Bootham, York, YO30 7BZ, United Kingdom
#40 of 104 hotels in York
Guests' ChoiceBased on 3300 hotel reviews
8.7Cleanliness
9.0
Comfort
9.0
Location
9.7
Facilities
8.7
Staff
9.7
Value for money
8.7
Free WiFi
8.9
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End of dialog contentReviewed: 12 May 2024
Sam
United KingdomNothing I didn't like but a bit of feedback is bar would be nice to have some music (I was to put the TV on but didn't have music channels unfortunately) Really is only a minor thing.
Really enjoyed our stay, was presently surprised by just how nice it was. Bathroom was brand new with high spec fixtures and fittings, room was light and airy and tastefully decorated. We stayed in room 34 (small double) locations literally 5mins from the town. Above all the management seem to care and truly mean to keep and well kept establishment with a good reputation. The welcome letter welcomes feedback and the staff seem to be happy and in good spirits. Again this tells that the owners are good employers. Lately with many establishments I feel a trend to inconvenience the customer in favor of penny pinching even if the thing the establishment is withholding/limiting doesn't actually cost the hotel.. for example, here allowed us to check in early and park our car and even let us keep our car there up to 1pm on the day of checkout. Breakfast selection was generous and extensive and the time window wide to allow the customer to be up and off or lay in after a heavy night. Also the bars drinks were reasonably priced again showing the owners appreciate the customers as people and not just wallets. Sounds daft but little things like this stack up to give a happy experience.
Stayed in May 2024
Reviewed: 10 May 2024
Mid1344
United KingdomThe staff. The breakfast was excellent The room and bathroom were great and it has parking just outside the city walls
Stayed in May 2024
Reviewed: 9 May 2024
Kathrine
NorwayWe loved everything about it. Huge room with ditto bed, impressive bathroom. Breakfast you couldn’t even dream up.
Stayed in May 2024
Reviewed: 8 May 2024
Mary
United KingdomIts in a fab location easy access to main attractions restaraunts etc
Stayed in May 2024
Reviewed: 7 May 2024
Wilfred
United KingdomBed was just a little too hard for us but as we were only there 3 days not a problem
Excellent location shame no evening meal facilities but comfortable and friendly staff. Very good breakfast.
Stayed in May 2024
Reviewed: 7 May 2024
John
United KingdomBreakfast was burnt had been standing too long keeping warm before serving parking extra 10£ per night
Good location clean and comfortable
Stayed in May 2024
Reviewed: 6 May 2024
David
United KingdomNo hash browns and 2 sausages at breakfast.
Central location and car parking which is very expensive in York.
Stayed in May 2024
Reviewed: 6 May 2024
Susan
United KingdomThe staff were all very welcoming. Parking was available at £10 extra.
Stayed in May 2024
Reviewed: 5 May 2024
Julie
United KingdomNothing
Both perfect
Stayed in April 2024
Reviewed: 4 May 2024
Hesketh
United KingdomMy partner said he found the bed a bit hard but I was fine. It was 2 single beds together and might have been better if it was one full bed. But a standard double would have been smaller in width ..
The breakfast was great with plenty of choice and within a good time frame. The staff were very friendly. The bathroom in our room was very modern.
Stayed in April 2024
Reviewed: 2 May 2024
Diane
United KingdomA little warm in the room and noise from outside.
Excellent staff
Stayed in May 2024
Reviewed: 30 April 2024
Richard
United KingdomJust one thing just on the 2nd floor .
Lovely hotel great location and within walking distance to the shops, minster and the shambles . Big rooms with rear private parking .
Stayed in April 2024
Reviewed: 30 April 2024
David
United KingdomShower floor very slippery. Non slip mat not big enough. Otherwise very good.
Location excellent. Breakfast very good. Staff very helpful and friendly. Comfortable room. Big bed.
Stayed in April 2024
Reviewed: 29 April 2024
Samuel
United KingdomBeds not very comfortable. New pillows needed
Location excellent for visiting York
Stayed in April 2024
Reviewed: 29 April 2024
Adrian
United KingdomFor the money it was excellent, above and beyond what was expected
Excellent, friendly and attentive staff - not too much though - good balance
Stayed in April 2024
Reviewed: 26 April 2024
Andrew
United KingdomNothing
Great location with parking staff great room and breakfast lovely will definitely stay again
Stayed in April 2024
Reviewed: 25 April 2024
Anita
United KingdomLocation
Stayed in April 2024
Reviewed: 24 April 2024
Daryl
United KingdomThe shower was low and couldn't be adjusted
The bed was very comfortable, the room and all of the other facilities were spotless. Breakfast was beautiful.
Stayed in April 2024
Reviewed: 24 April 2024
John
CanadaMaybe a mini fridge in the room would be a bonus but not a deal breaker at all!
Lovely big room with a large bathroom. King size bed!! Perfect location just outside the walls. Delicious full English along with a continental buffet. Staff was perfect, friendly and very helpful!
Stayed in April 2024
Reviewed: 24 April 2024
Henk
NetherlandsNothing
Comfortable clean hotel in a great location , good breakfast and friendly staff.
Stayed in April 2024
Reviewed: 22 April 2024
Helen
United KingdomNot a thing.
The hotel was in a great location to the main town and the Minster Cathedral. The staff were really lovely and very helpful with anything you needed. Breakfast was really good too - a full English to start the day off!
Stayed in April 2024
Reviewed: 22 April 2024
Robert
United KingdomN/a
Perfect location
Stayed in April 2024
Reviewed: 22 April 2024
Samantha
United KingdomNothing
Close to every thing any clean and comfortable
Stayed in April 2024
Reviewed: 21 April 2024
Sara
United KingdomSpotlessly clean! Staff we’re amazing and location was perfect. Definitely stay again x
Stayed in April 2024
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