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  5. Reviews of The Norfolk Lodge Hotel

Reviews of The Norfolk Lodge Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Rouge Bouillon, Saint Helier Jersey, JE2 3ZB, United Kingdom

#20 of 20 hotels in Saint Helier Jersey

Guests' Choice

Review Score

Based on 192 hotel reviews

7.7

Score breakdown

  • Cleanliness

    8.6

  • Comfort

    8.3

  • Location

    7.9

  • Facilities

    7.9

  • Staff

    9.0

  • Value for money

    7.7

  • Free Wifi

    7.7

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: June 12, 2024

    7.0
    Overall, met our needs exactly.
    • Leisure trip
    • Family with young children
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Slightly old fashioned. Some serving staff quite abrupt (got our hand slapped for going to use the wrong tongs at breakfast!).

    Location, family friendly, facilities, car parking. Majority of staff very friendly.

    Stayed in June 2024

  • Reviewed: May 29, 2024

    7.0
    Good spot for a few nights break
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 3 nights
    • Submitted from a mobile device

    The hotel is a little dated which comes with older beds etc so not the most comfortable nights sleep but manageable for a few nights.

    Friendly helpful staff, breakfast selection and quality excellent, bar and restaurant food really good. Great location about 20 min walk from the town and harbour and 15 mins taxi from the airport. Great break with young children.

    Stayed in May 2024

  • Reviewed: May 25, 2024

    8.0
    Enjoyable stay in clean hotel
    • Business trip
    • Solo traveler
    • Double Room
    • Stayed 1 night

    View to back flat roofs & small shower room

    Staff very friendly & curtious

    Stayed in May 2024

  • Reviewed: May 20, 2024

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Single Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Single room was quite small and some noise from outside. Not the hotel's fault obviously, but with no aircon I kept the window open. Recycling collection at 530am was a bit of a surprise.

    Friendly staff. Nice breakfast buffet. Everything very clean and pool a bonus.

    Stayed in May 2024

  • Reviewed: May 19, 2024

    9.0
    brillent
    • Leisure trip
    • Group
    • Standard Double or Twin Room
    • Stayed 3 nights

    nothing every thing was very lovely

    all meals were excellent and the staff very helpful

    Stayed in May 2024

  • Reviewed: May 16, 2024

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Single Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Hotel met my needs perfectly in terms of location and value. Buffet breakfast was tasty and additional extras were served by attentive and friendly staff. Single room was adequate for my stay and had good space for clothes. Room was clean and bed was comfortable.

    Stayed in May 2024

  • Reviewed: May 3, 2024

    8.0
    We will be returning in two months time.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights

    No significant adverse to make.

    The Hotel was clean, comfortable and convenient. However, the most outstanding feature of our stay was the hotel staff, who were efficient, polite and most helpful.

    Stayed in April 2024

  • Reviewed: October 6, 2023

    7.0
    Ask for a back room front rooms are rather noisy
    • Leisure trip
    • Solo traveler
    • Single Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Pillows were a bit smelly Windows didn’t shut properly

    Breakfast was good

    Stayed in October 2023

  • Reviewed: September 21, 2023

    8.0
    Loved Jersey and the Hotel was great
    • Leisure trip
    • Group
    • Standard Double or Twin Room
    • Stayed 7 nights

    room is to hot and needs fans or air con . needed ear plugs at night as floor boards room above cracking a lot when walked on.

    Staff were exceptional, so polite nothing to much trouble. Room was cleaned every day. Good position to walk or bus to St Helier Centre.

    Stayed in September 2023

  • Reviewed: September 19, 2023

    8.0
    All in all a very good stay, staff were excellent and go the extra mile to help.
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 7 nights
    • Submitted from a mobile device

    Evening meal very disappointing at the price.It was only a buffet, expected al alacarte menu.

    Service from staff,quality of facilities.

    Stayed in September 2023

  • Reviewed: September 15, 2023

    8.0
    Really nice, and a good holiday
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 5 nights

    Just a bit too far from the sea front

    All the food. Very good

    Stayed in September 2023

  • Reviewed: September 8, 2023

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Single Room
    • Stayed 5 nights
    • Submitted from a mobile device

    Too many stairs

    The pool and the breakfasts

    Stayed in September 2023

  • Reviewed: September 8, 2023

    8.0
    Really enjoyed my few days in Jersey; a beautiful Island!
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 2 nights

    Stairs - not conducive for elderly persons

    Bed was comfortable, staff were lovely. Great breakfast choices and dinner was very good.

