Sandy Lane, West Runton, Cromer, NR27 9QH, United Kingdom
#7 of 9 hotels in Cromer
Guests' ChoiceBased on 881 hotel reviews
7.9Cleanliness
8.5
Comfort
8.5
Location
8.9
Facilities
8.2
Staff
8.8
Value for money
7.5
Free WiFi
6.9
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 22 June 2024
Ellen
United KingdomI didn’t use this facility as I was on my own However I thought prices for evening meals were very high!
Stayed in June 2024
Reviewed: 20 June 2024
Jill
United KingdomBath and hand towels were pathetic - thin and small! Bath radiator on all night, with no controls! Tv smallest we have seen in many years!
Stayed in June 2024
Reviewed: 8 June 2024
Roger
United KingdomFor the price we paid I do think that breakfast should have been included in our room price.
Breakfast was superb. Room was very good with a very nice view. We had to downgrade to superior room as we specifically requested twin beds and a bath but the staff were very obliging and house keeping quickly changed the beds to twin. The beds and the pillows were superb. The evening meal was excellent and a daily changing excellent menu. The gym was very good.
Stayed in June 2024
Reviewed: 28 May 2024
Keith
United KingdomNothing
Good breakfast Staff and location great
Stayed in May 2024
Reviewed: 27 May 2024
Lourdes
United KingdomThe staff was nice, the bed was comfortable and the bathroom was brand new, the shower was great.
Stayed in May 2024
Reviewed: 21 May 2024
Karl
United KingdomTV not large enough for a room of that size. It really needs modernizing a little. Some USB charging sockets would be a good addition, the biggest fault though is the lack of sound insulation between the floors. We were woken several times by heavy footsteps from the floor above us. Couldn't get the shower to run HOT. Clear glass in the bathroom window was a bit of a surprise too.
Food was good, room spacious Staff were friendly although a but confused over whether we had breakfast included or not. It is a lovely old building (reminded me of the Faulty Towers building)
Stayed in May 2024
Reviewed: 17 May 2024
Elizabeth
United KingdomBath towels poor quality and too small.
Friendly staff. Good range of food to choose from
Stayed in May 2024
Reviewed: 16 May 2024
Zena
United KingdomI didn’t realise I could have travelled by train with only a few minutes walk to the hotel.
It was everything I expected, including the swimming pool and very reasonable.
Stayed in May 2024
Reviewed: 16 May 2024
Tina
United KingdomAlthough it’s an old hotel , we couldn’t fault it.
A quiet location. Train service to Sheringham, Cromer and Norwich, right on the doorstep. Hotel staff were very friendly and the hotel has a swimming pool. We didn’t eat as we made other arrangements.
Stayed in May 2024
Reviewed: 3 May 2024
Chris
United KingdomNothing
Warm welcome, easy parking and the room was huge.
Stayed in April 2024
Reviewed: 3 May 2024
Andrew
United KingdomA little run down at the edges. The bar was silly prices. £5 for a singe whisky.
Very cheap for the quality.
Stayed in February 2024
Reviewed: 20 April 2024
Deborah
United KingdomTv didn’t work properly - poor quality reception on it, for price of stay would have expected a smart tv
Lovely location, wonderful afternoon tea
Stayed in March 2024
Reviewed: 14 April 2024
Nicola
United KingdomNot the fault of the hotel but someone snored all night and I could hear every single one. The TV wasn't very good either. BBC 1, the news or cbeebies, thankfully I have sky on my phone for when I got back to the room after a busy day. I was excited for a cocktail after my day out but the gentleman said there from a bottle, not freshly made and for £9.95 I decided against it. My archers and lemonade was lovely though.
The pool was lovely and I found an hr in my dY to enjoy it. The room was clean with a welcome pack if I needed anything. The reception staff were lovely too esp the lady that checked me in. The bed was bigger than I expected and the bathroom was gorgeous. Even had a little sea view.
Stayed in April 2024
Reviewed: 11 April 2024
Jo
United KingdomDidn’t have breakfast
Stayed in April 2024
Reviewed: 3 April 2024
David
United KingdomEverything. Leisure reception not manned very often and access to pool difficult. No one answered phone and only able to get in with a visitor inside pushing the button
Stayed in April 2024
Reviewed: 2 April 2024
Rebecca
United KingdomNo hairdryer in the room and when we asked for one it was never delivered. No baby changing facilities or family changing rooms in the swimming pool.
Food was good. Friendly staff. Garden Rooms were good for families with the outside seating.
Stayed in April 2024
Reviewed: 2 April 2024
Ian
United KingdomNothing to report.
Room was comfortable, nice view. Breakfast wa very good. Situated in a quiet location, close to the Bittern Line station and within easy walking distance of the beach.
Stayed in April 2024
Reviewed: 11 March 2024
Andrew
United KingdomNothing to report
Professional well trained staff. Great gym to workout, desk area in bedroom allowing me to work. Very comfortable lounge.
Stayed in March 2024
Reviewed: 7 March 2024
Michael
United KingdomBar prices were high.
visiting locally so hotel was ideal. Food was to a good standard and the service from the staff was very good.
Stayed in March 2024
Reviewed: 1 March 2024
Thomas
United KingdomThe only bad thing was the food it was over priced & to be honest not that nice ( i had fish n chips )shame they had run out of crab & lobster but it was mid week & the latest time to eat so that's not really the kitchens fault the cooked breakfast was OK but loads of fruit /yogurts teas coffees ect
Super 5 star service staff were amazing felt very welcome like I was a family member I will be returning soon for a few days holiday in the summer best nights sleep after a stressful journey
Stayed in February 2024
Reviewed: 28 February 2024
Malcolm
United KingdomBit dated
Nice setting
Stayed in February 2024
Reviewed: 14 February 2024
Julia
United KingdomLift
Nice staff
Stayed in February 2024
Reviewed: 12 February 2024
Derek
United KingdomThe TV was next to useless. I do not watch a lot but it would be good to have been able to get a clear picture on at least one channel for some of the time. Honestly, only bad point I can muster.
The stay was good and food as expected, if not better.
Stayed in February 2024
Reviewed: 7 February 2024
Andrew
United KingdomA little rough around the edges. The rooms were fine but a few repairs had been done badly, and the TV was dreadful.
Nice staff, good bar, good gym for a hotel.
Stayed in February 2024
St. St. Constantine and Helena, Bulgaria
Cochem, Germany
Sao Paulo, Brazil
Imsterberg, Austria
Selcuk, Turkey
Sedrun, Switzerland
Huskisson, Australia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content