The Millcroft Hotel Gairloch, Gairloch, IV21 2BT, United Kingdom
#8 of 12 hotels in Gairloch
Guests' ChoiceBased on 543 hotel reviews
7.9Cleanliness
8.5
Comfort
8.5
Location
9.1
Facilities
8.0
Staff
8.7
Value for money
7.7
Free WiFi
8.7
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 1 June 2024
Barbara
United KingdomGreat views from this hotel. Our lovely bedroom had a beautiful view of the sea. Staff were helpful.
Stayed in June 2024
Reviewed: 31 May 2024
Pilaiya
QatarIt was quite a challenge to bring all our suitcases up from the parking (below one) to reception then to the room. Other than that everything is great value for money.
Staff were friendly and helpful. Very accommodate to our need. Bed for comfortable and good shower
Stayed in May 2024
Reviewed: 31 May 2024
John
United KingdomThe springs on the bed - we could feel them through the sheets
Duncan
Stayed in May 2024
Reviewed: 30 May 2024
Steve
United KingdomFood was OK but could be better.
Great staff and welcome. Freshly refurbished room clean and comfortable
Stayed in May 2024
Reviewed: 29 May 2024
Sharyn
AustraliaSome of the staff seemed inexperienced, so there was a wait to be served at dinner and an incorrect drink brought to us. However, it was all rectified and the staff were nice.
We had a spacious suite which was more like an apartment with a little kitchen (no fridge), living room, bedroom and bathroom. The view was to the ocean. There was onsite parking and meals available downstairs
Stayed in May 2024
Reviewed: 24 May 2024
John
United KingdomVery ordinary food menu - but what there is was OK. Felt that the place is a bit undecided as to whether it’s a hotel, a pub or a central venue for a campsite.
Very nice room, warm and with comfortable bed and shower. (Bits of minor maintenance required, e.g. loose door handle, sink plug missing)
Stayed in May 2024
Reviewed: 21 May 2024
Paul
United KingdomStaff were cheerful and friendly, breakfast was delicious
Stayed in May 2024
Reviewed: 20 May 2024
Flood
United Kingdomnothing,apart from the steep steps and brambles from the bottom car park. could do with a bit of a trim.
the excellent service provided by Duncan.
Stayed in May 2024
Reviewed: 19 May 2024
Painton
United KingdomBath shower would like a walk in shower.
Room was very nice and clean would like a walk in shower instead of a bath/shower has getting in and out can be slippery. Breakfast very good. View of the car park but if I paid more I could of had a sea view, so I got what I paid for which was ok for me.
Stayed in May 2024
Reviewed: 16 May 2024
Etienne
FranceHot shower complicated. Shower clugged. Bed not confortable
Stayed in May 2024
Reviewed: 16 May 2024
Glenda
United KingdomBreakfast, there very little left apart from cooked option, greedy cyclists had eaten it all.
Kindness and hard working staff. Good quality linen. Cleanliness. Views.
Stayed in May 2024
Reviewed: 15 May 2024
Andrew
United Kingdom2 of the beers weren’t available even though they were in the bar. The food was ok but frozen chips and frozen veg. I had the pie but there wasn’t any gravy available.
The staff were very friendly and helpful.
Stayed in May 2024
Reviewed: 15 May 2024
Glenn
AustraliaWorld’s softest bed felt great at first. But we ended up sinking together into the middle.
Great staff, great location , very clean. Nice food.
Stayed in May 2024
Reviewed: 14 May 2024
Helen
United KingdomRoom was a bit tired and could do with updating. Breakfast served in the bar, would have been much nicer in the dining room. Smoked salmon on the breakfast menu but when I chose it I was told that they didn't have any.
Good location, friendly staff.
Stayed in May 2024
Reviewed: 14 May 2024
Michael
United Kingdomnothing to be negative about
We had an overnight stay and with the onsite restaurant that was very convenient. The accommodation was clean and the staff were very helpful and friendly. Food was also wholesome with a nice breakfast. The weather was poor on our visit which made the views from the Hotel a bit bleak. On a sunny day the views and location of the hotel are excellent.
Stayed in May 2024
Reviewed: 11 May 2024
Meelian
NetherlandsThe bedrooms were very small, so was the bed. The bed was so small where my husband couldn't fit on it. Luckily there were 2 bedrooms, so he slept in the double bed size and I slept in the single bedroom. Because the living room and bedroom are in different level, so was the bathroom. Whenever you want to get water for making coffee, always need to climb the stairs, constantly going up and down the stairs.
The bedrooms and living room are in separate level and access with stairs, interesting setup. The house came with history. The restaurant has a beautiful view. The living room was spacious.
Stayed in May 2024
Reviewed: 11 May 2024
Sally
United KingdomRooms were very spacious. The staff were very helpful and welcoming, particularly Duncan.
Stayed in May 2024
Reviewed: 11 May 2024
Debbie
AustraliaVery comfortable.. Delicious breakfast.
Stayed in May 2024
Reviewed: 10 May 2024
Elaine
United KingdomEvening staff not up to par Poor stock levels of draught beers /lagers (said they had been busy but not really acceptable) Evening meal of fish and chips... Peas were cold, obviously frozen chips used In the room difficult to work out heaters (no information sheets there) Hotel not really suitable for those with mobility problems (no hand rails in toilet /lots of stairs)
Room was clean and comfortable Was a suite so it was nice to have a separate seating area Shower was very good Breakfast was good
Stayed in May 2024
Reviewed: 10 May 2024
Dave
United KingdomNot enough staff at breakfast, resulted in a poor dining experience… wrong order, 30 mins after ordering…I was late picking up clients…
Great apartment, comfortable, spacious and clean
Stayed in May 2024
Reviewed: 6 May 2024
Andrew
United KingdomNo staff available when I arrived. No attention to the front garden, even though the hotel history highlights the feature. They need to pay a gardener to recreate the landscape. I said I could not make breakfast and the offered to supply a packed sandwich. When I left in the morning nothing was supplied. Breakfast only available from 8am is odd when you are trying to cater for hill walkers and sightseeing.
The location was great.
Stayed in May 2024
Reviewed: 3 May 2024
Lesley
United KingdomThe location overlooking the loch. The staff were exceptional, Duncan was so obliging, and nothing seemed too much trouble for him. He was so friendly, a real asset to the hotel. The food was great. We all had a curry and thoroughly enjoyed them. We will definitely return.
Stayed in May 2024
Reviewed: 29 April 2024
Doris
United KingdomScrambled eggs a little over cooked for my taste, but loads of smoked salmon so it compensated
Fantastic view, comfortable room and good breakfast. Friendly staff
Stayed in April 2024
Reviewed: 28 April 2024
Tiff
United Kingdomdinner was cold and had to be remade, breakfast was funny... we were brought toast, and had to ask for knives, plates and butter, pancakes were nice, room was quite nice, the curtains were as useful as a chocolate teapot, but overall, the place was nice, just not very organized.
Staff seemed a bit clueless, they tried hard but seemed to be overrun with the half full restaurant, dinner was cold and had to be remade, breakfast was funny... we were brought toast, and had to ask for knives, plates and butter, pancakes were nice, room was quite nice, the curtains were as useful as a chocolate teapot, but overall, the place was nice, just not very organized.
Stayed in April 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content