233-237 Old Marylebone Road, Westminster Borough, London, NW1 5QT, United Kingdom
#468 of 1,021 hotels in London
Guests' ChoiceBased on 1371 hotel reviews
7.9Cleanliness
8.4
Comfort
8.6
Location
8.6
Facilities
8.0
Staff
8.9
Value for money
7.7
Free WiFi
8.3
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 19 September 2024
James
United KingdomEven with a topper the bad was hard.
Staff, decor, interior, Lutrinics.
Stayed in September 2024
Reviewed: 18 September 2024
Cindy
United KingdomKing room
Stayed in September 2024
Reviewed: 18 September 2024
Tom
United KingdomThe website described the room as cosy. It certainly was, and there was very little room around the bed. I expected a bit more room for nearly £250 a night.
It was very clean and modern, and the staff were very friendly and helpful.
Stayed in September 2024
Reviewed: 18 September 2024
Mike
United KingdomRooms were nice but quite small
Stayed in September 2024
Reviewed: 18 September 2024
David
AustraliaRoom was clean but very small. Not much storage for clothes or bags.
Location is excellent. Close to stations and good restaurants.
Stayed in September 2024
Reviewed: 16 September 2024
Muhammad
United Arab EmiratesVery small room
Good location Clean place
Stayed in September 2024
Reviewed: 16 September 2024
Dominik
GermanyFrühstück
Sauber, komfortabel, nettes Personal
Stayed in September 2024
Reviewed: 15 September 2024
Alfie
AustraliaFood scarce at breakfast. Machines out of order.
Stayed in September 2024
Reviewed: 13 September 2024
Andrea
United KingdomThe rooms were so small for the price paid, there was minimal room to even get out of the bed. Wouldn’t of been able to stay longer than 1-2 nights
Property was clean and modern and room had the basic needs (iron kettle etc)
Stayed in September 2024
Reviewed: 11 September 2024
Anne
United KingdomVery small rooms
Cleanliness and location. Staff most accommodating
Stayed in September 2024
Reviewed: 9 September 2024
Naeem23
United Kingdomroom's were very tiny!
location is very good. Modern and clean hotel. Room had necessities like fridge, kettle and iron :D
Stayed in September 2024
Reviewed: 9 September 2024
Chiara
ItalyIt’s a little bit noisy
Very well Located. bus stop just in front of the hotel. Great staff
Stayed in September 2024
Reviewed: 6 September 2024
Una
IrelandThe hotel is brand new and so clean. The staff are very nice and helpful. The bathroom was well stocked with shampoo, conditioner, shower gels and body cream. The rooms are pretty small but standard for city hotels and there was air conditioning which was a bonus. The location was good about a 20 minute walk from Marble arch and about 15 minutes walk from Madam Tussauds and the Sherlock Holmes museum. There is a bus stop right outside the hotel.
Stayed in September 2024
Reviewed: 6 September 2024
Ramzi
JordanBreakfast was never served on time. The coffee machine was not working from day one and was never fixed.
The room was clean and comfortable. The staff at the reception desk were very helpful and friendly.
Stayed in September 2024
Reviewed: 5 September 2024
Enzo
ItalySize of the room
Staff
Stayed in September 2024
Reviewed: 4 September 2024
Marisa
CyprusThe room could be a bit cleaner nothing major but it wasn't immaculate! The rooms are very small but functional, it's hard when you have a large suitcase and if two people are staying in the room, but it's ok we made it work.
The rooms were fully equipped, they completely maximized the small space they have! The beds were comfortable and everything was modern and in great condition! The rooms are ideal for solo travellers mostly for business reasons, amd I believe that was what the room was designed for. The staff was friendly and attentive! The location is great! All in all I was happy with my stay!
Stayed in September 2024
Reviewed: 3 September 2024
Hind
QatarCustomer service, Abdullah from the reception was amazing & supportive
Stayed in September 2024
Reviewed: 2 September 2024
Suitings
BahrainStaff and their friendliness
Stayed in September 2024
Reviewed: 2 September 2024
Sharon
IsraelThe room was extremely small. Originally, I was given an underground room with no window. I re checked my reservation, and it did not mention this. Upon completing, I was upgraded to a room with a small window (no view, but at least fresh air and light). The room is newly renovated, but it already has noticeable wear and tear (curtains, showr faucet)
Bed was comfy. The room was well lit. The staff was friendly and helpful. You could feel the thought given to the room amenities and decore and space was very well used. I appreciate the availability of power sockets and USB outlets, as well as the complimentary water bottles.
Stayed in September 2024
Reviewed: 2 September 2024
Montserrat
United StatesSome water pressure issues but solved so quickly!
Every single staff member we met and came in contact with was FANTASTIC and so friendly and helpful!
Stayed in August 2024
Reviewed: 2 September 2024
Stephanie
AustriaBreakfast could be a little bit better
Verly clean hotel in a very cool neighbourhood! Staff is very friendly
Stayed in August 2024
Reviewed: 1 September 2024
Julian
United KingdomThe space in the room was minimal. I could hardly walk round the bed. There was no room for a chair. Or to sit on the tiny stool provided. For two days there was no fresh coffee at breakfast 'because the machine is broken'
Attentive, polite staff, cleanliness, bed linen, bathroom spotless and everything was modern
Stayed in September 2024
Reviewed: 1 September 2024
Carlos
FranceToo much noise, windows are not double glass. Rooms too small.
Clean, gentle staff
Stayed in August 2024
Reviewed: 30 August 2024
Sarah
SpainThe room was a little small
In a quiet area but with good tube links Room was clean and well equipped Staff were very friendly Brand new modern hotel Good value for money in London
Stayed in August 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content