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  5. Reviews of The Phoenix Hostel

Reviews of The Phoenix Hostel

6 Daventry Street, Westminster Borough, London, NW1 5NX, United Kingdom

#893 of 1,019 hotels in London

Guests' Choice

Review score

Based on 1387 hostel reviews

6.5

Score breakdown

  • Cleanliness

    6.6

  • Comfort

    6.6

  • Location

    8.3

  • Facilities

    6.6

  • Staff

    8.1

  • Value for money

    7.4

  • Free WiFi

    6.9

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Showing 1 – 25

  • Reviewed: 19 September 2024

    7.0
    Good
    • Business trip
    • Solo traveller
    • Bed in 6-Bed Female Dormitory Room
    • Stayed 1 night
    • Submitted via mobile

    Bath room

    The bed

    Stayed in September 2024

  • Reviewed: 17 September 2024

    5.0
    I'm certain there are hostels with a better value for money than this one.
    • Leisure trip
    • Solo traveller
    • 6-Bed Mixed Dormitory Room
    • Stayed 2 nights
    • Submitted via mobile

    For the number of people on one given floor, there needs to be at least 5 or so toilets and shower facilities! How can you expect so many people to be ready for checkout by 10:00AM with just one shared toilet and shower facility? Amidst this, cleanliness in them is too much to expect for. Furthermore, for a room that is shared by 6 or more people, why are there only 2 plug points? There needs to be at least one near each bed! Provision of more plug points and toilets and shower facilities would greatly improve the experience of future lodgers.

    Stayed in September 2024

  • Reviewed: 15 September 2024

    7.0
    Breakfast was great! Welcoming & friendly staff are an important asset to any establishment.
    • Leisure trip
    • Solo traveller
    • Bunk Bed in 19-Bed Mixed Dormitory Room
    • Stayed 1 night
    • Submitted via mobile

    No, I did not request a quiet room! I have enough experience to know this is not possible in a shared dorm! What I DID LIKE was the kindness of the young staff member who provided me with earplugs. Thank you👍🏼😀& whose kindness made my stay more pleasant.

    Breakfast was great! I enjoyed it very much. It was made more enjoyable by a friendly, young staff member playing great music @ a comfortable volume.

    Stayed in August 2024

  • Reviewed: 14 September 2024

    5.0
    Cheapest night in central London ever
    • Leisure trip
    • People with friends
    • Bunk Bed in 12-Bed FEMALE Dormitory Room
    • Stayed 1 night
    • Submitted via mobile

    Lighting in bedrooms is poor

    Close to where I needed to be and cheap

    Stayed in September 2024

  • Reviewed: 9 September 2024

    7.0
    Conveniently located with helpful staff
    • Leisure trip
    • Solo traveller
    • Bed in 8-Bed Dormitory Room
    • Stayed 1 night
    • Submitted via mobile

    N/A

    24/7 manned reception and great location

    Stayed in September 2024

  • Reviewed: 6 September 2024

    7.0
    Good
    • Business trip
    • Solo traveller
    • Bed in 12-Bed Mixed Dormitory Room
    • Stayed 5 nights
    • Submitted via mobile

    Relaxed and friendly

    Stayed in September 2024

  • Reviewed: 6 September 2024

    8.0
    Friendly, Welcoming Venue With Great Transport Connections
    • Business trip
    • Solo traveller
    • Bed in 12-Bed Mixed Dormitory Room
    • Stayed 2 nights

    The rooms could use more locker facilities. Lads that leave their socks on the floor, especially when you have a bottom bunk. Does need more sockets closer to the bunks.

    Some of the decor is dated, so don't expect the Hilton or a Ritz on a budget. If you want an affordable and welcoming venue, with it's own Bar. On the foot step of Central London with great Transport connections. Ta-Da. (Stone throw between Edgware Road, Marylebone and Baker Street, Even 18 Bus to Euston) On you're arrival you could be welcomed by friendly and helpful staff Norbet, Ryan or Ella. The place does have a 24 hour reception, with the access to the rooms being behind a secure door. Even the room doors have there own codes. The place is kept as clean as possible by the housekeeping. Continetial Breakfast in the bar for £3 or also a walk around the corner to Tescos.

