AM with just one shared toilet and shower facility? Amidst this, cleanliness in them is too much to expect for. Furthermore, for a room that is shared by 6 or more people, why are there only 2 plug points? There needs to be at least one near each bed! Provision of more plug points and toilets and shower facilities would greatly improve the experience of future lodgers.

    Stayed in September 2024

  • Reviewed: 15 September 2024

    7.0
    Breakfast was great! Welcoming & friendly staff are an important asset to any establishment.
    • Leisure trip
    • Solo traveller
    • Bunk Bed in 19-Bed Mixed Dormitory Room
    • Stayed 1 night
    • Submitted via mobile

    No, I did not request a quiet room! I have enough experience to know this is not possible in a shared dorm! What I DID LIKE was the kindness of the young staff member who provided me with earplugs. Thank you👍🏼😀& whose kindness made my stay more pleasant.

    Breakfast was great! I enjoyed it very much. It was made more enjoyable by a friendly, young staff member playing great music @ a comfortable volume.

    Stayed in August 2024

  • Reviewed: 14 September 2024

    5.0
    Cheapest night in central London ever
    • Leisure trip
    • People with friends
    • Bunk Bed in 12-Bed FEMALE Dormitory Room
    • Stayed 1 night
    • Submitted via mobile

    Lighting in bedrooms is poor

    Close to where I needed to be and cheap

    Stayed in September 2024

  • Reviewed: 9 September 2024

    7.0
    Conveniently located with helpful staff
    • Leisure trip
    • Solo traveller
    • Bed in 8-Bed Dormitory Room
    • Stayed 1 night
    • Submitted via mobile

    N/A

    24/7 manned reception and great location

    Stayed in September 2024

  • Reviewed: 6 September 2024

    7.0
    Good
    • Business trip
    • Solo traveller
    • Bed in 12-Bed Mixed Dormitory Room
    • Stayed 5 nights
    • Submitted via mobile

    Relaxed and friendly

    Stayed in September 2024

  • Reviewed: 2 September 2024

    6.0
    Great location
    • Leisure trip
    • Solo traveller
    • Bunk Bed in 19-Bed Mixed Dormitory Room
    • Stayed 7 nights
    • Submitted via mobile

    Mostly the room and so many people coming in and out at all different times but that is the nature. For the price and location there really are no complaints

    The bed I had was actually comfortable. The codes changed daily so you knew you were safe. Although very loud and obviously right in your ear and people constantly coming in and out but hey ho. The Scottish guy was funny. The African cleaner guy I forgot his name was one of the nicest guys I've ever met. Cheap pints also which is always a welcome in today's world

    Stayed in June 2024

  • Reviewed: 1 September 2024

    5.0
    Needs work
    • Leisure trip
    • Solo traveller
    • Bunk Bed in 19-Bed Mixed Dormitory Room
    • Stayed 1 night
    • Submitted via mobile

    Room was similar to a holding cell, badly needed plastering and the beds had very little space, you can only lie down in these beds A bit of work on the walls and this place could be decent

    Breakfast left a lot to be desired but was only £3 Check in and check out was simple Could hang around after checkout

    Stayed in September 2024

  • Reviewed: 30 August 2024

    5.0
    Never again
    • Leisure trip
    • People with friends
    • Bed in 6-Bed Female Dormitory Room
    • Stayed 4 nights
    • Submitted via mobile

    It was a very bad hostel experience for me. -the water doesn't even run in the showers on the 2nd floor -it was dirty especially the bathrooms, hairs everywhere even though they 'clean regularly' -some of the staff members were way too intrusive and inappropriate, entering the women's dorm with no evident reason and without knocking and were semi harrassing us by imposing themselves on us (they wanted to join us to carni) and by offering us a drink -the room was way too small and is advertized as a 6 bedroom female dorm, but there are 7 beds... -there is barely any room to store your stuff in and many of the beds don't have charging ports in the vicinity -my friend got bitten by what we presume were bed bugs (by the pattern, bite size, etc) -the code keeps changing so everytime you have to ask for the new code of the day. I guess it's good for safety but it is not very convenient -there were a couple of weird people staying at the hostel, some were singing and playing the guitar in the hallways on the stairs at night while others were just creepy I could go on but I'll leave it at this In short even though it was affordable it's definitely not worth it in my opinion

    The people at reception were okay (the girl and the guy in glasses) The location is pretty good and the area is calm at night There's also many restaurants and supermarkets in the area You can keep your luggage in the storage room for free before check in, mind you after check out it's a paid service

