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  5. Reviews of The Merchant's House, BW Signature Collection

Reviews of The Merchant's House, BW Signature Collection 4 stars

29 Milford Street Salisbury, Salisbury, SP1 2AP, United Kingdom

#4 of 12 hotels in Salisbury

Guests' Choice

Review score

Based on 2090 hotel reviews

8.6

Score breakdown

  • Cleanliness

    9.2

  • Comfort

    9.1

  • Location

    9.4

  • Facilities

    8.6

  • Staff

    9.5

  • Value for money

    8.5

  • Free WiFi

    8.9

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Showing 1 – 25

  • Reviewed: 26 June 2024

    8.0
    Great location for exploring Salisbury and beyond
    • Leisure trip
    • Couple
    • Classic King Room
    • Stayed 2 nights

    A/C units on outside of building could occasionally be a little noisy, but this was a minor issue once or twice during the stay

    Comfortable hotel in a great location ( < 5 mins walk to Stonehenge Bus ; < 5 mins to Market Square for restaurants, bars, cafes ; < 10 mins walk to Cathedral ) Friendly & helpful staff. Nice bar, often quiet during our stay. Complementary drinks on first night were a nice touch. Limited free parking available ( although we didn’t use this )

    Stayed in June 2024

  • Reviewed: 26 June 2024

    8.0
    Nice and friendly hotel, with good location in Salisbury.
    • Leisure trip
    • Solo traveller
    • Classic Single Room
    • Stayed 1 night
    • Submitted via mobile

    My single room was a bit of an afterthought off reception, with a view of the back alley.

    The staff couldn’t have been more helpful, and the areas I saw were all well maintained and clean. The location and a nice and central in Salisbury.

    Stayed in June 2024

  • Reviewed: 24 June 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Classic King Room
    • Stayed 2 nights
    • Submitted via mobile

    Location Staff Breakfast

    Stayed in June 2024

  • Reviewed: 23 June 2024

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Classic Single Room
    • Stayed 3 nights
    • Submitted via mobile

    Got the rooms at the top, with low ceilings and little space to move. Getting to the room with luggage it’s also difficult.

    Very clean and tidy centrally located. Good breakfast with lovely staff.

    Stayed in June 2024

  • Reviewed: 20 June 2024

    10
    Warm and friendly. Very nice!!
    • Leisure trip
    • Couple
    • Classic King Room
    • Stayed 1 night

    The room was a little small, but O.K.

    The breakfast was excellent. The location was perfect for walking to the cathedral district.

    Stayed in May 2024

  • Reviewed: 19 June 2024

    10
    Very pleasant .Staff lovely and helpful.Room very clean.Breakfast superb.
    • Leisure trip
    • Couple
    • Classic King Room
    • Stayed 2 nights
    • Submitted via mobile

    Only a tiny glass shelf over the basin.An extra shelf would be good for all the toiletries

    Excellent.Perfect.Loved the chef and the waitress.loved how they asked exactly how you wanted your eggs and cooked them fresh.

    Stayed in June 2024

  • Reviewed: 18 June 2024

    9.0
    A delightful place to stay and very convenient
    • Leisure trip
    • Solo traveller
    • Classic Single Room
    • Stayed 3 nights
    • Submitted via mobile

    As started above. Bathroom could be safet

    Breakfast excellent. Staff delightful and very friendly and helpful. Only complaint was lack of a grab handle to make getting in and out of the shower/bath safer

    Stayed in June 2024

  • Reviewed: 17 June 2024

    10
    The owner of The Merchant’s House is focus on details that make me want to come again!
    • Leisure trip
    • Couple
    • Classic King Room
    • Stayed 2 nights

    I am very happy to choice this house hotel. The room is very very clean and comfortable. We are enjoy the breakfast that are use fresh material to cook in the morning. Good service by all staff in this hotel.

    Stayed in June 2024

  • Reviewed: 14 June 2024

    9.0
    Lovely historic place. Would like to stay in bedrooms in older part of the building on next visit
    • Leisure trip
    • Couple
    • Classic Twin Room
    • Stayed 1 night

    Bedroom walls/Ceiling very thin. Noise between rooms

    All staff very helpful, professional and pleasant

    Stayed in June 2024

  • Reviewed: 13 June 2024

    10
    Perfect 24 hours
    • Leisure trip
    • Solo traveller
    • Classic King Room
    • Stayed 1 night
    • Submitted via mobile

    n/a

    Everything

    Stayed in June 2024

  • Reviewed: 12 June 2024

    9.0
    Pleasant service!
    • Leisure trip
    • Solo traveller
    • Classic Single Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Near town centre Staff excellent especially Emily

    Stayed in June 2024

  • Reviewed: 9 June 2024

    10
    Great staff in a wonderfully walkable hotel!
    • Leisure trip
    • Couple
    • Classic King Room
    • Stayed 3 nights

    I really cannot think of anything to NOT like.