    Stayed in August 2024

  • Reviewed: 2 September 2024

    6.0
    Great location
    • Leisure trip
    • Solo traveller
    • Bunk Bed in 19-Bed Mixed Dormitory Room
    • Stayed 7 nights
    • Submitted via mobile

    Mostly the room and so many people coming in and out at all different times but that is the nature. For the price and location there really are no complaints

    The bed I had was actually comfortable. The codes changed daily so you knew you were safe. Although very loud and obviously right in your ear and people constantly coming in and out but hey ho. The Scottish guy was funny. The African cleaner guy I forgot his name was one of the nicest guys I've ever met. Cheap pints also which is always a welcome in today's world

    Stayed in June 2024

  • Reviewed: 1 September 2024

    5.0
    Needs work
    • Leisure trip
    • Solo traveller
    • Bunk Bed in 19-Bed Mixed Dormitory Room
    • Stayed 1 night
    • Submitted via mobile

    Room was similar to a holding cell, badly needed plastering and the beds had very little space, you can only lie down in these beds A bit of work on the walls and this place could be decent

    Breakfast left a lot to be desired but was only £3 Check in and check out was simple Could hang around after checkout

    Stayed in September 2024

  • Reviewed: 30 August 2024

    5.0
    Never again
    • Leisure trip
    • People with friends
    • Bed in 6-Bed Female Dormitory Room
    • Stayed 4 nights
    • Submitted via mobile

    It was a very bad hostel experience for me. -the water doesn't even run in the showers on the 2nd floor -it was dirty especially the bathrooms, hairs everywhere even though they 'clean regularly' -some of the staff members were way too intrusive and inappropriate, entering the women's dorm with no evident reason and without knocking and were semi harrassing us by imposing themselves on us (they wanted to join us to carni) and by offering us a drink -the room was way too small and is advertized as a 6 bedroom female dorm, but there are 7 beds... -there is barely any room to store your stuff in and many of the beds don't have charging ports in the vicinity -my friend got bitten by what we presume were bed bugs (by the pattern, bite size, etc) -the code keeps changing so everytime you have to ask for the new code of the day. I guess it's good for safety but it is not very convenient -there were a couple of weird people staying at the hostel, some were singing and playing the guitar in the hallways on the stairs at night while others were just creepy I could go on but I'll leave it at this In short even though it was affordable it's definitely not worth it in my opinion

    The people at reception were okay (the girl and the guy in glasses) The location is pretty good and the area is calm at night There's also many restaurants and supermarkets in the area You can keep your luggage in the storage room for free before check in, mind you after check out it's a paid service

    Stayed in August 2024

  • Reviewed: 30 August 2024

    8.0
    Clean.Convenient .Central.
    • Leisure trip
    • Solo traveller
    • Bed in 6-Bed Female Dormitory Room
    • Stayed 1 night

    Nothing

    Room very comfortable plenty of space and fresh bedlinen, windows you can open wide for fresh air in all rooms.Breakfast is budget cereal toast coffee but you also get banana and orange to keep your vitamins up while travelling.

    Stayed in August 2024

  • Reviewed: 28 August 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Bunk Bed in 19-Bed Mixed Dormitory Room
    • Stayed 3 nights
    • Submitted via mobile

    Rainy weather, no everything was fine. 😊

    Friendly atmosphere & lovely staff.

    Stayed in August 2024

  • Reviewed: 22 August 2024

    8.0
    Peaceful,
    • Leisure trip
    • Solo traveller
    • Bunk Bed in 19-Bed Mixed Dormitory Room
    • Stayed 1 night
    • Submitted via mobile

    Not the place related but people that are also there .. Hmm I asked what the time was for my phone when it died so I put it on charge and asked the other ladies when they was awake and doing stuff but they ignored me and didn’t say anything.. I’m not sure if this was specifically because they didn’t want to speak to anyone and wanted complete silence. I did myself .. but it’s like I just needed to know the time because we had to leave at 10 so I didn’t want to oversleep

    I had the best sleep in my whole life here!!, didn’t expect it. The mattress was so relaxing and peaceful I could sleep all day, no one bothering you , peaceful, felt safe, relaxed, calm and did my own thing, I didn’t expect to like it so much. Though I am use to big hotels and fancy ones. This was so much more peaceful and friendly. Down to earth people that run this. I liked this vibe, it was inside a pub, great location near the station. When I went inside there was a friendly man running the place, made it easy and gave me the right information, had a good chat, when I went to the room, it was quiet , you could hear the weather outside and a pretty view. Honestly I enjoyed my time here!! I’m so glad I stayed the night.

