Esplanade Road, Paignton, TQ4 6BJ, United Kingdom
#15 of 22 hotels in Paignton
Guests' ChoiceBased on 1975 hotel reviews
8.0Cleanliness
8.6
Comfort
8.6
Location
9.3
Facilities
8.2
Staff
8.9
Value for money
8.0
Free WiFi
8.2
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 13 June 2024
Mary
United KingdomNothing that the hotel can change. Parking restrictions in the area affect everything and everywhere you go. The elderly clientele did not stay up long enough to enjoy the entertainment which was a shame for the performers.
We enjoyed our stay very much. Enjoyed the evening entertainment.
Stayed in May 2024
Reviewed: 11 June 2024
Zera
United KingdomBar service poor. Felt sorry for new bar man who was not given any training and left on his own to sort things.
Very nice food, good service. Room was nice and clean Friendly staff and helpful.
Stayed in June 2024
Reviewed: 9 June 2024
Neil
United KingdomInternal bar expensive and not very well staffed
Went half board all meals were very good.,rooms spacious and comfortable, staff friendly and helpful and location ideal
Stayed in June 2024
Reviewed: 4 June 2024
Keith
United KingdomNo air con 😡
Plenty of free parking. Food was good.
Stayed in June 2024
Reviewed: 3 June 2024
Maggie
United KingdomMeal was rushed... no chance to enjoy the meal and relax. I didn't dare put my cutlery down for fear of the dish being swiped away from the table! No breathing space between courses! Also had to chase for someone to serve at the bar
Warm welcome but alot of steps and no real indication where Reception was located. Clean room, comfy and plenty of space even for a single room. Nice meal ... see other notes ...
Stayed in June 2024
Reviewed: 3 June 2024
Valerie
United KingdomRoom 26. SMALL ROOM. Bed base frayed. Beds need replacing. Table lamp wobbly. We had the fan replaced, as it wasn't working. Furniture looking VERY TIRED. Kettle black inside (looked burnt) VERY HOT room. Tea tray not to the standard they USED to provide. CHEAP tea/coffee. NO drinking chocolate, and just packet of 3 biscuits. NO bottled water. Restaurant evening meal was AVERAGE (not very hot). Having to pay for tea/coffee after evening meal. Soap dispenser needed cleaning by sink!
Breakfast was ok. The items ordered, didn't arrive on one of the orders (3 items - 2 arrived) not rocket science. Staff friendly and efficient.
Stayed in June 2024
Reviewed: 2 June 2024
Mae
United KingdomRoom very hot , did not like the 2 beds pushed together
The location was perfect, always wanted to stay
Stayed in June 2024
Reviewed: 2 June 2024
Norman
United KingdomThe parking was ok to a point, the few disabled bay where poorly marked main due rose bushes overgrown the signs, it was noticeable how some small cars had taken up the space of two, possible was of the lack of bay marking.
There was always ample food available at all times. I found the quality of the meals very good; may could have done with a couple extra choice on evening menu. Our room just what we order, direct clear view of the green and sea.
Stayed in June 2024
Reviewed: 1 June 2024
Samuel
United KingdomBooked Both rooms identical and paid for it but couldn't get it
Quite Area
Stayed in May 2024
Reviewed: 31 May 2024
Victoria
United KingdomThe hotel caters largely to an older clientele, but my children certainly still felt welcome. The dinner menu is on the pricier side if you’re not full board. I cannot comment on the leisure facilities as we did not get a chance to use them. (It wasn’t fully booked we were just too busy).
The Palace is extremely good value for money in terms of location and facilities. Cleanliness is top notch as is the standard of breakfast. Staff are incredibly lovely. The room itself was spacious and clean. The carpark perfectly suitable. The location itself, well it’s 20 yards to the beach, park, fair, pier and a 3 minute walk to the high street.
Stayed in May 2024
Reviewed: 28 May 2024
Helen
United KingdomFor the money we paid for three nights bed breakfast and evening meal for three of us i can't say anything bad at all. It was such good value for money!
Lovely rooms and comfy beds, food in the restaurant was cooked perfectly, and always a nice menu choice, Location is fantastic, a few minutes walk from the town and practically on the beach front, Very friendly helpful staff. Enjoyed a morning in the spa. Excellent value for money.
Stayed in May 2024
Reviewed: 28 May 2024
Robert
United KingdomCreeky floorboards throughout the property. Plus the fire alarm went if 7 in the morning on a bank holiday
Swimming pool location and parking
Stayed in May 2024
Reviewed: 27 May 2024
Daryl
United KingdomNothing
Great location. Good bar.
Stayed in May 2024
Reviewed: 27 May 2024
Yvette
United KingdomRoom big but needed updating. Shower poor & outdated. More detail with cleanliness needed, sils and doors very dusty, I dropped a clip dust and rubbish behind units
Location was good. Room size good. Breakfast/dining room nice. Bar area . Having parking
Stayed in May 2024
Reviewed: 27 May 2024
Paul
United KingdomI would say the breakfast was not the best, must be the only hotel left where you can't help yourself to coffee at breakfast, The coffee they had was that nice, think they would be better having a buffet style breakfast where you could help yourself to what you wanted, without have to wait to have an order taken.
Had a really nice room with sea views, the staff were all so helpful nothing to much trouble. The hotel had lots of car parking spaces to park and free. As the hotel is on the sea front and just a short walk to the shops, no need to have to think about driving any where.
Stayed in May 2024
Reviewed: 26 May 2024
Barry
United KingdomBeing on seafront quite noisy from cars, walls in hotel little bit thin
Clean hotel, friendly staff, good choice at breakfast, perfect location on seafront
Stayed in May 2024
Reviewed: 22 May 2024
Martinwzzz
United KingdomHaving to pay to use the pool.
Staff all excellent.
Stayed in May 2024
Reviewed: 20 May 2024
Anita
United KingdomDrains smelt in car park
Position Parking
Stayed in May 2024
Reviewed: 20 May 2024
Peter
United KingdomFood was terrible
Absolutely shocking - so called chefs should be ashamed
Stayed in May 2024
Reviewed: 18 May 2024
John
CanadaAll was good at this hotel. Wednesday evening motorcycle gathering during the summer - a lot of very loud Harley Davidson's ! The entrance to the seaside park where the Harley's gather is unfortunately in front of the hotel. Several hundred motorcycles !!!
The building and grounds. The sea front location. The friendly, helpful and courteous staff. Nice bright, clean , comfortable, well appointed and quiet sea view room ( other than Wednesday evening). Dining facilities for dinner and breakfast are good. Nice afternoon tea on the lawn. We selected this hotel based on good reviews. We would return.
Stayed in May 2024
Reviewed: 15 May 2024
Robert
United KingdomEnjoyed the breakfast you can have continental or cooked breakfast.
Stayed in May 2024
Reviewed: 13 May 2024
A
United KingdomNothing!!!!!
We thought the property was grand to walk into & the garden setting beautiful
Stayed in May 2024
Reviewed: 11 May 2024
Wendy
United KingdomThe hotel is slightly dated and could do with upgrading.
Excellent position right across the road from the pier. Main shopping street a short walk away.
Stayed in May 2024
Reviewed: 11 May 2024
Jeremy
United KingdomRoom a little small Shower old fashioned
Proximity to the sea. View Spa/sauna Parking
Stayed in May 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content