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  5. Reviews of The Hugo - Hotel Concept Canterbury

Reviews of The Hugo - Hotel Concept Canterbury

19 St Peters Street, Canterbury, CT1 2BQ, United Kingdom

#6 of 27 hotels in Canterbury

Guests' Choice

Review score

Based on 783 hotel reviews

8.8

Score breakdown

  • Cleanliness

    9.3

  • Comfort

    9.2

  • Location

    9.7

  • Facilities

    8.9

  • Staff

    8.6

  • Value for money

    9.1

  • Free WiFi

    9.1

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Showing 1 – 25

  • Reviewed: 31 May 2024

    9.0
    Highly recommend this place mainly because of the location and also cleanliness. Almost everything we wanted was in less
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment
    • Stayed 3 nights
    • Submitted via mobile

    Nothing really

    The location was superb

    Stayed in May 2024

  • Reviewed: 29 May 2024

    9.0
    Perfect place to stay to explore the city
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night

    We were a little disappointed that we could not store our luggage anywhere ahead of our 15:00 check-in. Given that we were not granted access to the room before 15:00 and were requested to leave by 11:00, not providing some form of storage option was frustrating.

    The location was fantastic - right on the high street but with little to no noise. Gary and Ben were great in ordering some treats to celebrate my partners birthday. The bed was also incredibly comfortable.

    Stayed in May 2024

  • Reviewed: 27 May 2024

    10
    Will stay again!
    • Leisure trip
    • People with friends
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    Hard to find...a photo of the entrance would have saved us a lot of time.

    Comfortable, quiet and beautifully decorated.

    Stayed in May 2024

  • Reviewed: 23 May 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    A fantastic location and the room was very well appointed and incredibly clean. I will definitely be returning.

    Stayed in May 2024

  • Reviewed: 18 May 2024

    8.0
    Great place in a super location.
    • Leisure trip
    • People with friends
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    Difficult to find. Had to pay over $50AUD for parking which bumps the overall price up. Without paying for parking, it’s exceptional value for money.

    Very clean. Bed was lovely and comfortable. Lovely modern bathroom. Heated towel rack was a luxury.

    Stayed in May 2024

  • Reviewed: 10 May 2024

    10
    Yes yes yes!
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    Slightly thin walls but earplugs included

    Great room with amazing bathroom. In the centre of Canterbury (very close to shops) and good online communication with staff. Would 100% recommend

    Stayed in May 2024

  • Reviewed: 29 April 2024

    9.0
    Nice apartment in central location
    • Leisure trip
    • People with friends
    • Two-Bedroom Apartment
    • Stayed 1 night
    • Submitted via mobile

    A little noisy at night due to the location but to be expected when you’re in a city centre and we were out anyway so didn’t bother us, but something to be aware of. Really minor but there isn’t a hairdryer so be sure to bring your own.

    This was a great little find, you couldn’t ask for a better location. The 2 bedroom apartment is split over 2 floors so it basically feels like you’re in a house. Lovely clean and modern bathroom. Welcome pack with milk, orange juice, tea etc on arrival which was a really nice touch. Great communication and instructions from host.

    Stayed in April 2024

  • Reviewed: 28 April 2024

    10
    Our go-to haven
    • Leisure trip
    • People with friends
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    There are no issues with anything

    What's not to like about a comfortable stylish room in the heart of Canterbury? Our 4th stay. Already planning our next! Great value, and we feel safe and secure there. If you need any help with how to work the TV/heating, it's easy to message for support, and there is always a prompt, friendly reply. Wouldn't stay anywhere else now. Hugo is a haven for us!

    Stayed in April 2024

  • Reviewed: 26 April 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 3 nights
    • Submitted via mobile

    No where for the luggage

    It was very central and immaculate

    Stayed in April 2024

  • Reviewed: 26 April 2024

    9.0
    Amazing room in the heart of Canterburry!
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 3 nights
    • Submitted via mobile

    I didnt like that there wasnt enough space in the bathroom to put out personal stuff, as toothpaste, toothbrushes, etc. Despite that, everything was perfect😇

    The room was comfortable, the bed was very soft and perfect for 2 people, the bathroom was fully renovated and there was hot water all day and night, everything was clean and tidy up, we didnt have to worry about keys or cards because the doors are working with codes!

