The television never worked properly

The staff were very helpful. The room had everything I needed

Stayed in May 2024

The fact that they cleaned after 4 pm when I could be in the room and the negligence of some maids who left dirty rags on the bed / lack of towel apple.

The location was very good, 1 minute from the metro station and in an excellent area. Breakfast was ok in terms of quality/price ratio and very polite staff.

Stayed in May 2024

Our room was not ready on arrival.

Great location, comfortable and spacious room.

Stayed in April 2024

Room was near the lift and people were chatting outside late at night - door could have better soundproofing. Minor quibble though for what was a great stay

This is my new go-to hotel in London. Stylish, super clean, quiet, with added bonus of lovely pool, gym, bar etc. Plenty of staff to attend to every whim, all very polite and helpful. They even left a bottle of Prosecco in the room for my daughter who was turning 21. We didn't use kitchen facilities but useful in future and the sofa and footstool very comfy. Bed was also very big and comfortable, shower great. All facilities very clean and new. Pool area and changing room were immaculate. I'll definitely stay here again.

Stayed in May 2024

Nothing

Location, decor, facilities and the staff

Stayed in May 2024

Leaving

Everything was extraordinary. The attention to beautiful finish and detail was superlative. The staff were warm, welcoming, helpful and an absolute delight to deal with. Gorgeous rooms, amazing maximalist shared spaces. Ultra glam and wonderfully intuitive. Sensor and mood lighting to assist and highlight gilt ceilings, ultramodern tech, sumptuous linens and bathroom textiles, steam room and sauna, pool large enough to lap and warm enough to recline or wallow. Lounges, bars, restaurant, pop ups. World class gym, wellness and change area. So very much to compliment. And finally it was fun. Lovely fun. Full of quirks and discoveries. Fantastic location. Truly a home away from home. Bravo! The most fun place I’ve ever stayed in.

Stayed in May 2024

Overpriced!

Excellent location

Stayed in May 2024

- The wellbeing service is a bit confusing to book - The reception staff were holding our luggage spilled some liquid in a plastic bag but didn't tell us.

Very good hotel overall

Stayed in March 2024

Everything! The room is comfortable, spacious, and spotlessly clean with a good sized kitchen with everything you need. Great location just around the corner from Gloucester Road tube station. Fabulous facilities, including the pool, sauna and little nooks to have a drink. Tasteful decor and the staff go above and beyond.

Stayed in May 2024

Excellent location for visiting Chelsea Flower Show. Loved our room - comfortable and beautiful interior design.

Stayed in May 2024

Location, comfy beds, THE WATER PRESSURE!

Stayed in April 2024

Need more vegan options on the menus

Relaxing atmosphere , kind staff and ambience and the sustainability of the property

Stayed in May 2024

Nothing

The interiors

Stayed in May 2024

Nothing

The property exceeded our expectations. Spotlessly clean and lovely decor. Close to Tube and a peaceful retreat after a busy few days in London.

Stayed in May 2024

None

Welcoming

Stayed in May 2024

The only thing I’d say is I’m not a lover of the black dark walls, interior was too dark for my liking. The screen divider in the room I thought was unnecessary as it blocked the view of the tv whilst your in bed.

Loved the location. Quiet place no noise stunning interior in the bar and the pool was gorgeous.

Stayed in May 2024

On one occasion my rooms smelled a bit like food, I assumed they had had a long term rental beforehand

Bigger rooms than usual in London. Nice restaurant and I like the fact they have a tiny spa

Stayed in May 2024

We were so busy enjoying the city of London we didn’t get to enjoy the property’s beautiful spa & pool. Next time…

Everything! It was spacious & all the staff were professional & friendly especially Kevin!

Stayed in May 2024

Rooms are a bit small and room service has room for improvement

Excellent location. Large gym and pool. Nice bar

Stayed in May 2024

This was one of the best hotels I have stayed in, in London. The staff are welcoming and want to accommodate you and show you round the hotel. Definitely take up the breakfast for £20. Fills you up for the day, your phone connects to smart tv. Lovely swimming pool, sauna & steam room. Plus they let us check in early as our room was ready.

Stayed in May 2024

Everything fine

Great place, everyone very kind, Kevin in particular

Stayed in May 2024

Design, breakfast, pool, near to train station

Stayed in May 2024

Having two identical room numbers on the same floor was confusing

The room was completely quiet and dark! Even with aircon on, there was no noise. It really was like home from home but only better

Stayed in April 2024

nothing.

Very good location, breakfast a little expensive

Stayed in May 2024