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  5. Reviews of The Hugo - Hotel Concept Canterbury

Reviews of The Hugo - Hotel Concept Canterbury

19 St Peters Street, Canterbury, CT1 2BQ, United Kingdom

#6 of 27 hotels in Canterbury

Guests' Choice

Review score

Based on 783 hotel reviews

8.8

Score breakdown

  • Cleanliness

    9.3

  • Comfort

    9.2

  • Location

    9.7

  • Facilities

    8.9

  • Staff

    8.6

  • Value for money

    9.1

  • Free WiFi

    9.1

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Showing 76 – 100

  • Reviewed: 2 October 2023

    9.0
    Stylish modern room
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    Only missed not having a kettle for making a cup of tea as only coffee machine present

    This was a very comfortable and well thoughtout room. Loved the John Lewis down/feather duvet and spacious bathroom. Perfect location but quiet room. Very responsive host (re parking).

    Stayed in October 2023

  • Reviewed: 1 October 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing.

    Clean and tidy, excellent location.

    Stayed in October 2023

  • Reviewed: 1 October 2023

    8.0
    Very convenient and info regarding the check in available ahead of time. It s more an Airbnb room We would go back We wo
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    A room a bit small but ok for one night

    Very clean and great location

    Stayed in September 2023

  • Reviewed: 28 September 2023

    9.0
    perfect
    • Leisure trip
    • Solo traveller
    • Deluxe King Room
    • Stayed 1 night

    nothing to dislike

    the room was excellent. clean and had everything i needed

    Stayed in September 2023

  • Reviewed: 27 September 2023

    8.0
    Lovely room but please get a kettle!
    • Business trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night

    No kettle or teabags, and tiny espresso cups.

    Room 2 is very small but perfectly comfortable, and the shower is fantastic! Lots of lovely touches and the coffee machine is lovely, but please put a kettle (and bigger mugs!) in there? Not everyone is a coffee drinker, and my husband would have loved to have been able to make a cup of tea. Parking is easy and cheap in the multi-storey a few minutes' walk away, and communication of entry-codes was prompt and efficient. Great value for the centre of Canterbury. We'd definitely stay again, but we'd bring our own kettle.

    Stayed in September 2023

  • Reviewed: 21 September 2023

    9.0
    Definitely come back if in Canterbury again
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night

    Given the absolute attention to detail, could have done with one of the many well positioned sockets to have a USB socket (unless we missed it). A very fancy coffee machine but one of us likes tea. But there is a really great independent tea/coffee shop opposite for a takeway.

    Great Location. Really well thought out room and a very comfortable bed. Outstanding shower room. Exceeded expectation for price

    Stayed in September 2023

  • Reviewed: 20 September 2023

    10
    Beautiful space right in the centre of Canterbury! Highly recommend!
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    We would have loved a later check out, but that wasn’t possible.

    The check in was super easy and fully automated, all instructions were sent via Booking and by text in advance, which we really appreciated! The room was super clean, gorgeous design and layout, very comfortable! It’s also right in the centre of town, so super easy to get to every part of Canterbury on foot (max 20 mins even to the farthest point of interest). Highly recommend!

    Stayed in September 2023

  • Reviewed: 19 September 2023

    9.0
    Ideal stop over or short term room.
    • Leisure trip
    • Solo traveller
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    Small but perfectly presented room in the centre of Canterbury. Good communication, no fuss, and very easy.

    Stayed in September 2023

  • Reviewed: 15 September 2023

    10
    Super location, excellent food
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    It‘s a queen size bed (just in case you‘re expecting a king)

    Every detail to perfection! Excellent food!!

    Stayed in September 2023

  • Reviewed: 14 September 2023

    10
    Excellent location and room .
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    The room was perfect, stylish and comfortable. The location was excellent.

    Stayed in September 2023

  • Reviewed: 13 September 2023

    10
    Accommodating
    • Business trip
    • Family with young children
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    Not being able to extend check out time

    Clean property and located in the town centre of Canterbury. Very convenient

    Stayed in September 2023

  • Reviewed: 13 September 2023

    10
    Very comfortable, great location, great amenities
    • Family with young children
    • Two-Bedroom Apartment
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Everything,

    Stayed in September 2023

  • Reviewed: 12 September 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    Room was very small for a 'deluxe'.

