Main Street, Cumbria, Shap, CA10 3NU, United Kingdom
#4 of 5 hotels in Shap
Guests' ChoiceBased on 135 hotel reviews
8.0Cleanliness
8.5
Comfort
8.4
Location
8.7
Facilities
8.1
Staff
9.1
Value for money
8.1
Free WiFi
8.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 13 November 2022
Herring
United KingdomWell there has to be something, the shower gel sachets were difficult to open. Bedroom curtains let in a bit too much light. Not loads, just a bit. That's it. I'd still happily stop here again.
Two staff that booked me in were both so friendly, professional and accomodating, just a completely pleasant experience. Owners served breakfast and the level of customer service was more of the same high standard. Room was quiet, clean bed linen, good quality duvet that kept me warm through the night, single bed was big enough for those over 6 foot to sleep in comfortably and the mattress was spot on for me, great sleep. Water pressure and temperature were great in the shower, free toiletries were lovely, towels were good quality. Breakfast was delicious. Coffee was lovely. In short good quality sleep, tastey food, great shower, if I get stuck going north on the m6 again, I'll make a point of ending up here.
Stayed in November 2022
Reviewed: 17 October 2022
Shipsey
United KingdomNothing
Friendly staff. Comfortable room and bed. Spotlessly clean. Great breakfast. Fantastic with dog. Reasonable price
Stayed in October 2022
Reviewed: 28 September 2022
Sally
United KingdomNo real ale, had to head to the pub up the road. However good Guinness and excellent food helped make up for this.
Comfortable warm room. Friendly staff. Excellent food
Stayed in September 2022
Reviewed: 25 September 2022
Matthew
United KingdomStay friendly enough and the Lamb Henry was extremely tasty
Stayed in September 2022
Reviewed: 25 August 2022
Derek
United KingdomA little bit noisy on the Saturday night but I guess to be expected staying above a pub.
Decent food options which the kids and I enjoyed. Options for breakfast were available at extra costs .
Stayed in August 2022
Reviewed: 20 August 2022
Sheelagh
United Kingdomnothing
Friendly staff and good range of beers/wines
Stayed in August 2022
Reviewed: 18 August 2022
Anita
United KingdomVery Noisy
Comfortable room. Helpful staff. Food good
Stayed in August 2022
Reviewed: 17 August 2022
Craustin
United KingdomWe had a private bathroom across the landing rather than an en suite.. Also the stairs to our second floor room were not easy
The breakfast was quite adequate but there was not the variety of continental dishes that we had expected The room was very nice with 4 single beds as requested and the bedding etc was spotless. Dinner was excellent.
Stayed in August 2022
Reviewed: 17 August 2022
Stephen
United KingdomGood central position within the village and close to M6
Stayed in August 2022
Reviewed: 13 August 2022
Stephen
United KingdomVery friendly staff and a good atmosphere. Excellent breakfast
Stayed in August 2022
Reviewed: 30 July 2022
Janet
United Kingdomneeds an upgrade of decor but after last 2 years its understandable that funds may not be available to do this
wanted to leave early -we couldnt have early breakfast but they provided packed lunch. lady working behind the bar lovely
Stayed in July 2022
Reviewed: 24 July 2022
Steve
United KingdomNot much really, there could have been more darts available
Food was nice, staff were friendly and helpful
Stayed in July 2022
Reviewed: 3 July 2022
Pauline
United KingdomNo complaints at all about this accommodation.
The accommodation was good value for the money and the food served was of a decent standard. I would have no problem recommending it to friends , as proof of this I have booked the king’s Arms for two nights later this month.
Stayed in June 2022
Reviewed: 23 June 2022
Sue
United Kingdomnothing
A really great place to stay - a comfortable bed, excellent shower, friendly welcome, good food and great value. I only stayed for one night, whilst walking the Westmorland Way, and it was perfect. The staff were wonderful and couldn’t have done any more to help me (even iced water for my water bottle on a really hot day). it’s also right on the Coast to Coast route, so would be great for anyone walking that too.
Stayed in June 2022
Reviewed: 21 June 2022
Carey
United KingdomVery good stay, for me breaking a journey, near the M6, but other guests were clearly walking in the area. Good food in the bar/restaurant and very helpful and friendly staff. My room was at the front, up to mid evening there was quite a lot of traffic noise, but this stopped about 9.00pm and my sleep was not disturbed.
Stayed in June 2022
Reviewed: 16 June 2022
Mark
United Kingdombreakfast for a vegetarian was a little sparse
location
Stayed in June 2022
Reviewed: 23 May 2022
Richard
United KingdomStaff went out of their way to help.
Stayed in April 2022
Reviewed: 27 April 2022
Carolyn
United Kingdomwasn’t obvious we had breakfast included in rate and missed it. confirmation said no meal plan included but BB was.
very friendly staff, big spacious room
Stayed in April 2022
Reviewed: 20 April 2022
Melody
United KingdomNothing
The accommodation is basic but fine for a few nights while on hiking trips. The saff are really friendly and helpful which makes the visit so welcoming. The food was proper home made food no pre package and tastes amazing with large portions. The stay was very pleasant and would recommend
Stayed in April 2022
Reviewed: 10 April 2022
Lorna
United Kingdomlimited parking
Dog friendly Lovely staff
Stayed in April 2022
Reviewed: 22 March 2022
John
United KingdomMy daughter said their double mattress was too hard
Excellent breakfast and we had a vegan in our party
Stayed in March 2022
Reviewed: 18 March 2022
Ian
United KingdomDelicious home made lasagne and bar service. Excellent ried breakfast
Stayed in March 2022
Reviewed: 14 March 2022
Clive
United KingdomNothing
Clean nice food
Stayed in March 2022
Reviewed: 12 March 2022
Alan
United KingdomAt £79 it was the most expensive place I stayed when doing the Coast to Coast but it wasn’t great value compared with similar hotel/pubs in other places
Staff were friendly and room was fine
Stayed in March 2022
Casale Monferrato, Italy
Haldensee, Austria
Ruidoso Downs, USA
el Mas Vila, Spain
Hajdúszoboszló, Hungary
Dundee, UK
Lviv, Ukraine
Kraków, Poland
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content