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  5. Reviews of The Penthouse Collection by EPIC

Reviews of The Penthouse Collection by EPIC

Fenwick Street, Liverpool, L2 7QH, United Kingdom

#104 of 651 Holiday rentals in Liverpool

Guests' Choice

Review score

Based on 125 apartment reviews

8.7

Score breakdown

  • Cleanliness

    9.3

  • Comfort

    9.0

  • Location

    9.5

  • Facilities

    8.8

  • Staff

    8.8

  • Value for money

    9.2

  • Free WiFi

    10.0

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Showing 1 – 25

  • Reviewed: 24 September 2024

    9.0
    good time here, I will be back again if I am in Liverpool.
    • Leisure trip
    • Group
    • Two-Bedroom Apartment
    • Stayed 1 night

    nothing complain

    Clean and Spacious Room for 4 people. Facility is good with all equipments. Location also great.

    Stayed in September 2024

  • Reviewed: 23 September 2024

    9.0
    it was a nice stay.
    • Leisure trip
    • Family with young children
    • Penthouse Apartment
    • Stayed 1 night

    It was confusing at first to locate the apartment, would be better if there's sign near the lift

    i like the location of the property. it was big and comfortable for my family

    Stayed in September 2024

  • Reviewed: 18 September 2024

    9.0
    Gorgeous penthouse, loads of space
    • Leisure trip
    • Family with young children
    • Penthouse Apartment
    • Stayed 3 nights

    There was a bar/restaurant to the side of the building we were in, and there was a rubbish collection of the leftover glasses from this establishment collected every morning around 5.30am which is not ideal.

    The penthouse itself is very luxurious and spacious. We had ample room for all of our guests and it was very easy to get to the location itself as well as get into the building/penthouse. It was brilliant to have different areas for relaxing in as well. The location is excellent, a very close walk to all major amenities.

    Stayed in August 2024

  • Reviewed: 10 September 2024

    8.0
    Nice place
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment
    • Stayed 1 night
    • Submitted via mobile

    Not really consistent with the last time I stayed Didn’t bring milk as last time this was provided however this time there wasn’t any but not a big issue as there is a shop close by. No toilet roll and the toilet wasn’t unlocked, not big issues but given the price paid you’d expect this to be done really. I’ve stayed here before in apartment 10 which was lovely, this room (5) just wasn’t the same standard or as nice in my opinion despite the rooms costing the same amount of money so it was a bit disappointing as I’d booked this as a birthday present. But again no major issues really.

    Staff were lovely - didn’t have toilet roll or the bottom floor toilet unlocked when we arrived but the staff were helpful when I called up. The rooms are lovely and finished to a high standard Really good location

    Stayed in September 2024

  • Reviewed: 8 September 2024

    9.0
    Fantastic apartment!!!
    • Leisure trip
    • Group
    • Penthouse Apartment
    • Stayed 2 nights
    • Submitted via mobile

    Green emergency lighting in bedrooms did make it difficult to sleep, everyone mentioned this after the first night. Need to be dimmer or in the hallway. No washing up/cleaning equipment. Had to go and buy cloths, washing liquid, ect.

    The apartment was incredible, more than we could have asked for for our girls weekend!!! Everywhere was clean and looked after. Beds were extremely comfortable. Kitchen well stocked with plates, glasses, cutlery, ect. Location was fab, short walk into the city. Easy to gain access, loved having a code rather than a physical key as this made it easier for the group to split.

    Stayed in September 2024

  • Reviewed: 5 September 2024

    8.0
    Perfect location, clean, spacious and comfy
    • Leisure trip
    • Group
    • Penthouse Apartment
    • Stayed 2 nights
    • Submitted via mobile

    No toaster in the kitchen and a grill that was over complicated with no instructions. The water for a bath not very hot.

    Location was fantastic, it was really clean and very comfortable.

    Stayed in September 2024

  • Reviewed: 2 September 2024

    10
    Beautifully spacious and modern , would definitely recommend
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment
    • Stayed 1 night
    • Submitted via mobile

    There was no bin In the kitchen and the lift was tiny.

    Lovely and spacious , did not expect 2 floors for the money. Ideally located and modern.

    Stayed in August 2024

  • Reviewed: 28 August 2024

    10
    Great location, spotless and huge!
    • Leisure trip
    • Group
    • Penthouse Apartment
    • Stayed 3 nights
    • Submitted via mobile

    Wash the windows please!!! Sinks in bathrooms were tiny!

    Plenty of space and great location!!!

    Stayed in August 2024

  • Reviewed: 28 August 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Penthouse Apartment
    • Stayed 1 night
    • Submitted via mobile

    None

    Easy to find, on street parking is free After 6pm, size is good

    Stayed in August 2024

  • Reviewed: 27 August 2024

    10
    Would highly recommend for a group booking and great location!
    • Leisure trip
    • Group
    • Penthouse Apartment
    • Stayed 2 nights
    • Submitted via mobile

    3 of the 4 rooms have bright green emergency lights which lite the room up when trying to sleep- sleep masks were needed but it wasn’t a problem using these.

    Amazing apartment over 3 floors! We had a group of 12 people so was perfect. Great location in the centre of Liverpool. Great facilities, everything we needed was there. Had the most amazing time celebrating my hen do. The staff were extremely responsive over instant message. Thank you again!

    Stayed in August 2024

  • Reviewed: 27 August 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Penthouse Apartment
    • Stayed 2 nights
    • Submitted via mobile

    Great place highly recommend!!