    Nice modern space, easy check in.

    Stayed in September 2023

  • Reviewed: 11 September 2023

    9.0
    Goo location in city centre.
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 2 nights
    • Submitted via mobile

    No on site parking (understandably due to location). Local authority car parks were expensive (£2.50 per hour daytime). Only coffee maker provided. No provision for tea drinkers.

    Good location for the city centre. Close to the Cathedral and main sights. Host was very helpful with all questions asked.

    Stayed in August 2023

  • Reviewed: 4 September 2023

    9.0
    Very clean, central and good beds
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    The walls are rather thin, so it is easy to hear noise from the other rooms and the hallway. Keep that in mind when you move around and maybe bring earplugs.

    Perfect location to explore Canterbury. Parking space available at just 5 a minute walk away. Rooms are small, but stylish and very practically furnished and the bathroom is rather spacious. Checkin is automated, instructions were very clear and all was well prepared. I wouldn't recommend this hotel if you plan to spend more than 2/3 nights, because then I would feel it is a bit too small, but it had all the convenience we were looking for during our short stay.

    Stayed in August 2023

  • Reviewed: 3 September 2023

    9.0
    Excellent place right in the heart of Canterbury.
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment
    • Stayed 1 night

    Shower gel provided at 2,- GBP per small tube (single use) - and you need to call the concierge to arrange payment before use??? Some leftover buns, juice, etc. in kitchen/fridge. Not sure if it was meant as a welcome gift, but as the stuff was already open, we left it alone.

    Brilliant location in the city centre, car park in easy walking distance. Well equipped, modern and clean. Perfect for up to 4 persons (family or couples).

    Stayed in August 2023

  • Reviewed: 30 August 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment
    • Stayed 1 night
    • Submitted via mobile

    Quite a few very narrow stairs up to rooms

    Its a lovely place in good location, easy to find

    Stayed in August 2023

  • Reviewed: 27 August 2023

    8.0
    Central, clean. Room was lovely but small
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    Small room

    Central, clean

    Stayed in August 2023

  • Reviewed: 25 August 2023

    10
    Absolutly super!!!
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    Perfect located ans equiped, this Appartement is a Great Place to be in Canterbury. We were absolutly happy about it.

    Stayed in August 2023

  • Reviewed: 21 August 2023

    9.0
    Canterbury central location
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    Liked it all but as no.2 is a small room, would select a larger room if staying more than a couple of nights.

    Great central location, which I thought might be noisy but we didn't hear any street noise. A small comfortable air conditioned bedroom with everything we needed. You can switch the air conditioning off if you don't want it on. Lovely high quality bathroom with rainfall shower. Would definitely stay again.

    Stayed in August 2023

  • Reviewed: 18 August 2023

    9.0
    Good value accommodation
    • Leisure trip
    • Group
    • Deluxe Double Room
    • Stayed 1 night

    Perfect location within city walls, very comfortable bed and powerful shower

    Stayed in August 2023

  • Reviewed: 11 August 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    Very easy to find and easily accessible to Canterbury! Nice and clean room and bathroom, comfortable bed!

    Stayed in August 2023

  • Reviewed: 11 August 2023

    10
    Had a wonderful time in this very nice place :)
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Spacious, clean, in the middle of all the hustle and bustle. Enjoyed our stay very much!

    Stayed in August 2023

  • Reviewed: 10 August 2023

    8.0
    Nice stay
    • Leisure trip
    • Solo traveller
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    Soundproofing is not so good.

    Super clean with all you need.

    Stayed in August 2023

  • Reviewed: 6 August 2023

    9.0
    Clean, comfortable stay, very central
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    Wasn’t room I was expecting , at back very dark . Was hard to find only little sign on window on a shop window .

    Lovely and clean , in heart of Canterbury .very quite

    Stayed in August 2023

Showing 76 – 100

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