Attention to detail re cleaning bedrooms. Not very professional

Excellent location in Godalming high street. Staff friendly and helpful Good place for morning coffee and meeting friends

Stayed in May 2024

Room was quite noisy but suppose being on the High Street that can't be helped. Whilst the lady who checked me in and served me dinner was rather outstanding and knowledgeable, found the rest of staff somewhat lacking in customer service skills. Vegan breakfast (ok I had it without mushrooms as allergic) was not what I'd call full breakfast but at best laughable small . Also, disappointed at the cereal selection, would be nice if cereals were suitable for vegans, too. If I stay again, will opt to have my breakfast somewhere on the High Street instead.

The room was amazingly well equipped for the price, as well as pretty, very impressed with that.

Stayed in May 2024

breakfast not included in the main price

well equipped bedroom (including hairdryer, iron, some tea/coffee/bath kit) , brand new bathroom, comfortable bed,

Stayed in May 2024

Stairs

Great location for us

Stayed in May 2024

Staff are very good, location fantastic

Stayed in May 2024

Beer - on Tuesday my 1st pint seemed like it had been in the pipes for too long. was going to give them the benefit of the doubt but when I asked for another one they switched to the other pump so a bit hard to judge. I did not mind drinking the other brew. I am part disabled and found the stairs hard work plus there was nothing to hold on to in the bathroom (you don't always need grab rails)

food = excellent room = the swankiest I have ever stayed in staff attitude = very helpful

Stayed in May 2024

Thin walls between rooms, paper peeling off walls,.

Great food and friendly staff.

Stayed in May 2024

Nothing

Location, price, character

Stayed in May 2024

Complicated coffee machine and coffee bags , would have preferred instant coffee sachets

Lovely room but 2 steep staircases to climb , bed was comfortable and room was spacious Lovely bathroom with a huge bed

Stayed in May 2024

The fried tomato was pretty grim (this is not uncommon, we seem to reserve the biggest, least ripe specimens for this purpose across the UK).

It was great that my early check-in request had been considered, big thanks there. Rooms were very nice. Breakfast was superb, especially the use of Netherend Dairy butter.

Stayed in May 2024

I love the marriage of old world charm with modern amenities.

Stayed in May 2024

Nothing!!

Great location very well appointed staff very helpful

Stayed in May 2024

To have an open fire in lounge(not sure how possible this would be). Perhaps a quiet lounge/sitting area for residents.

Location good, breakfast good, good choice and value of evening meals

Stayed in April 2024

Great location, lovely rooms, staff very friendly and helpful

Stayed in April 2024

Room was small. Lots of stairs to room

Food was great. I was able to park in the car park

Stayed in April 2024

Our room was COLD! The radiator was off and, even though there was a warning on the bathroom radiator to be careful of the boiling pipes - it was also cold. I reported this to the staff, who said that if they put our heating on, they'd have to put the heating on for all the rooms...which seems a bit odd. The heating was off the entire time we were there and we were very chilly! Shame really, as the room and the staff were good - this would make us think twice about rebooking the King's Arms in the coming weeks when we return to Godalming.

We loved the location right in town and the room was nice and clean. The bed was very comfortable and the shower and toiletries were well above average. Staff were friendly and seemed to be working more than one job - quite an impressive team spirit in play.

Stayed in March 2024

Nothing

All of it

Stayed in March 2024

Its only a small thing a few hairs in the bath Four in a bed would of had a field day!! The toilet floor in the bar area really need a proper scrub off

Location was perfect close to the train station, rooms lovely stayed with this Hotel group before in Conway. The bar is nice and the selection of bars, coffee shops and restaurants nearby is great. Very nice linen on the beds

Stayed in March 2024

Nothing really.

The bedroom was very spacious & nice.

Stayed in March 2024

I have to be honest the showers here, in every room I have stayed in are not great. The pressure isn't the best at all and on my last visit it wasn't strong enough to even wash my hair fully. I was told a plumber would look at it the next day, but when I returned I was told that I 'had a bath in the room' and that no plumber had been. I was offered an alternative room, but on night 2 I did not want to have to pack everything up to move. I was given (after asking for a jug to use in the bath to wash my hair) a glass water carafe - needless to say I didn't use ti and just made do.

I've stayed here a number of times now and the rooms are just really lovely. On the most part the staff are great and its well located. The food in the restaurant is good.

Stayed in March 2024

A beautiful building in the centre of town

Stayed in March 2024

Basin in the bathroom was really too small to do more than wash one's hands. Parkinkg is an issue because of the central location but there was plenty of capacity in the public car park and it was extremely close.

Very comfortable room - small but well thought out and beautifully furnished. Lovely reception from staff - super-helpful.

Stayed in January 2024

Wanted a coffee at the bar at 9.30pm only to be told the machine had been cleaned and no coffee was available

The room was very nice and clean

Stayed in February 2024

Lack of parking

Location in heart of Godalming was perfect

Stayed in February 2024