    The staff was number one! The location excellent. What warm and funny people. It was lovely chatting with the desk staff and the barman every day!

    Stayed in May 2024

  • Reviewed: 9 June 2024

    9.0
    Highly recommended if you want to stay near the city centre.
    • Leisure trip
    • Couple
    • Classic King Room
    • Stayed 1 night
    • Submitted via mobile

    Great location. Attractions within walking distance. Vry cheerful and friendly chef at breakfast time. Off-street parking available

    Stayed in June 2024

  • Reviewed: 4 June 2024

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Classic Single Room
    • Stayed 2 nights
    • Submitted via mobile

    Tiny single bed & poor bedside light for reading. Need shelf in bathroom to put washbag etc.

    Pleased to have choice between air con and heat since rather cool day & arrived frozen on ice cold coach.

    Stayed in May 2024

  • Reviewed: 3 June 2024

    8.0
    All round a good experience.
    • Leisure trip
    • Couple
    • Classic King Room
    • Stayed 2 nights

    Shower over the bath

    All round a good experience.

    Stayed in May 2024

  • Reviewed: 3 June 2024

    9.0
    Great location, friendly and comfortable hotel.
    • Leisure trip
    • Couple
    • Classic Twin Room
    • Stayed 1 night

    Great hotel that we stay at quite often. Friendly staff and easy check in. The room was great, comfortable and a good bathroom.

    Stayed in April 2024

  • Reviewed: 2 June 2024

    9.0
    Great stay in Salisbury
    • Leisure trip
    • Couple
    • Classic King Room
    • Stayed 1 night
    • Submitted via mobile

    Room didn't have much of a view - brick wall with windows across a narrow passage. Very loud extractor fan in bathroom - but could be easily switched off. We managed to get a space in the car park, but these are very limited.

    Very welcoming and helpful staff - particularly at breakfast. Breakfast itself was very good - good selection of cold and hot, well-cooked, and there was a v tasty spiced omelette on offer - highly recommended! Complimentary drink in bar on evening of arrival. Hotel v near centre of town - great location.

    Stayed in June 2024

  • Reviewed: 1 June 2024

    8.0
    Lovely stay
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 1 night
    • Submitted via mobile

    Limited car parking

    Clean. Nice room. Good breakfast

    Stayed in June 2024

  • Reviewed: 23 May 2024

    10
    Centrally located, welcoming and friendly.
    • Leisure trip
    • People with friends
    • Classic King Room
    • Stayed 1 night
    • Submitted via mobile

    Beware of the number of steps to get to your room if your mobility is limited. There is no lift. This did not worry us, however.

    Great location. Clearly spruced up. Room was spacious and comfortable. Very welcoming bar with a free drink! Staff friendly.

    Stayed in May 2024

  • Reviewed: 23 May 2024

    8.0
    stylish and comfortable hotel, well located
    • Leisure trip
    • Couple
    • Classic King Room
    • Stayed 1 night

    Note that there is no lift, so if stairs are an issue, get a room on the ground floor. The secure free carpark only has room for 8 cars, so we parked in a public car park about 5 minutes walk away. Free parking overnight, but coins needed from 8am, unless you get lucky and there is a space come free in the car park.

    The location is close to the centre, whilst still being quiet. Our room was on the back of the building so away from the road at the front. The building is made up of several knocked into one, so a bit of a warren of corridors, but the room was very nicely decorated. We did expect a bigger bed, but that is because we had forgotten that UK Beds are generally smaller than on the continent. A King bed at around 150cm wide is narrower than our standard double back home. The breakfast was very good, and the staff were very attentive. Plus there was a welcome drink at the bar, great.

    Stayed in May 2024

  • Reviewed: 22 May 2024

    8.0
    Pleasant stay.
    • Business trip
    • Solo traveller
    • Classic Twin Room
    • Stayed 2 nights

    Excellent room, staff were great, fully recommended.

    Stayed in February 2024

  • Reviewed: 18 May 2024

    9.0
    A comfortable stay and Breakfast was good .
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 2 nights
    • Submitted via mobile

    Very clean. Our room was very spacious and in the courtyard so very quiet

    Stayed in May 2024

  • Reviewed: 18 May 2024

    10
    Loved it !
    • Leisure trip
    • Couple
    • Classic King Room
    • Stayed 1 night
    • Submitted via mobile

    The pub and bedrooms ambiance is really cute. The breakfast was very nice.

    Stayed in May 2024

  • Reviewed: 17 May 2024

    8.0
    Comfortable
    • Leisure trip
    • Couple
    • Classic King Room
    • Stayed 1 night
    • Submitted via mobile

    I think the breakfast was over priced.

    Clean property and friendly staff

    Stayed in April 2024

Showing 1 – 25

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