    Stayed in August 2024

  • Reviewed: 22 August 2024

    7.0
    Quaint Dickensian Hostel in Plush part of Town
    • Leisure trip
    • Solo traveller
    • Bed in 12-Bed Mixed Dormitory Room
    • Stayed 1 night
    • Submitted via mobile

    Snorer in room No bacon & eggs in morning Had to wait ages for breakfast as there was noone behind the counter they were upstairs and the man with access wouldn't give me any utensils

    Nice receptionist took me to room gave induction Good breakfast in morning Towels available to buy Characterful nice decor Great location in lovely area of London

    Stayed in July 2024

  • Reviewed: 12 August 2024

    7.0
    Friendly hostel with central location.
    • Leisure trip
    • Solo traveller
    • Bunk Bed in 15-Bed Mixed Dormitory Room
    • Stayed 2 nights
    • Submitted via mobile

    For the price no complaints.

    Great location and really friendly staff. Excellent value for money.

    Stayed in August 2024

  • Reviewed: 6 August 2024

    5.0
    It's fine for a short stay if you don't have any other options
    • Leisure trip
    • Solo traveller
    • Bunk Bed in 12-Bed FEMALE Dormitory Room
    • Stayed 2 nights

    The bathroom facilities were dodgy, as were the beds (and had no curtains). There were not enough lockers - 9 beds but only 8 lockers and 4 of them had doors you could lock. Staff had weird vibes (not lovely for a solo female traveler), and cleaners came to mop the room at 9pm. Downstairs at the bar smelt weird too. It wasn't unsafe, but you can find much nicer hostels for the same price.

    The location was good, and there is also a cheap breakfast available.

    Stayed in July 2024

  • Reviewed: 2 August 2024

    5.0
    Passable
    • Leisure trip
    • Group
    • Bunk Bed in 19-Bed Mixed Dormitory Room
    • Stayed 4 nights
    • Submitted via mobile

    The beds have bed bugs.

    The staff is really helpful and the location is great!

    Stayed in August 2024

  • Reviewed: 26 July 2024

    7.0
    Need curtains for individual beds
    • Business trip
    • Solo traveller
    • Bed in 6-Bed Female Dormitory Room
    • Stayed 1 night
    • Submitted via mobile

    Need curtains for individual beds

    Need curtains for individual beds

    Stayed in July 2024

  • Reviewed: 22 July 2024

    5.0
    Passable
    • Leisure trip
    • People with friends
    • Bed in 12-Bed Mixed Dormitory Room
    • Stayed 3 nights
    • Submitted via mobile

    not enough electrical outlet in rooms, beds not comfortable and i found some bugs in the bed

    location was good

    Stayed in July 2024

  • Reviewed: 17 July 2024

    6.0
    Hostel Experience
    • Leisure trip
    • Solo traveller
    • Bunk Bed in 19-Bed Mixed Dormitory Room
    • Stayed 1 night
    • Submitted via mobile

    Kinda rude receptionist, stuffy, snorers, no hot breakfast, cramped bathrooms, no shower stuff

    TV, big bed, camaraderie, good breakfast, good value

    Stayed in July 2024

  • Reviewed: 15 July 2024

    5.0
    Just there
    • Business trip
    • Solo traveller
    • Bed in 6-Bed Female Dormitory Room
    • Stayed 1 night
    • Submitted via mobile

    The property is so dirty. I was irritated and couldn’t wait for the next morning to come so I could check out . The photos on google and realluge aren’t thesame.

    Just the staff

    Stayed in July 2024

  • Reviewed: 12 July 2024

    6.0
    Pleasant
    • Leisure trip
    • Solo traveller
    • Bunk Bed in 12-Bed FEMALE Dormitory Room
    • Stayed 3 nights
    • Submitted via mobile

    The three layered bunk beds were so uncomfortable.

    Great location (close to 3 tube stations) and very friendly staff.

    Stayed in July 2024

  • Reviewed: 8 July 2024

    5.0
    Passable
    • Solo traveller
    • Bunk Bed in 19-Bed Mixed Dormitory Room
    • Stayed 1 night
    • Submitted via mobile

    Some of stuff no good no helping

    Stuff should be good talking with the guest

    Stayed in June 2024

  • Reviewed: 2 July 2024

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Bunk Bed in 19-Bed Mixed Dormitory Room
    • Stayed 7 nights
    • Submitted via mobile

    You need code to rooms everyday because its changed everyday which i suppose for safety with it being the size of the hostels the shower rooms are small. People leaving their stuff in the bathroom and u need a some kind of holder to put you shampoo and conditioner on so u don't have to bend down

    The staff were friendly. The beds comfortable. Location not too far from main road

    Stayed in June 2024

Showing 1 – 25

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