stairs

good breakfast and all the staff helpful

Stayed in September 2024

I thaught breakfast was included in the price but cist another 40 my fault for not checking thor

Booked last minute bit expensive but we're made to feel wecome

Stayed in September 2024

Location is excellent. It’s near the beach, city center and the train station so it caters my needs perfectly. also, my room offers good views and is super spacious for single occupant.

Stayed in September 2024

Nice place good value for money, the second time we been here, great breakfast,all food very nice and beer

Stayed in August 2024

Just the stairs but other than that it was fine pet friendly and great staff

Apart from a lot of stairs it was good value for money food was very good 👍

Stayed in September 2024

Stayed here one year ago - has deteriorated since then - scruffy reception area with discarded items everywhere and dirty carpets - could be so much better

Good sized bedroom

Stayed in September 2024

Could of done wirh an hairdryer

Staff were fabulous.

Stayed in August 2024

Lots of stairs

Room was really big and was so clean. All the staff are amazing and the food was really nice

Stayed in September 2024

Little tv

Nice breakfast and right on the beach

Stayed in August 2024

Clean,tidy room with good facilities. Clean bathroom with good shower. Quiet night, no disturbance. V. Pleased.

Stayed in August 2024

No parking.

Professional staff are good pizza's 👍

Stayed in August 2024

Needs updating a little- new carpets, walls repainted , etc...

Staff all very friendly , chatty and helpful. Great central location. Huge sized family room.

Stayed in August 2024

The rooms were spotless and smelt clean.

Stayed in August 2024

The amount of stairs for me was exhausting but we did have a beautiful sea view, perhaps could do with a chair on each level to rest at. The shower was very temperamental going cold then boiling hot, the water stopped completely and I had to get out turn it off completely and wait 10 minutes with soap in my hair until water started to come through in the sink then the shower this was unexceptionable.

The new Alexandra was central to everything, the hotel was fresh and clean in our room with a lovely sea view, plenty of tea and coffee lovely and quiet towels were lovely and fluffy. The staff were very friendly the breakfast was very tasty but a little on the dear side, the coffee was good in the restaurant. Dog friendly which was wonderful that we could bring our fur baby with us.

Stayed in August 2024

Tv channels were limited. Beds were a little stiff, personal opinion. I'm sure everyone has different comfort levels. Wasn't too affected by the bar, I initially thought there was a separate entrance to hotel. Although it didn't effect our stay.

Friendly staff, happy to give us extra plates and cutlery when needed. Lots of towels and blankets which was great!

Stayed in August 2024

Small bathroom

Good

Stayed in August 2024

Parking

Great location, clean rooms, delicious breakfast.

Stayed in August 2024

First impressions were not good. Up a flight of stairs to what was classed as reception, which looked like it was being used as a store room. The room was okay but walls could have done with a wash down or a paint, as could the bathroom. Shower kept running hot then cold. No live entertainment as advertised. Not sure if the seated area outside the front was both the sun terrace and the garden area, or where the leisure and tv room was? No hairdryer or iron, you have to request these, which is not explained until you read the information sheet in the room, they are happy to provide, if available. Staff drinking alocohol and smoking while wearing their branded t-shirts in seating area outside, and drinking in bar area, would advise if they have finished their shift to change their tops before drinking, and perhaps smoke at the rear of, or away, from the hotel. Lots of stairs, for someone with COPD, hip and back issues, this was hard, not the hotels fault. Having no lift could prove problematic for those with mobility issues, so just a heads up. Restaurant finished serving food at 6pm. Public areas untidy, with deliveries and linen bags intruding on walkways.

Location was very good, close to all amenities. Beech near by. Breakfast was good and reasonable price. Most staff were friendly, and offered help. Free wifi Nice touch with shower and shampoo provided, and as well as the standard tea and coffee bottled water was provided with biscuits. I was helped up with my suitcase to my room which was on the 3rd floor...so many stairs! Though when I arrived at 2:45, I was told I would have to wait as check in was 3pm, even though a family that were at the time waiting for their room, were told by the staff member it was ready for them now?

Stayed in August 2024

Leaving a deposit for your dog. Was not told about this till we got there

The location was great

Stayed in July 2024

The bed was a bit too soft,but was no issue for us. Downside was no parking space.

Location is good.

Stayed in August 2024

It was just very shabby around the edges. I know they are doing it up but beds piled up in the reception area is not a great welcome.

The location was excellent

Stayed in June 2024

As mentioned in the company write up Not suitable for people with mobility problems as there are 48 stairs to the first accommodation floor Other than that an excellent establishment

A great location beside the shops ,just off the seafront ( 2 minutes walk) and opposite beautiful Trinity Church -see picture taken from our room window Although it has a bar and restaurant downstairs we never heard any noise whatsoever Would recommend 5⭐

Stayed in August 2024

There wasn't anything I didn't like.

Lovely hotel, staff were friendly and helpful. Bed was so comfy, and I slept really well, which is unusual for myself. Would definitely stay again. Our room was on the top floor, which wasn't ideal due to mobility BUT this wasn't the fault of the hotel, as it was stated in the description when booking that there were lots of stairs, it was my fault that I forgot to request a low floor when booking. They were happy to move us, but unfortunately, they couldn't due to already being fully booked.

Stayed in August 2024

No lift and being decorated in high season

It was central to all areas

Stayed in August 2024