19 St Peters Street, Canterbury, CT1 2BQ, United Kingdom
#6 of 28 hotels in Canterbury
Guests' ChoiceBased on 777 hotel reviews
8.8Cleanliness
9.3
Comfort
9.2
Location
9.6
Facilities
8.9
Staff
8.6
Value for money
9.1
Free WiFi
9.1
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 3 June 2024
Lauren
United KingdomThe room was comfortable, staff very friendly and attentive for access information. The building is sound proof from the high street, which is very thoughtful
Stayed in June 2024
Reviewed: 31 May 2024
Sikander
United KingdomNothing really
The location was superb
Stayed in May 2024
Reviewed: 29 May 2024
Copp-barton
United KingdomWe were a little disappointed that we could not store our luggage anywhere ahead of our 15:00 check-in. Given that we were not granted access to the room before 15:00 and were requested to leave by 11:00, not providing some form of storage option was frustrating.
The location was fantastic - right on the high street but with little to no noise. Gary and Ben were great in ordering some treats to celebrate my partners birthday. The bed was also incredibly comfortable.
Stayed in May 2024
Reviewed: 27 May 2024
Leena
United KingdomHard to find...a photo of the entrance would have saved us a lot of time.
Comfortable, quiet and beautifully decorated.
Stayed in May 2024
Reviewed: 23 May 2024
Nigel
FranceNothing
A fantastic location and the room was very well appointed and incredibly clean. I will definitely be returning.
Stayed in May 2024
Reviewed: 18 May 2024
Petina
AustraliaDifficult to find. Had to pay over $50AUD for parking which bumps the overall price up. Without paying for parking, it’s exceptional value for money.
Very clean. Bed was lovely and comfortable. Lovely modern bathroom. Heated towel rack was a luxury.
Stayed in May 2024
Reviewed: 10 May 2024
Ailie
BelgiumSlightly thin walls but earplugs included
Great room with amazing bathroom. In the centre of Canterbury (very close to shops) and good online communication with staff. Would 100% recommend
Stayed in May 2024
Reviewed: 29 April 2024
Victoria
United KingdomA little noisy at night due to the location but to be expected when you’re in a city centre and we were out anyway so didn’t bother us, but something to be aware of. Really minor but there isn’t a hairdryer so be sure to bring your own.
This was a great little find, you couldn’t ask for a better location. The 2 bedroom apartment is split over 2 floors so it basically feels like you’re in a house. Lovely clean and modern bathroom. Welcome pack with milk, orange juice, tea etc on arrival which was a really nice touch. Great communication and instructions from host.
Stayed in April 2024
Reviewed: 28 April 2024
Lynda
United KingdomThere are no issues with anything
What's not to like about a comfortable stylish room in the heart of Canterbury? Our 4th stay. Already planning our next! Great value, and we feel safe and secure there. If you need any help with how to work the TV/heating, it's easy to message for support, and there is always a prompt, friendly reply. Wouldn't stay anywhere else now. Hugo is a haven for us!
Stayed in April 2024
Reviewed: 26 April 2024
Adele
United KingdomNo where for the luggage
It was very central and immaculate
Stayed in April 2024
Reviewed: 26 April 2024
Sofia
GreeceI didnt like that there wasnt enough space in the bathroom to put out personal stuff, as toothpaste, toothbrushes, etc. Despite that, everything was perfect😇
The room was comfortable, the bed was very soft and perfect for 2 people, the bathroom was fully renovated and there was hot water all day and night, everything was clean and tidy up, we didnt have to worry about keys or cards because the doors are working with codes!
Stayed in April 2024
Reviewed: 25 April 2024
Dirk
BelgiumVery clean, except for the floor in the bathroom.
Very nice and comfortable room, equipped with really all comforts, excellent location, good contact with owner. We felt ourselves very welcome.
Stayed in April 2024
Reviewed: 23 April 2024
John
United KingdomPerfect location.
Great location. The space for the bed was tiny, but the shower room was really great.
Stayed in April 2024
Reviewed: 23 April 2024
Emma
United KingdomFront bedroom is very noisy. Ear plugs provided though!
Very well equipped and plenty of space. It exceeded my expectations!
Stayed in March 2024
Reviewed: 21 April 2024
Jacqueline
United KingdomA bigger duvet size would've been ideal. A double duvet on a double bed is never large enough.
Central location, great communication. Nicely presented and decorated.
Stayed in April 2024
Reviewed: 11 April 2024
Martin
United KingdomRight next to pub so noisy at times.
Good facilities and central to the city.
Stayed in April 2024
Reviewed: 10 April 2024
Brian
United KingdomLarger coffee cups would be good and tea as well as coffee would have been nice.
Great location and great accommodation. Easy instructions and great location. Plenty of restaurants.
Stayed in March 2024
Reviewed: 9 April 2024
Danielle
United KingdomThe room was lovely, stylish, comfortable and spotlessly clean. The bed was extremely comfortable. Even though it is next door to a busy pub (it's a lovely pub with great food!) I didn't hear any noise. The toiletries are high quality and smell amazing! I will definitely be booking again!
Stayed in April 2024
Reviewed: 3 April 2024
María
United KingdomThe floor in the corridor creaks a bit when people walks outside.
The room was perfect for a night stay. The bathroom was excellent and it had all the necessary. The shower worked perfectly. The room was in the High St so it was close to everything and quiet at the same time as was facing the back.
Stayed in March 2024
Reviewed: 27 March 2024
Simon
New ZealandSlightly noisy (they do provide ear plugs).
Stylish, excellent location, close to almost anything you would want to see in Canterbury. Pleasant room.
Stayed in March 2024
Reviewed: 21 March 2024
Manolito
BelgiumNot enough space to put clothes away.
Cleanness of the place and its location.
Stayed in March 2024
Reviewed: 12 March 2024
Nadia
AustraliaGreat location. Nice modern room.
Stayed in March 2024
Reviewed: 3 March 2024
Julia
United KingdomWe couldn’t get the overhead shower working, I’m sure it must be something simple but we couldn’t do it so when we switched it on the hand held shower head came on and soaked all the towels hung up in there. We then had to shower with one hand while we tried to shampoo our hair and wash etc. and then no towels to dry with.
It was right on top of all the action and cheaper than a hotel that would have been further away, so perfect location and good value for money for what we wanted.
Stayed in March 2024
Reviewed: 1 March 2024
C
United KingdomN/A
everything was catered for we did not have the breakfast WOULD HAVE BEEN NICE TO HAVE TEA PROVIDED AS DON'T DRINK COFFEE
Stayed in February 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content