    Stayed in August 2024

  • Reviewed: 24 August 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Penthouse Apartment
    • Stayed 2 nights

    Wifi didn't work.

    Stayed in June 2024

  • Reviewed: 23 August 2024

    10
    Very good company and very good if you want a good place to stay in Liverpool town centre
    • Business trip
    • People with friends
    • Two-Bedroom Apartment
    • Stayed 1 night
    • Submitted via mobile

    Nothing,

    Clean and very spacious

    Stayed in August 2024

  • Reviewed: 21 August 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Two-Bedroom Apartment
    • Stayed 2 nights
    • Submitted via mobile

    There was nothing to fault with the accommodation or service.

    The apartment was very clean and spacious and well decorated. It was an ideal location and I would highly recommend it.

    Stayed in August 2024

  • Reviewed: 16 August 2024

    10
    Amazing
    • Leisure trip
    • Group
    • Penthouse Apartment
    • Stayed 3 nights
    • Submitted via mobile

    Cant fault it at all!

    Amazing Location, Super Clean, Spacious, Had everything you'd need & Would definitley stay here again

    Stayed in August 2024

  • Reviewed: 16 August 2024

    8.0
    Very elegant spacious apartment for 3 guests and a great location. Close to lots of amenities.
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment
    • Stayed 2 nights

    The sinks in all the bathrooms were so tiny and you had to be careful when turning the taps on as the water would rush out onto the floor. There was no aircon but appreciate this is a listed building. The fan in main bathroom wasn't working. No hooks to hang towels in either bathroom which is a bug bear of mine. 'City Noise' kept one of the guests awake but you can't escape it in a city. The two sofa's were modular and not terribly comfortable because they separate in the middle.

    The location was great, the space was amazing, I was truly gobsmacked by the size and really liked the separation between bedroom and living area for three of us. Two bathrooms and 3 toilets is great when you have multiple guests. When you enter the main building there is a lift to all floors, but it was tiny so we preferred the stairs. Check-in was super easy but we weren't given check-out details so did what we've done in other apartments, left it spotless. There are several restaurants, coffee shops, and a Sainsburys very close by. Moose coffee house is just around the corner which does amazing breakfasts but if you prefer to cook the kitchen has everything you need. We had a Nespresso but no pods and non were provided so bring your own.

    Stayed in August 2024

  • Reviewed: 12 August 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Penthouse Apartment
    • Stayed 1 night
    • Submitted via mobile

    We couldn't get access until after 4pm because they were still cleaning the place. It's located above or near a bar so we could hear music until 11pm to 12am, so not ideal

    The flat was great, very clean and nicely presented.

    Stayed in May 2024

  • Reviewed: 12 August 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Penthouse Apartment
    • Stayed 1 night
    • Submitted via mobile

    Only 2 tumbler glasses provided for drinks. Only me and husband stayed but would have been useful to have nicer glasses for champagne.

    Location fantastic, check in easy to do. Beautiful property with good layout.

    Stayed in August 2024

  • Reviewed: 8 August 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Penthouse Apartment
    • Stayed 1 night
    • Submitted via mobile

    Excellent, clean and spacious apartment.

    Stayed in August 2024

  • Reviewed: 7 August 2024

    8.0
    Highly recommend this property
    • Leisure trip
    • People with friends
    • Penthouse Apartment
    • Stayed 2 nights
    • Submitted via mobile

    Not a dislike. We had no bath towels. But were provided with them as soon as I made them aware. WiFi is poor in living area and when you have kids with you the kids whinge when no internet. Smart TV would not connect either. Works fine in bedroom downstairs though.

    Location is excellent. Close to everything. Very clean. Very surprised by property in a good way. Would definitely stay here again. Liverpool surprised me, again, in a very good way

    Stayed in August 2024

  • Reviewed: 5 August 2024

    10
    Lovely big comfortable apartment
    • Leisure trip
    • Family with young children
    • Penthouse Apartment
    • Stayed 1 night

    We had a lovely big apartment for our stay. The kids were blown away running around going wow. The location is cool right in the center of Liverpool. We could even see one of the Liverbirds on top of the Liverbuilding from one of the rooms. Having a code to enter the building and the apartment was a real bonus.

    Stayed in July 2024

  • Reviewed: 2 August 2024

    8.0
    Overall good stay and would recommend
    • Leisure trip
    • Group
    • Penthouse Apartment
    • Stayed 3 nights
    • Submitted via mobile

    We noticed one bed was broken after getting in it on the night so called to discuss the following morning and staff were a bit rude saying we should of reported it immediately but we obviously hadn’t noticed it on check in, they sent a maintenance person while we were out and it was fixed on our return. Bright emergency lighting in every room was annoying when trying to sleep and the bins being emptied in the main street at 5am each morning woke us up.

    Good location, easy to access, well equipped kitchen, comfy beds, good layout at a reasonable price. Just recommend checking the apartment on arrival for damage and notifying straight away as it’s a hefty fee they hold on your card.

    Stayed in July 2024

  • Reviewed: 1 August 2024

    8.0
    My family enjoyed our stay and will stay again. Liverpool is a great City !!!
    • Leisure trip
    • Family with young children
    • Penthouse Apartment
    • Stayed 2 nights

    The only thing I can say is USB points should have been added.

    The apartment was very good, No issues or complaint

    Stayed in July 2024

  • Reviewed: 29 July 2024

    9.0
    Just great
    • Leisure trip
    • People with friends
    • Two-Bedroom Apartment
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Central, clean, modern

    Stayed in July 2024

Showing 1 – 25

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