    Stayed in August 2024

  • Reviewed: 22 August 2024

    7.0
    Quaint Dickensian Hostel in Plush part of Town
    • Leisure trip
    • Solo traveller
    • Bed in 12-Bed Mixed Dormitory Room
    • Stayed 1 night
    • Submitted via mobile

    Snorer in room No bacon & eggs in morning Had to wait ages for breakfast as there was noone behind the counter they were upstairs and the man with access wouldn't give me any utensils

    Nice receptionist took me to room gave induction Good breakfast in morning Towels available to buy Characterful nice decor Great location in lovely area of London

    Stayed in July 2024

  • Reviewed: 20 August 2024

    8.0
    comfortable
    • Leisure trip
    • Solo traveller
    • Bunk Bed in 12-Bed FEMALE Dormitory Room
    • Stayed 1 night
    • Submitted via mobile

    the room was very dark but cozy nontheless

    nice people in a welcoming, but also touristy area. reception is open 24/7

    Stayed in August 2024

  • Reviewed: 12 August 2024

    7.0
    Friendly hostel with central location.
    • Leisure trip
    • Solo traveller
    • Bunk Bed in 15-Bed Mixed Dormitory Room
    • Stayed 2 nights
    • Submitted via mobile

    For the price no complaints.

    Great location and really friendly staff. Excellent value for money.

    Stayed in August 2024

  • Reviewed: 9 August 2024

    8.0
    Very good
    • Solo traveller
    • Bunk Bed in 12-Bed FEMALE Dormitory Room
    • Stayed 1 night
    • Submitted via mobile

    Value for money

    Stayed in August 2024

  • Reviewed: 6 August 2024

    5.0
    It's fine for a short stay if you don't have any other options
    • Leisure trip
    • Solo traveller
    • Bunk Bed in 12-Bed FEMALE Dormitory Room
    • Stayed 2 nights

    The bathroom facilities were dodgy, as were the beds (and had no curtains). There were not enough lockers - 9 beds but only 8 lockers and 4 of them had doors you could lock. Staff had weird vibes (not lovely for a solo female traveler), and cleaners came to mop the room at 9pm. Downstairs at the bar smelt weird too. It wasn't unsafe, but you can find much nicer hostels for the same price.

    The location was good, and there is also a cheap breakfast available.

    Stayed in July 2024

  • Reviewed: 2 August 2024

    5.0
    Passable
    • Leisure trip
    • Group
    • Bunk Bed in 19-Bed Mixed Dormitory Room
    • Stayed 4 nights
    • Submitted via mobile

    The beds have bed bugs.

    The staff is really helpful and the location is great!

    Stayed in August 2024

  • Reviewed: 26 July 2024

    7.0
    Need curtains for individual beds
    • Business trip
    • Solo traveller
    • Bed in 6-Bed Female Dormitory Room
    • Stayed 1 night
    • Submitted via mobile

    Need curtains for individual beds

    Need curtains for individual beds

    Stayed in July 2024

  • Reviewed: 26 July 2024

    8.0
    Very good
    • Solo traveller
    • Bunk Bed in 19-Bed Mixed Dormitory Room
    • Stayed 1 night
    • Submitted via mobile

    Location, ambience of the hostel

    Stayed in July 2024

  • Reviewed: 22 July 2024

    8.0
    Interesting Central Busy Good fun
    • Leisure trip
    • Solo traveller
    • 6-Bed Mixed Dormitory Room
    • Stayed 2 nights

    If they took the lockers out of the rooms I'd prefer it as some people come in late and bang the doors but thats a minor thing.And yes do not leave laptops and phones unattended thinking others will look after them for you, you're old enough to travel you're old enough to take care of your own belongings.Drunk and happy is not an excuse for leaving your stuff all around the place.

    Rooms tend to get busy so don't turn up expecting to pay cash and get a bed.You have to book online.Even if you have fistfuls of cash..you have to book online and you MUST have proper ID.The location is very very central just behind Marble Arch and within easy reach of busy Edgware Road with its fresh fruit market and Marylebone the other side which has classy restaurants. One tip dont pull out you mobile or wallet in public or use bank cashpoints which are outside the banks.The local people are lovely but it is a very busy central London area so as with all busy cities act accordingly and use Marylebone side tube at night.Nice bar with good choice of drinks alcoholic and otherwise.No fridge.No cooking.Just microwave.

    Stayed in July 2024

  • Reviewed: 22 July 2024

    5.0
    Passable
    • Leisure trip
    • People with friends
    • Bed in 12-Bed Mixed Dormitory Room
    • Stayed 3 nights
    • Submitted via mobile

    not enough electrical outlet in rooms, beds not comfortable and i found some bugs in the bed

    location was good

    Stayed in July 2024

  • Reviewed: 21 July 2024

    8.0
    good
    • Leisure trip
    • Solo traveller
    • Bed in 6-Bed Female Dormitory Room
    • Stayed 3 nights

    a little dirty.

    Room, staff, people, location

    Stayed in July 2024

Showing 1 – 25

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