Would have been nice to have a seating area outside x

The overall stay was excellent the staff was very pleasant the room was very nice had a excellent night's sleep the bed was very comfy with dead nice soft pillows lovely little room x nice quiet through the night and breakfast was offered by a lovely gentleman ,also there was lot to choose from toast ,fruit ,etc and could order a hot breakfast , I would definitely recommend this lovely Hotel with great staff and cleanliness o and the private parking was great kept the gates locked until wen needed thankyou to everyone that made our stay lovely 😍

Stayed in May 2024

Clean

Central easy access hospitality exelent

Stayed in May 2024

Exceptionally friendly and helpful staff. Rooms clean and comfortable. Request for ground floor room was not a problem. Breakfast lovely and cooked breakfast perfect. Enough choice. Location is very good with 5 minute walk to centre. Amazing independent hotel, would recommend,

Stayed in May 2024

Nothing.

Everything. Great staff and personable.

Stayed in May 2024

None

Superb breakfast. Staff very friendly and nothing was too much trouble. Staff were prepared to go out of their way to assist.

Stayed in May 2024

Nothing.

Lovely room. Within walking distance to the Minster ( 8 minutes) Very quiet location. Comfortable bed. Excellent breakfast, and the breakfast staff were lovely. Owner/ manager was very sweet and made us feel very welcome.

Stayed in April 2024

Not informed that there was no servicing of the room unless you requested it

Location and breakfast

Stayed in May 2024

Need updating a little bit

Location close to the city centre, secure car park, the breakfast, the staff are all friendly

Stayed in May 2024

The Breakfast was excellent and overall the stay was good value for money.

Stayed in May 2024

Room 2, small but beautifully decorated in keeping with the property character. Bed very comfortable. and shower lovely. The young lady who checked us in was lovely and cheerful which made us feel very welcome. Breakfast was fantastic and again the staff were lovely, all smiling and greeting guests which created a lovely warm atmosphere.

Stayed in May 2024

Nothing I didn't like but a bit of feedback is bar would be nice to have some music (I was to put the TV on but didn't have music channels unfortunately) Really is only a minor thing.

Really enjoyed our stay, was presently surprised by just how nice it was. Bathroom was brand new with high spec fixtures and fittings, room was light and airy and tastefully decorated. We stayed in room 34 (small double) locations literally 5mins from the town. Above all the management seem to care and truly mean to keep and well kept establishment with a good reputation. The welcome letter welcomes feedback and the staff seem to be happy and in good spirits. Again this tells that the owners are good employers. Lately with many establishments I feel a trend to inconvenience the customer in favor of penny pinching even if the thing the establishment is withholding/limiting doesn't actually cost the hotel.. for example, here allowed us to check in early and park our car and even let us keep our car there up to 1pm on the day of checkout. Breakfast selection was generous and extensive and the time window wide to allow the customer to be up and off or lay in after a heavy night. Also the bars drinks were reasonably priced again showing the owners appreciate the customers as people and not just wallets. Sounds daft but little things like this stack up to give a happy experience.

Stayed in May 2024

The staff. The breakfast was excellent The room and bathroom were great and it has parking just outside the city walls

Stayed in May 2024

Its in a fab location easy access to main attractions restaraunts etc

Stayed in May 2024

Bed was just a little too hard for us but as we were only there 3 days not a problem

Excellent location shame no evening meal facilities but comfortable and friendly staff. Very good breakfast.

Stayed in May 2024

Breakfast was burnt had been standing too long keeping warm before serving parking extra 10£ per night

Good location clean and comfortable

Stayed in May 2024

No hash browns and 2 sausages at breakfast.

Central location and car parking which is very expensive in York.

Stayed in May 2024

The staff were all very welcoming. Parking was available at £10 extra.

Stayed in May 2024

Nothing

Both perfect

Stayed in April 2024

My partner said he found the bed a bit hard but I was fine. It was 2 single beds together and might have been better if it was one full bed. But a standard double would have been smaller in width ..

The breakfast was great with plenty of choice and within a good time frame. The staff were very friendly. The bathroom in our room was very modern.

Stayed in April 2024

A little warm in the room and noise from outside.

Excellent staff

Stayed in May 2024

Just one thing just on the 2nd floor .

Lovely hotel great location and within walking distance to the shops, minster and the shambles . Big rooms with rear private parking .

Stayed in April 2024

Shower floor very slippery. Non slip mat not big enough. Otherwise very good.

Location excellent. Breakfast very good. Staff very helpful and friendly. Comfortable room. Big bed.

Stayed in April 2024

Beds not very comfortable. New pillows needed

Location excellent for visiting York

Stayed in April 2024

For the money it was excellent, above and beyond what was expected

Excellent, friendly and attentive staff - not too much though - good balance

Stayed in April 2024