Centrally placed hotel and staff very kind and efficient. Close to the town’s amenities and next door to a superb Indian restaurant ! Room was comfortable and well equipped.

Stayed in September 2024

Nothing to complain about

It was fantastic from start to finish, everyone was polite and helpful. The rooms were spotless and beds extremely comfortable.

Stayed in August 2024

We were pleasantly surprised when we entered the building. It looked quite small and insignificant on the outside entering from the street, but once inside it was like the tardis with lovely interior furnishings and a pleasant surprise. The decor was lovely, the staff were friendly and professional. The room was fine, it was clean and had everything you needed and the bed was comfortable. We ate in the bar in the evening and enjoyed our food and the menu looked good. The breakfast in the morning was really good with a good selection of fruit and cereal. Everything was of a high standard, including the crockery. I ordered the full breakfast and it was one of the best I have had. The hotel exceeded our expectations and we would happily go there again.

Stayed in September 2024

Excellent food, clean comfortable room

Stayed in September 2024

Had a nice meal in the restaurant. The breakfast was also good with a large selection.

Stayed in August 2024

little tricky to find rear car park.

Very clean and comfortable bed and room. Good veg options for breakfast. free car parking.

Stayed in September 2024

The room was at the front very noisy all night cars & trucks!! No double glazing. Just a secondary glazing. Room was very hot heating was still on even when I shut radiator stat off??

Good size room , Nice bathroom, Good breakfast.

Stayed in September 2024

Fire alarm going off at 11.30 p.m. no explanation offered and had to ask staff the next morning. Apparently, the alarm was accidentally triggered by a staff member. These things happen, but this should have been conveyed.

Cleanliness Great breakfast

Stayed in September 2024

Breakfast choice was very good. Staff were extremely friendly and helpful.

Stayed in September 2024

Nothing

Good location for traveling to & from Scotland . Friendly helpful staff , comfy bed and nice rainfall shower .

Stayed in September 2024

We were very disappointed with the evening meal. Our table was near the entrance to the toilet so there were people constantly passing us and we were also the door where the smokers went out so it wasn't very pleasant.We had booked the table on arrival in the morning They were extremely busy and we waited nearly an hour for our food. Unfortunately I sent my meal back as it was cold. They were clearly unable to cope.

Lovely room and an excellent location.

Stayed in September 2024

Well designed with nice colours and quality finishes but probably just now in need of a little 'refreshment' .....(wouldn't say we didn’t like it) ....certainly nothing that would stop us staying there again.

Great location...good value for money...great full Cumbrian breakfast.....lovely helpful staff that go that extra mile 👏 👍 Plus central town parking.

Stayed in September 2024

No complaints!

Convenient location; local free car parking; very friendly staff; well fitted and comfortable en-suite; good choice of breakfast options included; nice food in restaurant with wide choice of drinks at the bar; all good value for money

Stayed in September 2024

Stairs.

The staff were great and the bathroom was large and refurbished. Fantastic breakfast.

Stayed in September 2024

We were woken at 6 in the morning by the bin truck and other deliveries as it is on a busy road. Despite this, we had a very comfortable night's sleep.

What a lovely hotel!! Such friendly staff, lovely spacious room, very clean, very comfortable bed, excellent facilities. Breakfast was absolutely delicious.

Stayed in September 2024

Friendly staff and great location with free parking.

Stayed in September 2024

Could explain where the parking is better

Lovely large bedroom & a surprisingly nice bathroom with separate bath and shower. Good breakfast & extremely good staff.

Stayed in September 2024

Nothing

We were greeted as soon as we stepped through the door. The staff were really helpful and pleasant. The room was large and exceptionally clean. The bar area was very welcoming.

Stayed in September 2024

Nothing

The hotel was comfortable and staff were friendly

Stayed in August 2024

Nothing.

Beautiful breakfast. Hotel in really good location for our trip. Staff really friendly. Will definitely stay again.

Stayed in September 2024

N/a

The staff were very helpful and friendly great location food excellent

Stayed in September 2024

There was no obvious reception. We went straight into a bar with hoards of people and blaring loud music and had to try and hunt for someone to check us in. The shower pressure was very inconsistent at one point no water came out at all. I was stood trying to wash soap off and had to wait for the water to start up again and when it did it was like a fire hose!!! The dial to turn it on and off was very stiff and it took me ages to get it turned off. Probably a plus point to some, but there was a bath in the bedroom which I don't personally like. The parking was hard to find and a bit of a walk along a little ginnel. I wouldn't fancy going along there in the dark.

The room was very quiet which was amazing considering we were in the middle of Penrith on a Saturday night. The bed was big and comfortable and the room spacious. The breakfast choices were good and generous.

Stayed in September 2024

Got confused with parking 😂

Friendly and cosy easy to stay there

Stayed in September 2024

Need better directions to car park at rear of hotel

Location good. Room clean and Food very good.

Stayed in September 2024