    Stayed in April 2024

  • Reviewed: 25 April 2024

    9.0
    We would definitely book again.
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    Very clean, except for the floor in the bathroom.

    Very nice and comfortable room, equipped with really all comforts, excellent location, good contact with owner. We felt ourselves very welcome.

    Stayed in April 2024

  • Reviewed: 23 April 2024

    8.0
    Enjoyed the location. Could have done with another 150mm each side of the bed.
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    Perfect location.

    Great location. The space for the bed was tiny, but the shower room was really great.

    Stayed in April 2024

  • Reviewed: 23 April 2024

    10
    An excellent value for money property that I would happily book again!
    • Leisure trip
    • People with friends
    • Two-Bedroom Apartment
    • Stayed 1 night
    • Submitted via mobile

    Front bedroom is very noisy. Ear plugs provided though!

    Very well equipped and plenty of space. It exceeded my expectations!

    Stayed in March 2024

  • Reviewed: 21 April 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    A bigger duvet size would've been ideal. A double duvet on a double bed is never large enough.

    Central location, great communication. Nicely presented and decorated.

    Stayed in April 2024

  • Reviewed: 11 April 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    Right next to pub so noisy at times.

    Good facilities and central to the city.

    Stayed in April 2024

  • Reviewed: 10 April 2024

    10
    Brilliant.
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    Larger coffee cups would be good and tea as well as coffee would have been nice.

    Great location and great accommodation. Easy instructions and great location. Plenty of restaurants.

    Stayed in March 2024

  • Reviewed: 9 April 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    The room was lovely, stylish, comfortable and spotlessly clean. The bed was extremely comfortable. Even though it is next door to a busy pub (it's a lovely pub with great food!) I didn't hear any noise. The toiletries are high quality and smell amazing! I will definitely be booking again!

    Stayed in April 2024

  • Reviewed: 3 April 2024

    8.0
    I had a really nice experience in the hotel and I'll repeat if I'm back there.
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    The floor in the corridor creaks a bit when people walks outside.

    The room was perfect for a night stay. The bathroom was excellent and it had all the necessary. The shower worked perfectly. The room was in the High St so it was close to everything and quiet at the same time as was facing the back.

    Stayed in March 2024

  • Reviewed: 27 March 2024

    9.0
    Well-located room
    • Leisure trip
    • Solo traveller
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    Slightly noisy (they do provide ear plugs).

    Stylish, excellent location, close to almost anything you would want to see in Canterbury. Pleasant room.

    Stayed in March 2024

  • Reviewed: 21 March 2024

    8.0
    Good place to stay when having short term stay in Canterbury.
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Not enough space to put clothes away.

    Cleanness of the place and its location.

    Stayed in March 2024

  • Reviewed: 12 March 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night

    Great location. Nice modern room.

    Stayed in March 2024

  • Reviewed: 3 March 2024

    8.0
    Great for what we needed thank you
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    We couldn’t get the overhead shower working, I’m sure it must be something simple but we couldn’t do it so when we switched it on the hand held shower head came on and soaked all the towels hung up in there. We then had to shower with one hand while we tried to shampoo our hair and wash etc. and then no towels to dry with.

    It was right on top of all the action and cheaper than a hotel that would have been further away, so perfect location and good value for money for what we wanted.

    Stayed in March 2024

  • Reviewed: 1 March 2024

    10
    VERY GOOD STAY COMFORTABLE
    • Business trip
    • Family with young children
    • Deluxe King Room
    • Stayed 1 night

    N/A

    everything was catered for we did not have the breakfast WOULD HAVE BEEN NICE TO HAVE TEA PROVIDED AS DON'T DRINK COFFEE

    Stayed in February 2024

  • Reviewed: 28 February 2024

    9.0
    Great stay in the centre of Canterbury
    • Leisure trip
    • Couple
    • Two-Bedroom Apartment
    • Stayed 1 night
    • Submitted via mobile

    It was a bit noisy because it is located right on top of a busy pub

    The location was perfect, right in the centre if everything, not far from train station Communication from the hosts was very good The place was nicely decorated and had all that we needed. The little touches of coffee pods, milk, orange juice, crisps and cake was really good.

    Stayed in February 2024

Showing 1 – 25

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