    Stayed in August 2023

  • Reviewed: September 2, 2023

    9.0
    We had a lovely stay & definitely would come & visit again
    • Leisure trip
    • Family with young children
    • Standard Double or Twin Room
    • Stayed 4 nights
    • Submitted from a mobile device

    The only thing I would say about the breakfast is that things kept running out & there were a couple of grumpy staff if you asked them to replenish what had run out.

    The rest of the staff were really friendly & bar staff were excellent

    Stayed in August 2023

  • Reviewed: August 27, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Some of the other areas bar/dinner appeared to be a little drab and rundown - could do with some TLC. This area in the evening did not quite have the positive/lively atmosphere we'd have liked, so resorted to going elsewhere.

    Staff were very friendly and accommodating. Good sized spacious room with all the expected facilities and clean. Good value for money and everything you'd expect - very functional.

    Stayed in August 2023

  • Reviewed: August 7, 2023

    9.0
    We enjoyed our stay very much - and found the staff very welcoming and the venue very comfortable
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 4 nights

    Staff very efficient and friendly

    Stayed in August 2023

  • Reviewed: August 2, 2023

    8.0
    A friendly atmosphere with good facilities.
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 4 nights
    • Submitted from a mobile device

    There are lots of stairs which made it cry difficult to come in and out of he boring with a baby. Children who can walk/toddle would be fine but it was a it to juggle with a little one. The travel cot needed to have a mattress and did not meet safe sleep standards for a baby but it was evident he the hotel staff had definitely tried their best and I appreciate that.

    Staff were lovely and very helpful. The room was clean and rooms were checked with necessities replenished each day. Te pool was well kept and a lovely extra. The breakfast buffet was brilliant. A great family atmosphere, the high hair was always put out for us and there was plenty of choice.

    Stayed in August 2023

  • Reviewed: July 27, 2023

    7.0
    A good 3 star hotel
    • Leisure trip
    • Family with young children
    • Standard Double or Twin Room
    • Stayed 5 nights
    • Submitted from a mobile device

    There are areas all over that need freshening up or updating but by no means terrible. The bar is a bit limited

    The pool was really clean Room was ok comfy bed but definitely the area that makes you realise it's a 3 star hotel as furnishings are dated. Hotel put on daily entertainment in the evening which i wasn't expecting so was a nice extra. Free on site parking Free wifi throughout the property

    Stayed in July 2023

  • Reviewed: July 22, 2023

    8.0
    Enjoyable short break
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Friendly, helpful staff. Clean and comfortable facilities.

    Stayed in July 2023

  • Reviewed: July 20, 2023

    9.0
    Thoroughly enjoyed my stay would use this hotel again , without the stairs.
    • Leisure trip
    • Travelers with friends
    • Standard Double or Twin Room
    • Stayed 6 nights
    • Submitted from a mobile device

    The only thing I could complain about was the amount of stairs that we had to negotiate to get to our room,far too many (4flights)for an 80 year old.

    It was spotlessly clean,all of the staff were extremely helpful and polite and the room was very comfortable .

    Stayed in July 2023

  • Reviewed: July 15, 2023

    7.0
    Was sufficient
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast cold with more variety needed

    Staff friendly room was clean

    Stayed in July 2023

  • Reviewed: June 28, 2023

    8.0
    Overall very enjoyable and I look forward to returning
    • Leisure trip
    • Solo traveler
    • Single Room
    • Stayed 8 nights
    • Submitted from a mobile device

    Evening bar staff seemed a bit grumpy at times

    Superb buffet style breakfast

    Stayed in June 2023

  • Reviewed: June 24, 2023

    8.0
    Enjoyed our stay. Most of the staff were lovely and made us feel most welcome.
    • Leisure trip
    • Solo traveler
    • Standard Double or Twin Room
    • Stayed 7 nights

    We only had dinner on one occasion. Not to our taste, but we’ll served by attentive staff

    The breakfast had a good choice. Options were available. Gluten free on request. Good bar snacks.

    Stayed in June 2023

  • Reviewed: June 22, 2023

    8.0
    GOOD SHORT STAY AT A NICE HOTEL
    • Business trip
    • Solo traveler
    • Single Room
    • Stayed 1 night

    STAYED A NUMBER OF TIMES OVER THE YEARS, NICE HELPFUL STAFF, GOOD BREAKFAST, LOCATION GOOD AND BIG BONUS HAS PARKING. THANK YOU

    Stayed in June 2023

Showing 1 - 25

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