1-2 Queens Garden, Westminster Borough, London, W2 3BA, United Kingdom
#262 of 1,012 hotels in London
Guests' ChoiceBased on 4400 hotel reviews
8.4Cleanliness
8.8
Comfort
9.0
Location
9.0
Facilities
8.5
Staff
8.9
Value for money
8.0
Free Wifi
8.4
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: June 5, 2024
Carl-viggo
SwedenThe breakfast is too complicated. I believe you can have a healthy and sustainable breakfast without making it so complicated. Keep it simple! So much better.
In general a very good experience. Very nice and personal staff. Excellent room.
Stayed in June 2024
Reviewed: June 4, 2024
Chun
MalaysiaThe thing we don’t satisfy is cashless payment. We decide to have breakfast in one of the mornings and we are required to pay in advance, by card only. We hope hotel can open one option to accept cash , provide convenience for guests who have concern to use credit card.
Comfortable rooms for a family to stay. It’s very hard to find a hotel for 4 ppl stay especially we hope to have two rooms linked together. A bit far from Paddington station but it is not a big issue. We will consider to stay again in our next trip to London.
Stayed in May 2024
Reviewed: June 2, 2024
Lisa
SwedenNoise from the street, nowhere to put luggage in room, water did not drain correctly in shower
Good location in nice neighbourhood, walking distance to Kensigton gardens, Notting hill and several metro stations. Clean. Nicely decorated.
Stayed in May 2024
Reviewed: June 1, 2024
Stedman
AustraliaSecond time I stayed in May due to an unexpected issue which delayed a flight home. The marketing of the hotel rooms, e.g. website photos, descriptions, does not provide warning that some of the rooms are in the basement with the only natural light through a light well. I would never book such a room if this was more clearly described as a possibility with the room category picked in booking. Staff were good first time in moving my wife and I after one night to a nicer room with a view but at the cost of losing the kingside bed. Second booking, a better room offered from the outset with kingside bed.
The staff, location, a relatively new hotel with the benefits that go,with that compared to older hotels in London, with smart though casual feel.
Stayed in May 2024
Reviewed: June 1, 2024
James
DenmarkThe breakfast. No ceteals or fruit, only cooked food. The room was very small.
It was OK, but expensive
Stayed in May 2024
Reviewed: June 1, 2024
Samantha
United States of AmericaHaving to book a spot in the gym. I understand it is small but it’s inconvenient. Rooms are a little small with not a whole lot of storage options but it’s expected in the city.
Beautiful rooms, comfortable bed. The rooms AC was amazing. Great location a short walk from Paddington and Kensington gardens.
Stayed in May 2024
Reviewed: May 31, 2024
Ro
United KingdomTiny rooms, beds are comfortable but very small ,the whole place feels claustrophobic
Great location and very clean
Stayed in May 2024
Reviewed: May 30, 2024
R
United KingdomWhilst the hotel and room where great and I must say that, there were just a couple of things that could have been better. There was nowhere to hang your clothes or towels in the bathroom. The bins had a paper bag in them, so you had to use your hands to actually use the bins. Either bigger bins or remove the paper.... such a waste of paper. The basin in the bathroom is positioned in such a way that you bang your head coming up to shelf directly above it. The pricelist of foods in the fridge and cupboard was daunting especially as half the items were missing when we arrived and that £50 is taken on your card the moment you check in. I did have to point this out at checkout to ensure I was not charged for these items.
Location is perfect, really nice area. The staff greeted us with a courteous manner and were most helpful. The room was big and on the ground floor and easily accessible.
Stayed in May 2024
Reviewed: May 30, 2024
Piccininni
Italythe sink in the bathroom is too small and its impossible to wash your face without flooding the floor and the pillows are not very comfy
location staff design mattress
Stayed in May 2024
Reviewed: May 29, 2024
Julie
United States of AmericaThe size and position of the sink was impractical. The towels were rough.
Great breakfast. Filtered water in room and on each floor. Sauna & salt room.
Stayed in May 2024
Reviewed: May 28, 2024
Yasmin
United KingdomThe room was small and there was no mirror in the bedroom, so could only get ready in the bathroom. The service for breakfast was horrendous and the man who served us was very rude.
The decor was lovely and the bed was comfortable. The receptionist was very friendly and helpful when we checked in.
Stayed in April 2024
Reviewed: May 27, 2024
Mari
FinlandGreat location a few mins walk from Paddington station and Hyde Park. Nice decor and healthy food
Stayed in May 2024
Reviewed: May 27, 2024
Shelly
AustraliaLack of coffee machine in room, coffee on floor not available. Toilets downstairs near gym out of order.
Location great, so close to transport, shops and Hyde/Kensington park.
Stayed in April 2024
Reviewed: May 27, 2024
Thuy
AustraliaRoom was smaller than we hoped, it was hard to have two open luggage’s. There was also not as much natural light and only a small window. Also no option to control heating/cooling, had to contact reception to turn on the heater and even then we couldn’t control the temperature or the fan settings. Bathroom was modern and clean but the sink had limited space and was designed in a way for it hard to not have water splash everywhere when using it.
Hotel was clean, modern and comfortable. All the staff were lovely, always ready with a smile and a greeting from reception to the cafe. Great and easy walking distance to Paddington station and a tube stop as well as Hyde Park. Area was safe at night and we felt comfortable walking at all hours of the day.
Stayed in April 2024
Reviewed: May 26, 2024
Andrew
AustraliaNo fridge in the room.
Good sized room. Comfortable bed and close to Paddington station.
Stayed in May 2024
Reviewed: May 25, 2024
Annabel
NetherlandsAll good, loved it.
Such a nice place: well decorated, super friendly staff, comfortable room.
Stayed in April 2024
Reviewed: May 25, 2024
Katia
United KingdomThe restaurant.
The staff of the hotel is absolutely fantastic; kind, benevolent and helpful. Very professional.
Stayed in May 2024
Reviewed: May 24, 2024
Rebecca
ItalyThe staff was helpful and polite, the room was spacious, clean and had all the amenities. Most of all, despite the room overlooking the road, it was so so quiet at night!
Stayed in May 2024
Reviewed: May 23, 2024
Fiona
SingaporeWe were staying in room 222. The twin bed near the bathroom is sunken in the middle. And we're returning on the 29 May, kindly not to give us the same room - 222. Thanks Fiona
The ambiance of the hotel, I feel very warm and is like a home to me.
Stayed in May 2024
Reviewed: May 22, 2024
Eun
South KoreaIt had a bad sewer smell coming from the bathroom. I had to always close the door and since the room was very small and the bed was right next to the bathroom, there always was a lingering smell despite closing the door. I have no complaint other than the smell but it was a issue that was difficult to deal with
very very good location. room was clean.
Stayed in May 2024
Reviewed: May 21, 2024
Mirjam
NetherlandsLovely location close to the park, subway, station and Notting Hill and other partner the city in good walking distance. Very friendly and helpful staff Great breakfast
Stayed in May 2024
Reviewed: May 19, 2024
Inês
United KingdomBreakfast took almost 1 hour to be served, service not well organised, slow and understaffed. Too pricey for a small room, on floor -1 with no window view.
Well located. Good hotel concept and very well decorated.
Stayed in May 2024
Reviewed: May 18, 2024
Karen
AustraliaNo milk , tea or toilet rolls delivered each day we had to call reception
Great location but very noisy near the pub
Stayed in May 2024
Reviewed: May 14, 2024
Ali
KuwaitNoise
Good location near Paddington station
Stayed in May 2024
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